Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 19 May 2012

    toilet clog

    The first guy came and refused to snake my drain, insisting that the toilet must be replaced. It was, but kept blocking. I tried to call him back, but nothing. Called Mr Rooter back and they sent another guy who had not bothered to check why he was here. He was rude and left. Third man comes, does the camera snake thing. No block found, but when he puts the toilet back, it is badly tilted, which he denied. I am left with a leaning, cheaply made toilet that blocks frequently. I will never do business with them again.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2012

    Drain clearing and unclogging

    Joseph from Mr. Rooter got to our house within an hour and after only a quick look over what was going on with our plumbing he instantly knew where our problem was and how to help! Not only did he do the base service of unclogging our drains he also made sure to show us how we could do preventative maintenance to our DWV in order to better keep us from having to do this again in the future. Joseph was quick, clean and efficient and he was very friendly and eager to help as well! If Joseph gets a chance to read this, thank you so much for coming by today and helping us out - we REALLY appreciate it!

    Answer from pro:

    Hi Adam, thank you very much for sharing your positive experience with Mr Rooter and our tech Joe. We can appreciate the fact that not everyone is aware of preventative measures and we try to educate our customers as best we can. We are glad that Joe was able to provide you with outstanding service and we look forward to servicing your plumbing needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 17 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2012

    Clogged sink

    Joseph was great - came within 1 hour of my call, got the sunk unclogged in record time (this on a Saturday), and was very courteous and considerate - insisted on putting on booties on his shoes even when I said it wasn't necessary. Excellent service - our membership was well worth the money as we don't pay for the service call only the services, even on weekends. Normally I try to use independent companies for my contracting work but for plumbing it's Mr. Rooter all the way!

    Answer from pro:

    Hello Susannah! Thank you for sharing your positive experience with Mr Rooter and our technician Joe. We always respect our customer's property and keep the booties on to ensure we are tidy. Our membership is definately a great investment. We appreciate that you will be choosing Mr Rooter all the time and look forward to servicing your plumbing needs! Thank you for choosing Mr Rooter and have a great day!

    Reply created 16 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 May 2012

    Joe was great

    Joe was very helpful and fixed our sink! There were straws In there and he got them all out. Thanks Joe! And thanks for being so reliable as well. Next time we need some servicing we will be sure to ask for you.

    Answer from pro:

    Hello and thank you for sharing your positive experience with Mr Rooter and our technician Joe. Mr Rooter takes pride in understanding and appreciating the customers needs in every situation, even if there are just straws! We are glad have been so helpful and look forwarding to servicing your plumbing/drains needs in the future!

    Reply created 16 May 2012
  • Review from Andrea
    Rating: 5 out of 5
    Review left on 10 May 2012

    Backflow Preventer for the Bidet

    We recently moved into a custom home and discovered that there were outstanding plumbing issues that needed to be resolved to be compliant with building code. After reading very favorable reviews on Homestars, we contacted Mr. Rooter to help us install a backflow preventer for a bidet. When John came onsite, he installed the backflow preventer, but just to be sure it was the correct part, he contacted the Town of Markham Inspector. Upon learning that the bidet called for a special part (that was not the one he installed), John explained that he would order the correct part and install it for us. Once the part arrived a few days later, John's colleage Mike came onsite to install the part, taking careful steps to hide the tubing behind the bidet. This experience with John and Mike was great, the extra steps that both took to: a) contact the Town for us to make sure the right part was installed, and b) make an effort to hide the ugly tubing, shows the high level of service they take to go the extra mile for a client. Thank you Mr. Rooter.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2012

    Sewer inspection

    Thank you Mr. Rooter (in particular, Fred Colley, the operations manager) for all your help with the inspection of my mother's sewer system, and all the helpful suggestions that were made. You went above and beyond in a difficult situation, and were professional and honest. Thanks also to the plumber Zygmunt, who was so kind and patient with my elderly mother.

    Answer from pro:

    Hello Alex, thank you very much for sharing your positive experience with Mr Rooter! We always make our best effort to understand and appreciate our customer's needs in every situation. We take pride in providing accurate and honest information that will assist in the best possible way. Thank you for choosing Mr Rooter and have a great day!

    Reply created 9 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2012

    New taps in two bathrooms

    Marc from Mr. Rooter did a great job swapping out our old hot and cold shower taps with a new mixer, and installing a new tap in another bathroom. We have used Mr. Rooter many times and always find them to be very progressional and reasonably priced. We bought the "Lifetime" membership years ago and it has been a very good investment.

    Answer from pro:

    Hello Kathie, thank you for sharing your positive experience with Mr Rooter and our technician Marc. Respect, integrity and customer focus are also our team members! Being part of the Customer Advantage Plan definately is a great investment. Thank you for choosing Mr Rooter and have a great day!

    Reply created 9 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2012

    Plumbing

    Ask for Jafaru. Fantastic service on a Sunday! Quick and professional. Jafaru was courteous and great to deal with, explaining exactly what the problem was and then going to work to fix it. We're very grateful.

    Answer from pro:

    Hello Mhassell! Thank you for sharing your great experience with Mr Rooter and our technician Jafaru. We continoulsy strive to maximize our customer loyalty and make our best effort to understand customers needs as well as provide them with the best service and education on what the service they are receiving. Thank you for choosing Mr Rooter and have a great day!

    Reply created 9 May 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 May 2012

    Leaky Faucet

    Saturday night, 11:00 pm. Leaky faucet, didn't know what to do. I called Mr. Rooter. They were here within the hour and sent Joseph Di Stefano a very professional and knowledgeable plumber, who was able to assist me. Thank you Joseph and Mr. Rooter!

    Answer from pro:

    Hello Jarias, thank you for sharing your positive experience with Mr Rooter and our technician Joe. We are glad to have helped you, given the time of night! We take pride in responding in a timely fashion! We understand and appreciate our customers needs in every situation. Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2012

    Snaking pipe in basement

    I called on Thursday and was able to get an appointment right away for the time that I needed. I received a call letting me know the technician would be within 30 mins (which he was). The technician was professional and was able to explain my problem with in seconds of my explaination. I am very happy with this experience.

    Answer from pro:

    Hello Katie, thank you for your positive expereince with Mr Rooter and our technician. We take pride in serving our customers needs and exceeding them! Thank you for choosing MR Rooter and have a great day!

    Reply created 7 May 2012
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