I had another company (R & G Mechanical in Concord) come in to install a new bath tub into a brand new bathroom. I was told I would get a 60X30X20 bathtub, installed, leveled, polished nickel fittings and a guarantee on the workmanship. We agreed on a price, so far ok. I received a call from the owner Geanpaul that his team of master plumbers were coming over to do the job. When they showed up it was the wrong bathtub completely. I sent them back for the right tub. 1 week later again they come this time with the right tub, wrong faucet. I had to go out and now buy a faucet otherwise I would have had to wait who knows how long for them to come back. Keep in mind during this whole time my bathroom renovations are on hold as nothing can be done with the bathtub in place. They installed the bathtub (not level). When they left I saw that the valve was placed too far back into the wall and would not work properly when completed. I had them back to move it forward. They did, however still not forward enough. I then noticed a leak in one of the solder joints so I had them back again. They fixed the solder, almost burning down my house in the process. Later on that day I filled the tub completely to make sure all is well, when i opened the drain to let the water out it leaked all over the place. I again called R&G, now after hours, Randy called back and started blaming me for the problems. I said I wanted someone there to fix my problems. They continued to blame me. We agreed on someone arriving the next morning to fix all my issues....no one showed up. I decided enough was enough. I called Mr Rooter and they sent Chris Cochrane. Man oh man what a difference. An honest hard worker, you know like the old time workers, a guy who took real pride in his job and doing a great job. I am so glad he came. as it turned out everything other than the bringing of the bathtub was done incorrectly and it all had to be redone; joints were put together with millimeter overlaps (in no time my pipes would have burst), drain wasn't lined up forcing the washer to not sit right as well as being all melted, valves were put in for absolutely no reason (potential for future breakdown), hot and cold water reversed. I couldn't believe it. Chris fixed all my issues, cleaned up after himself, took care to do the job right and it shows. I would recommend him to my friends in a flash. I will not call anyone else in the future. Thank you Chris for doing such a great job.
