Mr. Rooter Plumbing of GTA reviews (1922)

Hello Emilie and thank you for sharing your positive review with Mr Rooter and our technician Rick. We are very happy hear that you received the excellent service you deserve. We try very hard to keep our customer focus and exceed expectations. Thank you for choosing Mr Rooter and have a great day!

Dear Mr. Mahadevan: During this freezing weather we are working around the clock to get people’s pips thawed before they burst and cause water damage in their homes. We have fielded literally hundreds of calls just like yours and do our level best to provide a good and fair service in a timely manner. We truly appreciate your positive feedback regarding our response time of two hours. We would, however, like to revisit the service call and pricing with you. When our plumbing technician arrived he explained to you that our list price to thaw your pipes would be $403.92 plus tax and our standard $15 fuel charge. He also explained that it could take “two minutes or two hours “ and he could not be sure which it was in your case. You agreed to the minimum charge and initialed the work order with that understanding. Fortunately, in your case, the pipes were flowing after 15 minutes and there were no leaks detected so you were spared the water damage that many people are facing right now. Unfortunately, we have no control over what the government charges in HST which was $54.45, and our fuel charge of $15 is standard. Thus the $473.87 charge that was your final bill. I’m sure you are aware that in every profession there are fees and though we understand that no one likes to pay for services, our people deserve to be paid a decent wage for the hours they work, even more so in a time of crisis, when they are working around the clock to serve the good people of Toronto. The fifteen minutes that it took to thaw your pipes is only a part of the job process. The driving time, vehicle expense, equipment expense, office and plumbing staff, phone systems, heat, light, internet and advertising so you can find us, are expenses related to operating a company and are all a part of what every customer must realize in their final payment. I would like to thank you for your review because each review, whether good or bad, gives us the opportunity to interface with our customers and, if necessary, explain ourselves. It is always a good exercise and helps us to improve our service.

Hello Leslie and thank you for sharing your positive review with Mr Rooter and our technician Rick. Customer focus is top priority for us at Mr Rooter and we always want to make sure that our customers are serviced with the utmost respect and informed as to what is happening with the plumbing request. We are happy to hear you received that from Rick and appreciate that you would recommend us to others. Thank you for choosing Mr Rooter and have a great day!

Hello Alexia and thank you for sharing your positive experience with Mr Rooter and our technicians Rick and George. We are continuously striving to maximize our customer loyalty and pleased to hear that you received the great service you deserve and that you will surely use Mr Rooter in the future if need be! Thank you for choosing Mr Rooter and have a great day!

Hello Vivian and thank you for sharing your positive experience with Mr Rooter and our technician Will. We are very happy to hear that he was able to go above and beyond to service your plumbing needs no matter what time! Thank you for choosing Mr Rooter and have a great day!

Hello Michael and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are very pleased to hear that you received the excellent customer service that you deserved and Rick was a great example of that. We continuously striving to maximize customer loyalty and seems like we are well on our way! Thank you for choosing Mr Rooter and have a great day!