Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2017

    Kitchen Sink Drain Repair - Excellent Timing and Service

    Brian MacDonald (Technician) was sent by Mr. Rooter and arrived within 1 hour of calling the service. He was very friendly and professional and offered some advice on our plumbing in other areas of our house as well. His work was quick, efficient and very competent. After our positive experience, we would not hesitate to recommend this company to others.

    Answer from pro:

    Hello JL and thank you for posting this review for Mr Rooter and our technician Brian!We are pleased to have serviced your plumbing needs in a timely, professional and friendly manner! We are glad to hear that you were kept well informed during this process as well! We appreciate that you will recommend us to others and we thank you for choosing Mr Rooter and have a wonderful day!

    Reply created 18 Dec 2017
  • Review from Ravinthiran Subramaniam
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    Low pressure

    Mr. Alexandre Roumiantsev was sent by M.Rooter to lookinto the issue. Alex very patiently listened to me and observed the issue. He fixed it within two hours. Excellent job done. I will recomend Mr.Rooter for any plumbing needs.

    Answer from pro:

    Hello Ravinthiran and thank you for posting this review for Mr Rooter and our technician Alex. We understand that plumbing issues can be complicated and we are glad to hear that you received such great service and understanding! We appreciate that you will recommend us to others and thank you for choosing Mr Rooter! Have a great day!

    Reply created 18 Dec 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 9 Dec 2017

    Bathtub faucet

    My Bathtub shower leaking he came in open one small wall did not solve the problem he said if want to open other wall need change $250. They did not do the good service. I don’t like.

    Answer from pro:

    Hello and thank you for this feedback but for us to further investigate what took place we do need some more detailed information. The information provided isn't sufficient for us to search our database. Please call our office and we will be happy to assist you. Thank you and we look forward to hearing from you.

    Reply created 18 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2017

    Exceptional Service, Tidiest Workers

    I've had my fair share of negative experiences with contractors and so I was apprehensive getting quotes on replacing a cracked drain pipe. When I was initially getting quotes for the work, Travis was the only person to take the time to fully troubleshoot the issue and give me a fair and accurate quote. During the project, Travis' team of plumbers were incredibly professional, tidy and efficient. They left the place looking better than before and took the initiative to walk us through in detail all of the work that they had done. It's clear that they have a real sense of pride in their work, and that it's of high quality. I'll never waste my time with another plumbing company - Mr. Rooter is now officially on speed dial.

    Answer from pro:

    Hello Alex and Chris and thank you for posting this review for Mr Rooter and our technician Travis and staff. We are so pleased to hear about this great service that you received and deserve. We do take great pride in our work and it is this "above the line" customer focus that allows to achieve that as well as maximize our customer loyalty.It is very satisfying to know that we are on your speed dial! Thank you for choosing Mr Rooter and have a great day!

    Reply created 18 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2017

    Toilet Repair

    The plumber, Robert Cassels, was excellent. He arrived on time and very quickly was able to assess the problem and provide me with a quote. He completed the work in a timely manner and explained to me exactly what he had done to make the repairs. He cleaned up the work area so that you would not have noticed he was there. Most importantly the repairs were completed on time and on quote. Robert is a very friendly and personable individual. Thank you for your good work

    Answer from pro:

    Hello David and thank you for posting this review for Mr Rooter and our technician Rob C. We are pleased to hear that your service was done so professionally and in a timely fashion, we do understand how busy lives can be! Part of our customer focus is to respect our customers' property, keeping everything neat and tidy! We do like to treat others as we would like to be treated! Thank you for choosing Mr Rooter and have a great day!

    Reply created 18 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2017

    New toilet and great service

    Rick was very helpful in listening to all of our plumbing-related questions and giving his expert advice. We were able to select the best option to switch out a toilet and he completed the work very thoroughly. We would definitely recommend his plumbing expertise.

    Answer from pro:

    Hello Iqster and thank you for posting this review for Mr Rooter and our technician Rick. It is our pleasure to hear about the great service you received and were given options and kept well informed through the process. We appreciate that you would recommend our services and we thank you for choosing Mr Rooter! Have a great day!

    Reply created 8 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2017

    Valve replacements

    Had a slow leak on a valve connecting to my humidifier. Valve needed to be replaced. Once replaced, another leak was noticed in the main valve to the water heater. Sami R, the technician tried a simpler fix first to keep costs down however the valve ended up needing complete replacement (not Sami’s fault). Sami was very professional, polite and kept the workspace very clean. He also explained all the work as he was doing it which I appreciated. Another great Mr. Rooter job.

    Answer from pro:

    Hello Elindsay and thank you for posting this review for Mr Rooter and our technician Sami. We are pleased to to hear that you received such great service, were kept well informed along the way and everything was done neatly for you. Thank you for choosing Mr Rooter and have a great day!

    Reply created 27 Nov 2017
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 16 Nov 2017

    Blocked drain

    Had blocked drains in the kitchen, called Mr. Rooter and they sent out Bruce Tehrani. Also took care of a broken cartridge in a bathroom sink. Couldn't have been more prompt, professional, nor patient as Bruce took the time to walk me through what he was doing. Highly recommended, thank you Bruce and to the team at Mr. Rooter! Cheers, Dave

    Answer from pro:

    Hello Dave and thank you for posting this review for Mr Rooter and our technician Bruce. It is a pleasure to hear about the wonderful experience you had with our service Team! It is this "above the line" customer focus that allows us to maximize our customer loyalty! Its great to know that we have done the job right, and you were kept informed along the way! We appreciate that you would highly recommend our services and we thank you for choosing Mr Rooter and have a great day!

    Reply created 17 Nov 2017
  • Review from Marjut Huotari
    Rating: 5 out of 5
    Review left on 14 Nov 2017

    Toilet Repair

    Brian M. came in to look at an issue we had with the toilet. He fixed it quickly and efficiently. From now on, any plumbing issues we have we will definitely contact Brian M. from Mr. Rooter!

    Answer from pro:

    Hello MMH and thank you for posting this review for Mr Rooter and our technician Brian! We are pleased to hear that you received such great service in a timely manner and that you will continue to use our services again! Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 Nov 2017
  • Review from Mark Hoogeveen
    Rating: 5 out of 5
    Review left on 13 Nov 2017

    Sewer pipe repair

    We had a sewer pipe break in our basement and start flooding our basement. Grant Reuston from Mr Rooter came on Sunday, gave us a quote on the spot and then had a crew here on Monday. His crew did a great repair job and we now have water and sewage service again. Excellent and fast job!

    Answer from pro:

    Hello Mark and thank you for posting this review for Mr Rooter and our technician Grant. We are pleased to hear that you received great service in a timely manner and everything is back in working order for you! It is this "above the line" service that allows us to maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 14 Nov 2017
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