Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 17 May 2016

    lawn care

    I did cancel the services with Hometurf for the next year (2017), just to learn now at the end of October 2016 when I called, that I do not get the Fall fertilization because I canceled the next year services and that would be complimentary offered in the case I stay with them for the next year. I refuse to believe that a complete package of 300 dollars does not cover a Fall fertilization leaving the lawn prepared for the next year, regardless which company the customer choose to go with the following year. Hometurf lawn care stopped coming in August (early Sept) when they did the last application. In spring I had to call them several times to come after a month and a half between visits. I paid 300 dollars in advance last year for their services, mostly to get rid of weeds, but I get more and healthier weeds than ever!!!

    Answer from pro:

    Hi Luciana, We are sorry to hear that you are not happy with our service thus far. We do our best to ensure that every single customer is satisfied with our service and their lawn. Applications are scheduled 4 to 6 weeks apart for optimal turf care. We are completing weed control applications currently and we are sure that yours will occur soon. Please contact our office and ask for our customer service manager Nicole so that we can get this rectified for you. We want to ensure that you are happy with the service. Thank you!

    Reply created 18 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2016

    Great lawn service

    We have used Home Care for the past 5 years at 2 different houses and have been very satisfied with the service. The lawn care providers show up as scheduled and always leave us additional information/tips to assist us in improving the condition of our lawn. I would recommend HomeTurf's services without hesitation.

    Answer from pro:

    Hi Pam, Thank you so much for your review. It is great to hear that you have enjoyed using our service at both of your houses. If you have any questions or concerns in the future just let us know. Thank you!

    Reply created 17 May 2016
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 12 May 2016

    got lots of pain for the aeration

    I hired hometurf for my lawn care service first year.It cost me a lot of time for asking them to do the service in correct order and on time.I got the early spring fertilize April 1st.Then I asked them to do the aeration as soon as possible when the weather is right.But I was told they will do in early-middle of May.Today May 12,I saw their service notice again but there was no aeration done as expected.I called the office and a lady told me that will be done in middle of June.I couldn't understand why they changed the schedule without considering the customer's best interest.I had very bad experience to deal with this company and I am not happy with them.

    Answer from pro:

    Hello, Thank you for your review. We are sorry you have not a had a positive experience thus far. We do our best to ensure that all applications are scheduled in the best timing for the lawn. The aeration/over-seeding applications are all completed throughout May/June as this is when the weather conditions are most favorable for this application. We do want to ensure that you are happy, please call our office and speak to our customer service manager Nicole so that we can rectify and issues that you may be having. Thank you,

    Reply created 12 May 2016
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 3 out of 5
    Review left on 10 May 2016

    Please pay attention into details

    2nd visit, however please make sure to tuck the invoice and newsletter in the door. I found them in one corner of the front yard. Please close the gate when you leave. Looking forward to start seeing results.

    Answer from pro:

    Hello, Thank you for reviewing our service. We apologize for the paperwork getting blown in the wind. We do our best to find an appropriate spot for it, usually in the mailbox or in your door. We are glad that you were able to find it! Gates should always be closed as well. Thank you for the feedback, if there is anything we can do to help in the future please contact our office. Thank you.

    Reply created 11 May 2016
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 5 May 2016

    Service

    I am extremely pleased with the service that we have received from both the office staff and the technicians. They have been very courteous and professional; excellent interpersonal skills. I would highly recommend this company without reservations.

    Answer from pro:

    Thank you for your review. We are very happy to hear that you are enjoying using our service and that your experiences with our staff have been pleasant and professional. If you have any questions or concerns in the future please do not hesitate to contact us. Thank you.

    Reply created 11 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2016

    Lawn Care

    I have hired HomeTurf to care for my lawn for the past 20 years. Needless to say I'm very satisfied with their service... A proud owner of a green lawn!

    Answer from pro:

    Hi Simon, Thank you so much for your patronage over the last 20 years! It is so amazing to hear from customers who have been with us for such a long time. We can't thank you enough for your loyalty over the years. Hopefully we can make it another 20!

    Reply created 19 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2016

    Lawn Care Service

    My wife and I have been more than satisfied customers of Hometurf for five years. Their professionalism is evident every time they service our lawns. Gates are always closed when they leave (very important to us as we have pets that love their backyard), and their newsletter along with our invoice for the day's service is always tucked into our mailbox or door. Finally, last but not least, our lawns look terrific!! Who could ask for anything more....Thank-you Hometurf.

    Answer from pro:

    Thank you for your review Mr. Sherman and thank you for your patronage over the last five years! It is great to get feedback from long time customers. We hope that we can continue to impress you with our service. If there you ever have any questions or concerns in the future please do not hesitate to contact us. Thank you!

    Reply created 5 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2016

    Lawn Care

    After a bad experience with another company I chose last year to try Hometurf. What a pleasant surprise.! My lawn looked 100% better. There were no more brown patches which had been previously ignored. The staff in your office are polite and very knowledgeable I enjoy reading your newsletter. Whenever your workers are at the house, they are polite and do a great job. I have already recommended your company to friends. You have a customer for life.

    Answer from pro:

    Hi Mr/Mrs Ogden, thank you for reviewing our service. We very much appreciate your kind words and are very glad to hear that our staff have been pleasant to deal with. Moreover, it is great to hear that your lawn is looking fantastic! We appreciate your recommendations. Thank you!

    Reply created 5 May 2016
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 29 Apr 2016

    Lawn care

    Since we have used home turf our lawn has been outstanding. We are very satisfied with the service. We would recommend you to our family and friends. We have received many compliments on our lawn.

    Answer from pro:

    Thank you for your review! It is great to hear that you have been very happy with our service! Thank you for recommending us, it means a lot to us. If there is anything more that we can do to help in the future please just let us know. Thank you!

    Reply created 5 May 2016
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 28 Apr 2016

    Not off to a good start.

    It's too early to properly rate this company but so far were off to a rough start Signed up this week and was told that a Tech would be out next week. I planned to rake the lawn and clean up any garbage this weekend that was left over from the winter. But unfortunately a Tech arrive today and applied the spring fertilizer. No phone call! A small plastic snow ball maker had blown onto the lawn in the backyard and I guess it was too much for the Tech to move this onto the deck. I think the professional thing would have been to remove the toy before applying the fertilizer. I guess now with the fertilizer on the grass, I won't be able to rake the grass? Hope things improve with the next visit.

    Answer from pro:

    Hi Mark, Thank you for your review. If you would like a call the day prior to service just let us know and we can accommodate your request. You can still go ahead and rake the lawn this weekend, the fertilizer will make its way into the soil by then. Please give our office a call with any questions, we cannot identify you by your first name. We are always here to answer questions like these! Thank you.

    Reply created 29 Apr 2016
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