Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 May 2014

    Water Pipe repair

    We had a pin hole leak on hot water tank outlet as well as malfunction of the shut off valve. Will Vincent from Mr. Rooter came and explained in detail how and why it could have happened and how he would repair it. He did an amazing job. I would definitely recommend Mr. Rooter for any plumbing jobs.

    Answer from pro:

    Hello Hiroshi and thank you for sharing your positive experience with Mr Rooter and our technician Will. We are happy to hear that you were kept well informed throughout the process! That is the excellent service that you deserve! We appreciate that you would recommend Mr Rooter to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 28 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2014

    Toilet

    Updated review: As soon as the management and plumber (Will) at Mr. Rooter were made aware of what had happened, they acted quickly and professionally to resolve the situation. Will was very understanding of my frustration and went above and beyond to restore what had previously been a complete satisfaction with Mr. Rooter. I couldn't have asked for anything more with regards to how the situation was handled and addressed. I have now experienced first hand Mr. Rooter's dedication to providing good customer service. Worst Customer Service Ever - and I am referring to the people who run the Toronto location (not the plumbers themselves). I guess once they convince you to purchase a lifetime membership, you're automatically downgraded to a second class customer? Because who cares, they've got your money already. They rescheduled on me twice, using the excuse that because they had the wrong phone number for me on file, the plumber was unable to meet his appointment. I'm not really sure why that would affect my appointment? I told them I had taken the afternoon off of work to be here. No apology. No remorse. Just annoyance. So far, still no sign of him. Needless to say, I would not recommend Mr. Rooter to others. And if you're caught in an emergency situation with no option other than Mr. Rooter, make sure NOT to purchase the lifetime membership - unless you actually enjoy being treated like an inconvenience.
  • Review from Tom Gibson
    Rating: 5 out of 5
    Review left on 7 May 2014

    fix a broken toilet

    Our toilet was broken - a piece in the back tank broke and needed replacing. I called Mr. Rooter after 7 pm. Ron Jackson was at my door within the hour, diagnosed the problem and had it fixed in no time at all. He even had time to clean the toilet for me :) The bathroom smelled and looked much better after he left & he was a really nice guy with a good sense of humour.

    Answer from pro:

    Hello Tom and thank you for sharing your positive experience with Mr Rooter and our technician Ron. We are glad to hear that your plumbing services were taken care of in a timely fashion and exceeded your expectations. Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 May 2014
  • Review from april
    Rating: 5 out of 5
    Review left on 29 Apr 2014

    plumbing

    Today's service call by Mr. Rooter's GRANT REUSTON was great! Grant was a real pro, knew his stuff, was HONEST, and efficient. I highly recommend him and his company, after using others in the GTA who have been dishonest, and un-professional.

    Answer from pro:

    Hello April and thank you for sharing your positive experience with Mr Rooter and our technician Grant. We are pleased to hear that you received the "top notch" service that you deserved! We are constantly striving to exceed customer expectations and maintain customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2014

    Backed up laundry tub

    We had struggled with our clogged laundry tub for close to three weeks and grudgingly we finally had to call in an expert. We were delighted when Mr. Rooter sent Will Vincent out less than an hour from our call. Will explained what he thought the problem was solutions and pricing with great detail and in terms we could relate too. He was friendly, knowledgeable and went above and beyond what we expected from "a plumber" and should we be in this position again we would not hesitate to bring in Mr. Rooter in for the job.

    Answer from pro:

    Hello Lisa and thank you for sharing your positive experience with Mr Rooter and our technician Will. We are always making our best effort to understand and appreciate the customer's needs in every situation and are glad to hear that we have exceeded your expectations! Thank you for choosing Mr Rooter and have a great day!

    Reply created 28 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2014

    Bathtub faucet

    Ron Jackson was terrific. He gave me back some confidence in plumbers after a very unpleasant & costly experience with a previous plumber. I can now take baths without having to boil water!

    Answer from pro:

    Hello Camilla and thank you for sharing your positive experience with Mr Rooter and our technician Ron. We are very pleased to hear that your plumbing has been taken care of and you aren't boiling water anymore!! Thank you for choosing Mr Rooter and have a great day!

    Reply created 24 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2014

    plumbing

    ...with water backing up and clay pipes broken, Bob came and took the time to find out exactly what was going on in a complicated system, and with a punctual and hard working team led by Igor, it made a stressful situation short lived - thanks for the great work!

    Answer from pro:

    Hello L Olexandra and thank you for sharing your positive experience with Mr Rooter and our technician Bob and the crew! We always put our best foot forward and are continuously striving to maximize customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 24 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2014

    Ceiling Water Leakage

    I was very pleased with the service rendered by Will Vincent - Mr. Rooter Plumbing. He was very professional and knowledgeable. I will definitely recommend him to any of my family members and friends.

    Answer from pro:

    Hello Eric and thank you for sharing your positive experience with Mr Rooter and our technician Will. We are pleased to hear that you received the excellent service that you deserve. We would greatly appreciate that you would refer us to friends and family! Thank you for choosing Mr Rooter and have a great day!

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2014

    Pipes backing up

    Had water backing up into the shower stall. Called Mr. Rooter Plumbing and they sent someone within an hour! Plumber, Jamal Williams, was courteous, professional, quick and solved the problem within half an hour. I was extremely impressed with the fast and efficient service. The first plumbling company I called before calling Mr. Rooter said they would put my request into a queue and couldn't even guarantee that someone would come out today. The Mr. Rooter Plumbing business card that Jamal left us will be tucked into my wallet next to my doctor's business card!

    Answer from pro:

    Hello Maria and thank you for sharing your positive experience with Mr Rooter and our technician Jamal! We are happy to hear that you received the excellent service in a timely fashion that you deserved. We appreciate that you will keep the business card handy and thank you for choosing Mr Rooter! Have a great day!

    Reply created 17 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2014

    Plumbing Services

    I have used Mr. Rooter for multiple plumbing projects, and the service is always excellent. Anthony P. has been the specific plumber that is always sent to my location. He is always very professional and has provided quick and satisfactory services. He is always very friendly and provides great advice to ensure avoiding future problems. I would definitely recommend Mr. Rooter to anyone who is looking for reliable plumbing services.

    Answer from pro:

    Hello Alex and thank you for sharing your positive experience with our technician Anthony and Mr Rooter. At Mr Rooter we are constantly striving to make only agreements we are willing, able and intend to keep and it seems like Anthony has done just that. Thank you for choosing Mr Rooter and have a great day!

    Reply created 2 Jun 2014
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