My kitchen drain was badly clogged. I tried vinegar & baking soda, plunging, Draino and a 20 ft. auger. I kept at it for quite a few days. I knew I needed a drain specialist, so I finally called Mr. Rooter. Ron Jackson arrived within 2 hours of my call. He put down drop sheets to protect my floors and set to work. The clog was quite a bit further into my drain than the 20 ft. When Ron reached the clog, he continued to add additional lengths to make sure there were no more obstructions. He was neat, clean, thorough and respectful of my home. I also asked him for info. on a backwater valve to be installed. He took the time to look at my property and explain the 2 different methods of installation, inside or outside. Ron emailed me a quote on this and I am considering having this done as well. I would not hesitate to refer Mr. Rooter to my friends and family.