Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from Nikky Vos
    Rating: 5 out of 5
    Review left on 18 Apr 2018

    Clogged toilet drain

    Great service from the moment I made the call to inquire to the moment the job was done. A very pleasant experience, no hidden fees, everything explained upfront and no upselling. Josh our technician was polite and very knowledgeable. Great job!

    Answer from pro:

    Hello Nikky and thank you for posting this review for Mr Rooter Plumbing and our technician Joshua. We are pleased to hear about the great service you received! It is important for us to ensure that our customers' are treated as we would like to be treated and this is our customer focus. Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2018

    Toilet issues solved with professional service!

    Great service from the telephone call to the plumber arriving at my door. Joshua was very polite and well mannered, he was very thorough in diagnosing the issue. It was complex issue and not easily solved but after a thorough inspection the issue was solved. Will definitely recommend!!

    Answer from pro:

    Hello Habeeb and thank you for posting this review for Mr Rooter and our technician Joshua. We are pleased to hear that our team, from beginning to end have provided you with the best service. Joshua was great to have been polite and thorough, keeping you informed throughout the service. We appreciate that you will recommend our services to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 20 Apr 2018
  • Review from Jeff Payne
    Rating: 5 out of 5
    Review left on 18 Apr 2018

    Main water line was replaced.

    The work was quick and neat. Greg explained everything that was done and was easy to talk to.

    Answer from pro:

    Hi Jim and thank you for posting this review for Mr Rooter and our technician Greg! It is a pleasure to hear about the great service you received and everything done in a timely manner, neatly and you were kept well informed during the whole process. Thank you for choosing Mr Rooter and have a great day!

    Reply created 18 Apr 2018
  • Review from Kim Read
    Rating: 5 out of 5
    Review left on 12 Apr 2018

    Kitchen dishwasher hookup/fridge water line and ice maker hook up

    Greg was incredible. Friendly, efficient and done in a timely manner. Priced right. We had our DW fixed and it is no longer leaking. Greg checked all the fittings and we are confident in his work. Thank you!

    Answer from pro:

    Hello Kim and thank you for posting this review for Mr Rooter Plumbing and our technician Greg! We are pleased to hear about the great service you received, in a timely and professional manner! It is this customer focus that allows us to maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 16 Apr 2018
  • Review from Jon Fidler
    Rating: 5 out of 5
    Review left on 5 Apr 2018

    Plumbing

    Bruce Tehrani of MrRooter came to my house to fix a leaky faucet. While doing so he noticed my water meter was not turning off. He discovered the leak in a faulty toilet and fixed it. He was polite and competent and charged a fair price. He also came when he said he would. I would recommend him to anyone.

    Answer from pro:

    Hello Jon and thank you for posting this review for Mr Rooter and our technician Bruce. We are so pleased to hear that you received such great, professional service in a timely manner! We appreciate that you would recommend our services to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 10 Apr 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 8 Mar 2018

    Rick

    Rick is a very courteous and efficient worker. He explained everything so that I could understand it. Highly recommend him. He is always very polite and answers all my questions.

    Answer from pro:

    Hello Valued Customer and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear about the informative and professional service that you received. We try our best to understand that each customer's needs are different in every situation and we are pleased that you had all your questions answered in a professional manner! Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Mar 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    Blocked bathroom sink

    Bruce was very professional gave me two options/solutions to my problem. Also brought other issues to my attention. For example drain pipe should be 1 1/2 and connections are rusty should be replaced.

    Answer from pro:

    Hello Valued Customer and thank you for posting this review for Mr Rooter and our technician Bruce! We are pleased to hear about the great service you received, being informed, were given the options and being advised on preventative measures as well. This is the customer service that we focus on and thank you for choosing Mr Rooter! Have a great day!

    Reply created 8 Mar 2018
  • Review from No Jun Park
    Rating: 5 out of 5
    Review left on 1 Mar 2018

    Came in quickly, and so was the fix

    Noticed small constant leak in the basement, and didn't look like I could DIY it. The technician came on time, and quickly diagnosed the problem as the cracked flange underneath the toilet bowl. He explained his repair process step by step, and made sure the fix was done correctly. I'm quite happy with the result.

    Answer from pro:

    Hello No Jun and thank you for posting this review. We are pleased that you received timely and professional service and were kept well informed along the way. It is this customer focus that allows us to maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 1 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2018

    Outdoor Faucet Leak

    My outdoor faucet was leaking that led to a small leak in my garage. I found Mr. Rooter through HomeStars and was impressed by their positive reviews. I was able to connect with the company through a Live Chat and a home visit was arranged within a few days. Ron from Mr. Rooter was very knowledgeable, patient and courteous. No more leaking and he showed me how to properly prepare the faucet for the change in seasons. I would highly recommend Mr. Rooter. Definitely request Ron! Thank you, Mr. Rooter and Ron!

    Answer from pro:

    Hello Heidi and thank you for posting this review for Mr Rooter and our technician Ron! We are so pleased to hear about the great service that you received and deserve!We appreciate that you would recommend us to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 23 Feb 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Feb 2018

    Kitchen Sink Strainer Basket Replacement

    I am unable to give the company any stars. I have had them in to replace a kitchen sink drain basket because the sink strainer was missing and I was unable to get a replacement strainer to fit. Just after the warranty period, the sink drain basket started to leak. I had to pay another approx $ 300.00 to replace the sink strainer basket again. Guess what, the same sink drain basket is now leaking again! Surprise....the warranty period has just expired! I would NOT recommend this company based on my experience.

    Answer from pro:

    Hello Disappointed in Newmarket We would greatly appreciate an opportunity to speak with you to discuss your review and be provided with the information needed to look up your file in our database. Most of our plumbing repairs are given a 1 year warranty that we will honour with no questions asked. In our experience although rare, a leak or any type of warranty related issue usually happens relatively soon after the work was completed. We feel that by offering a full 1 year warranty we are providing a warranty for a time period that is long enough to cover any issues that may arise after the work was completed. Your review stated that twice you have experienced a leak after the 1 year warranty had passed which is rare and very unfortunate. We would like to help you in any way possible. If you are willing to contact us, we can review what work was done and look at when any warranty related issues may have occurred. We hope to hear from you,

    Reply created 21 Feb 2018
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