I booked a service appt online on a Sunday, They called within 15 mins, to confirm appt for first thing Mon morning. An hour before scheduled appt., I received a confirmation call and Greg arrived right on time. Fantastic communication/customer service!Greg was thorough, extremely professional and explained what repairs were needed INCLUDING options - absolutely no heavy handed upselling - straightforward information and prices allowing us to make the decision that best suited us. Greg was also meticulous in his clean up during and after the repair.Great repair and customer service all around - highly recommend Greg and Mr Rooter.