Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 May 2017

    washing machine back up to kitchen sink and leak underneath the sink.

    I read the review rating of Mr. Rooter Plumbing and found it is highly recommended from previous customers. So I called this company yesterday and the office arranged a technician this a.m. to see the problem. The technician explained every step that he took and gave me all kinds of advises what I should do to prevent further same problem arise. He performed his workmanship in a professional way which I feel very comfortable for using their future service if any.

    Answer from pro:

    Hello Lita and thank you for posting this review for Mr Rooter and our technician. We are always striving to maximize our customer loyalty and making our best effort to understand and appreciate the customers'needs in every situation. We are glad to hear that you received the great service that you deserve! Thank you for choosing Mr Rooter and have a great day!

    Reply created 31 May 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 May 2017

    Plumbing repair

    Work conducted as requested. Service technician was polite and knowledgeable and offered several options for repair

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter and our technician. We are happy to hear that you have received the service that was requested and that you were provided with several options, we realize that everyone's situation is unique and this allows you to decide which option is best for you. Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2017

    Sewage/Drain back up

    We are a college at the University of Toronto. The water main out to the city was severly clogged. A combination of storm water and sewage was coming up in the basement and was uncontrolled until Anthony and Greg showed up. The directed the situation, suggested the best next steps, called in the right additional help and within a few hours the problem was solved. Thes guys knew what they were doing and solved the problem as fast as they could, all with good humour in a bad situation. 5 stars.

    Answer from pro:

    Hello Rob and thank you for posting this wonderful review for Mr Rooter and our technicians Anthony and Greg! We take great pride in operating in a responsible manner as well as a timely manner ensuring that all possible solutions are provided to rectify the issue. We are pleased to hear that you experienced exactly that with our service! Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2017

    Fast, friendly and responsive in an emergency

    Answered my call at 10pm when our basement was filling with water, very professional and friendly, and I was able to get them in right away. I felt like Travis explained all details and I didn't feel pressured to do the work or pay on the spot. Invoices and info all provided in writing. Workers were polite and clean, and all our exterior pipes are now PVC and working well.

    Answer from pro:

    Hello Jessica and thank you for posting this wonderful review for Mr Rooter and our technician Travis! Part of our customer focus is to keep customers informed along the way and always respect the customers property as well. We are happy to hear you have experienced this! Thank you for choosing Mr Rooter and have a great day!

    Reply created 25 May 2017
  • Review from abdul I
    Rating: 5 out of 5
    Review left on 12 May 2017

    Laundry room faucet

    We had our laundry room faucet which was leaking, making a constant noise, and obviously wasting water. Mr. Rooter came to fix the problem, and within one hour everything was done! Thanks!

    Answer from pro:

    Hello Mullz and thank you for posting this review for Mr Rooter!We are pleased to hear that we were able to arrive and solve the issue in a timely fashion for you! Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 May 2017
  • Review from Jeff Kerr
    Rating: 5 out of 5
    Review left on 12 May 2017

    Clearing a clogged kitchen sink drain

    Rick arrived on time. He gave me an electronic estimate for clearing the drain. He then got to work clearing it. The drain was pretty badly clogged with grease and organics. He tested it by running water for 10 minutes to make sure it was properly cleared. He suggested using enzymes to fully clear the drain beyond the hole he poked through the clog. He also noted some defects in the original installation and how they might be repaired. He was very professional and helpful. Thanks Rick!

    Answer from pro:

    Hello Jeff and thank you for posting this review for Mr Rooter and our technician Rick! It's a pleasure to hear about this great customer service you received and well deserved!Part of our customer focus is to keep the customer informed as we go along and provide preventative measures as well as testing to make sure everything is done correctly! Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 May 2017
  • Review from Happy Customer
    Rating: 5 out of 5
    Review left on 11 May 2017

    Dishwasher Leak All Over Kitchen Floor

    My dishwater started flooding the kitchen while running last night. I called Mr. Rooter. They communicated well the timing of a plumber's visit. Our plumber Rick was very helpful, experienced, and clear about the cause of the leak and changes to our plumbing set up that would prevent it from occurring again. As we are about to undertake significant renovations in our home, he was also helpful in offering suggestions on best practices, and what to consider in design of our bigger project. I was very pleased with the service I received from Mr. Rooter overall and Rick specifically. Invoice 162038304.

    Answer from pro:

    Hello and thank you for posting this great review for Mr Rooter and our technician Rick. This great service that you received is the customer focus that Mr Rooter puts our best effort forward to our customers. We are pleased to hear that you experienced that and were also given preventative measures as well. Thank you for choosing Mr Rooter and have a wonderful day!

    Reply created 12 May 2017
  • Review from Dorothy Lazovik
    Rating: 5 out of 5
    Review left on 7 May 2017

    Blocked shower drain

    I called on a Saturday because of a drain problem in my shower that was also being affected when I ran the water at my sink. They listened to my issue and scheduled a time for Sunday. They called to confirm and everyone I spoke to was polite. I love that Bruce T. was prompt, knew his stuff, explained everything and cleaned up. I would definitely use this service again if needed and ask for Bruce.

    Answer from pro:

    Hello Dorothy and thank you for this review for Mr Rooter and our technician Bruce. We are pleased to hear that you received such great service and that Bruce arrived in a timely manner and kept you informed along the way!This is the customer focus that allows us to maximize our customer loyalty! We look forward to assisting you in the future with your plumbing/drain needs and you can surely request Bruce! Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2017

    Plumbiing

    Great service. Arrived on time and got the job done. Taught me a lot things along the way to help me keep my drains clean. Would highly recommend Mr Rooter and especially Rick Phillips. Honest and did a great job.

    Answer from pro:

    Hello Cocacola and thank you for posting this review for Mr Rooter and our technician Rick! Part of our customer focus is to communicate honestly and with purpose and we are glad to hear that you experienced that first hand! Its also great to hear that you were kept informed along the way! We appreciate that you would recommend us to others and thank you for choosing Mr Rooter! Have a great day!

    Reply created 9 May 2017
  • Review from Yoonster .
    Rating: 5 out of 5
    Review left on 4 May 2017

    toilet problems

    I am very happy with Bruce because he explained the process and kind. It was so quick no hassle. The price is affordable and reasonable. I will definitely recommend the company.

    Answer from pro:

    Hello Yoonster and thank you for posting this review for Mr Rooter and our technician Bruce! We are pleased to hear that you received hassle free and informative service! We focus on maximizing our customer loyalty and appreciate that you would recommend us to others! Thank you for choosing Mr Rooter and have a wonderful day!

    Reply created 4 May 2017
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