Just as we finished putting in our new kitchen counter, we discovered a leak that was dripping right on the corner of our new, shiny pride and joy. We had the handyman who installed the counter back out, and he was sure he discovered the source: leaking toilet gasket. Perhaps that was leaking too, but after it was fixed, the leak in our kitchen got even worse. I did research and decided to try Mr. Rooter. They had come out for an estimate/feasibility of a video snake earlier in the summer, and seemed really honest and experienced. Will came out to diagnose the leak and confirmed that my partner and i had found the source: leaking old pipe for the tub & sink drains. Unfortunately, he couldnt fix it that day because of hidden moldy plaster/drywall. After the mold guys (also excellent) had cut out the bad parts and remediated the mold, Will came back and suggested we save ourselves some $ in the long run and invest in a new plumbing stack to replace the old cast iron one. Short term financial pain but prob the best decision since we hope to be in this house for a while. Will and Ziggy came back to do the 2 day job and they were always on time, polite, clean, and great at their jobs. They fixed little tiny things that make a big difference in our lives too: washer hoses, rusty tub overflow cover & drain etc. They even put a new wooden leg on our rickety old laundry tub. So considerate and a pleasure to deal with. Most importantly, they seem to know their plumbing! (We had a bad experience with another big chain plumber) The people in the office were also very organized, pleasant and helpful as well. I will recommend Mr Rooter to anyone. Peace of mind from dealing with professionals.
