The toilet in my rental property overflowed and Mr. Rooter was able to send someone ASAP to assess the issue. Rick Phillips was EXCELLENT. He went to the property assessed the issue and was able to not only fix the problem asap, but also provided me with his honest assessment of the cause. As the technician, he went above and beyond to ensure that I as a landlord had a complete understanding of the problem so that it would never happen again. And given that I don't live there, that was extremely helpful! He was so considerate to help save me from future plumbing issues. I highly recommend Mr. Rooter and ask for Rick!