Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2018

    Fixed Sewage Pipe

    Our sewer line broke and we could not use our water. We called Mr. Rooter. Travis, our plumber took care of the problem. Mr. Rooter redid all the pipes. Now, water and other stuff freely exits our home! It was resolved quickly and professionally! At the end, our water line was not working. Mr. Rooter came in with three professionals (Travis, Fred, and another gentlemen) to resolve the problem. The condo accidentally had turned off our water. Mr. Rooter went out of their way to solve the problem. Thanks Mr. Rooter!

    Answer from pro:

    Hello Jordan and thank you for posting this review for Mr Rooter Plumbing and our team! We appreciate and understand that every situation is different for each customer. We are so pleased to hear that you received such great service, in a timely manner and our staff went "above and beyond" to ensure that all was resolved! Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Jun 2018
  • Review from Andre
    Rating: 5 out of 5
    Review left on 15 Jun 2018

    Bruce from Mr. Rooters Does Great Work!

    I had a running toilet that won't stop filling. So I had Bruce Tehrani from Mr Rooters come in to check my toilet's fill valve. It was a great experience from beginning to end. He gave me a 10 minutes heads-up prior to arriving. Once he got here he was very friendly and efficiently diagnosed the problem with my toilet. He was honest and detailed when explaining the work required and why it was required. Within an hour, the work was complete and the results gave me confidence that I can leave my place without having to shut the water supply each time.

    Answer from pro:

    Hello Andre and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. We are very pleased to hear about the great service that your received! We take great pride in responding in a timely fashion and communicating honestly and with purpose. Keeping our customers' informed throughout the process is equally important for our customer focus. We are glad to know that you felt that confidence with our services and we look forward to servicing your plumbing/drains needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 19 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2018

    Brian MacDonald fixed my leaking sink and installed a new fawcett. He was efficient, courteous and made sure I understood what he was doing at every stage of the installation. Would highly recommend the company and Brian to other customers

    I had a leaking skitchen sink and the water was running into the basement. I was given a next day appointment and the technician even arrived earlier than planned. He was fast, efficient and very focussed on providing a good service and cutomer experience.

    Answer from pro:

    Hello Val and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. We are so pleased to hear about the efficient and timely service that your received. Customer focus is a big part of how we maximize our customer loyalty and are glad you experienced that! We thank you for choosing Mr Rooter and have a great day!

    Reply created 18 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2018

    Emergency Call

    Brian MacDonald provided us with a professional, polite, and time efficient customer service. Two thumbs up. I have already recommended Brian to my neighbours. I would call Mr. Rooter at any times.

    Answer from pro:

    Hello Karin and thank you for posting this review for Mr Rooter and our technician Brian. It is such a pleasure to hear about the wonderful service you received. We do understand and appreciate our customers' needs in every situation and take pride in treating our customers as we would like to be treated. We are happy to hear that you have already recommended us to others and appreciate that you will continue to use Mr Rooter! Thank you for choosing Mr Rooter and have a great day!

    Reply created 12 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2018

    Brian MacDonald came and fixed the flapper on the basement toilet. He was very knowledgeable and went out of his way to give his thoughts on some other things he observed. There was corrosión around the valves of water heater and Brian recommended we cal

    Brian MacDonald came and fixed the flapper on the basement toilet. He was very knowledgeable and went out of his way to give his thoughts on some other things he observed. There was corrosión around the valves of water heater and Brian recommended we call Reliance to get that replaced. He took his time to test the issue he fixed and only left once he had tested everything. Thanks again Brian

    Answer from pro:

    Hello AC and thank you for posting this review for Mr Rooter and our technician Brian! It is great to hear about the service you received. We are glad to have assisted you with plumbing needs and being proactive with other issues as well. We do put forth our best effort to understand and appreciate each customers' needs in every situation and make sure that everything is tested and working upon completion. Thank you for choosing Mr Rooter and have a great day!

    Reply created 11 Jun 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Jun 2018

    clogged drain system

    We had a clogged drain that was backing up our kitchen sink, and the laundry tub the floor below it. Robert, from Mr. Rooter, came and assessed the situation. He took apart the pipes under the kitchen sink to run the snake into the pipe. He explained what he was doing and about the different types of pipes and the pipe connections and sizes and where he thought the problem was. He was able to clear it quickly. He was knowledgeable and offered advice. It was $350, which I would have said was a lot, but it needed to be done – but then he went above and beyond by sending a camera down our main sewer pipe (for free). As we discussed back flow valves and other plumbing issues, he popped the floor drain, cleaned it out for us and ran a camera into the pipe to help us see its quality (if roots were getting in) and see the options. Friendly, helpful, neat, clean and knowledgeable.

    Answer from pro:

    Hello C and thank you for posting this review for Mr Rooter and our technician Robert. We are glad to hear about the "above and beyond" service that you received and that you were kept well informed along. We respect our customers as well as their property by keeping everything neat and tidy as we would like that same treatment ourselves! Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2018

    toilet slow leak

    The toilet was making a hissing sound and did not completely stop flushing. Brian did a toilet rebuild. The work was done cleanly, efficiently and relatively quickly he also took time to answer some other plumbing questions.

    Answer from pro:

    Hi France and thank you for posting this review for Mr Rooter and our technician Brian. We are pleased to hear that you received such timely, quick, clean and efficient. Its great to hear he took the time to answer your questions and keep you well informed along the way! Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2018

    Washing machine valve replacement

    Bruce from Mr Rooter came on schedule a day after I called, he was extremely helpful and knowledgable, he explained his work, made sure that I am aware of the work being done. The job was complete as expected with ultimate professionalism. Would use again. And ask for him specifically.

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter and our technician Bruce! We are so pleased to hear about the great service - "above the line" that you received as this is the customer focus we provide. We appreciate that you will continue to use our services and thank you for choosing Mr Rooter! Have a great day!

    Reply created 4 Jun 2018
  • Review from g.petrin
    Rating: 5 out of 5
    Review left on 27 May 2018

    Condo toilet and sink replacement

    They came when they said they were going to come. the estimate was high but in line with what I wanted. The job was well done and the work is guaranteed. In addition, John was courteous and left the premises clean and tidy. Thanks

    Answer from pro:

    Hello G. Petrin and thank you for posting this review for Mr Rooter and our technician John. We are pleased to have provided such great service in a timely manner and a neat and tidy job! Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 May 2018
  • Review from Sue Strowbridge
    Rating: 5 out of 5
    Review left on 26 May 2018

    Leaking Dishwasher

    I woke up to find my laundry room floor flooded with water leaking from the ceiling. I wasn't sure if the toilet or the dishwasher was leaking. i called enercare as i have the plumbing plan they couldn't help until 4 days later. I called Mr. Rooter and the plumber, Bruce, arrived within an hour of my call. He was very thorough and provided me with an immediate solution and repaired the leak from dishwasher. He also suggested a long time solution with no pressure to complete. Very professional and courteous. Would definitely call again.

    Answer from pro:

    Hello Sue and thank you for posting this review for Mr Rooter and our technician Bruce. We are so glad to hear about the timely and professional service that you received. It is our pleasure to have arrived on time and to have serviced your plumbing needs immediately! We appreciate that you will continue to use our services and thank you for choosing Mr Rooter! Have a great day!

    Reply created 30 May 2018
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