Early February we had a problem with a tub that would not drain and a toilet backed up to the rim. We called Mr. Rooter on Penn Drive, North York and a plumber was at our home an hour later. Several hours later the water drained away but there was a blockage that could not be cleared. Mr. Rooter gave us an estimate for the excavation of sub flooring, concrete etc. and replacement of the collapsed pipes.
As is the way with old houses they found more problems after digging. The plumber discussed the situation, showed us why they had to do the additional work and gave us an estimate of the new costs.
They told us when they would arrive each morning and they were there every day on schedule. They told us when they would cut off the water and for how long, and they were right on schedule to turn the water back on so we would have a toilet functioning.
Ten days later the clay pipes were replaced in five separate areas, extremely old copper piping was replaced, a new toilet was installed and the sub floor was all replaced.
When we needed to call the Mr. Rooter office, the staff who answered the phones were very helpful and cooperative and they were very quick to provide information and solutions to our questions.
The staff that came to the house were very pleasant, they explained everything that they were doing, they showed us all the problems that they found and then told us how much it would cost. The excavation crew did a great job of cleaning up all the mud and concrete work that they had to do.
We would like to thank Melisa, Sarah and Robin in the office. And we would like to thank Phil, Jahfaru, Richard and Doug, plumbers, technicians etc. We would also like to thank the excavation crew whose names we do not know.
YES we are happy with the work that Mr. Rooter did for us.
YES we are happy with all of the staff at Mr. Rooter that we came in contact with.
YES we would call Mr. Rooter again, any time.
