Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2014

    Bathroom Plumbing

    On a Sunday afternoon we discovered sewage backed up in our shower and dirty water flowing down the hallway and into the basement. Within an hour Rick was at our house and examining the problem. The work took longer than expected but the originally quoted price stood (and no extra charges for weekend work). Rick was very thorough in making sure everything was working 110% before he left. He also wisely advised us to explore filing an insurance claim and helped us find a restoration team that was also onsite within a couple of hours. Overall amazing service!

    Answer from pro:

    Hello Virginia and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are pleased to hear that Rick had gone above and beyond to portray the excellent service that Mr Rooter stands behind and that you rightly deserved! Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2014

    Plumbing

    We required a plumber to clean our bathtub drain and advise regarding the installation of a new kitchen facet. Mr. Rooter were extremely professional and very quick to respond. In particular, the professional who came to our home, Rick Phillips, was excellent. He was very professional and extremely knowledgeable. The kids didn't want him to leave. I couldn't recommend Mr. Rooter or Mr. Phillips more highly.

    Answer from pro:

    Hello Joanna and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are happy to hear that you received the excellent service that you deserve and that Mr Rooter is always striving for. We would gladly appreciate any recommendations for plumbing/drain services! Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2014

    replace main water shut off with new ball valve

    Our main shut off valve was leaking and we contacted several plumbers to request quotes. Rick from Mr. Rooter came promptly and spent a good deal of time explaining the repair to us. Although the quote was not the lowest we received, we felt confident in the expertise that was being offered. We are pleased with the personable, efficient and skilled service that Rick provided to us.

    Answer from pro:

    Hello Pat and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are doing our best to respond in a timely fashion and making our best effort to understand the customer's needs in every situation. Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2014

    Burst pipes

    Late post... We called Mr. Rooter for a burst pipe over the snow storm in Toronto on Boxing day (Dec 29, 2013). They came within an hour and the whole problem was fixed in 4 hours. Very prompt, professional, clean and precise (they have to make a hole in our hallway to access washroom pipes). Well recommended and trustworthy.

    Answer from pro:

    Hello Kate and thank you for sharing your positive experience with Mr Rooter no matter how late the post is! We appreciate your kind words and are happy to hear you received the service you deserved and that you would recommend us in the future! Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2014

    Emergency Leak Repair

    Mr. Rooter are amazing. I can't say enough about how great the service was. Immediate response to a leaking faucet on the day we had an open house to sell our home. In addition to the quick faucet repair, Anthony spent hours attempting to thaw a frozen water main to our house. Incredible! I would recommend this team to anyone!! Thank you!
  • Review from R. Franklin
    Rating: 5 out of 5
    Review left on 31 Mar 2014

    Bathroom Fixture

    Rick was a great help and extremely courteous. He also gave my wife additional tips on how to keep drains clean and clear. I would highly recommend him and certainly would use him again should the need occur.

    Answer from pro:

    Hello Mr Franklin and thank you for sharing you positive experience with Mr Rooter and our technician Rick. We are happy to hear you received the excellent service you and your wife both deserved! Thank you for choosing Mr Rooter and have a great day!

    Reply created 1 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2014

    Unclogging pipes in the bathrom and in the kitchen

    I called Mr. Rooter and they sent a plumber, George Shakh, in our house just after 3 hours after the call. George did service our home back in 2012 to unclog the same pipes. I asked him if there's a better way so we can solve the problem once and for all. He looked at our past records and explained to us how our pipes in our basement was done wrong. He did a diagnostic of our pipes and use camera to locate where the problem is. He's very knowledgable and friendly as well. He took the time to answer all our questions and patiently explained everything that have to know about our pipes. He checked several times to make sure that he unclogged and pushed away all the years and years of grease found in our floor drainage. He cleaned after and wrote down all the findings for that day for future reference. I would definitely will request him again in the future when we come across any problems with our plumbing. Thank you George for giving us peace of mind and for all your advises as well on how to maintain our pipe and drainage system. Great job indeed.

    Answer from pro:

    Hello Rence and thank you for sharing your positive experience with Mr Rooter and our technician George. We are continuously striving to maximize our customer loyalty and it seems that George has displayed that outstandingly! We would be happy to service your drains/plumbing needs in the future and will pass on your kind words to George. Thank you for choosing Mr Rooter and have a great day!

    Reply created 31 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2014

    Plumbing fix

    The people here were professional and great. When we had our house built the company who built it screwed up the pipes in our kitchen. Though they tried to "help" us with no success, Mr Rooter was exceptionally helpful and the price was not too steep for us either. A better job was done than I had expected but I'm glad I choose this company.

    Answer from pro:

    Hello David and thank you for sharing your positive experience wiht Mr Rooter. We are glad to hear that you received better than expected service. We take pride in responding in a timely fashion and making the best effort to understand the customer's needs in every situation. Thank you for choosing Mr Rooter and have a great day!

    Reply created 27 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2014

    moved hot/cold water lines, installed new valve for outdoor water, supplied and installed new kitchen faucet

    Rick arrived within an hour of my initial call to Mr. Rooter. The water supply pipes to the kitchen had burst. He explained how easily new pipes could be installed inside as opposed to repairing the existing ones in the outdoor crawlspace under the kitchen. I felt very reassured as he obviously was used to the quirks of old houses and was able to answer all my questions. I took his advice to have a new faucet installed at the same time. Rick went above and beyond in tracking down the correct "thingy" so I could still use my portable dishwasher. He also had some recommendations for future upgrades. I'm extremely happy with the results.

    Answer from pro:

    Hello Wendy and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are happy to hear that you received the "above and beyond" customer service that you deserve! Thank you for choosing Mr Rooter and have a great day!

    Reply created 25 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2014

    Unclog sink and drain

    Our kitchen sink was clogged which also backed up our floor drain. The job took 5 hours total and our plumber Grant Reuston was very determined to fix the clog. When he couldn't clear it with the snake he had, he called Ron for a longer snake. They both worked very hard to clear it and were not willing to give up. Grant and Ron were both very patient and professional. I would highly recommend them both for your plumbing needs.

    Answer from pro:

    Hello Reiko and thank you for sharing your positive experience with Mr Rooter and our technicians Grant and Ron. We have great team players here and in the end we just want to make sure the customer receives the best service possible! We would greatly appreciate you recommending us to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 25 Mar 2014
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