Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2015

    Plumbing Issue

    Robert Cassels was very good when doing our plumbing work. He was on time and very knowledgable. He was very courteous (a gentleman) and friendly. We would recommend Robert Cassels to help with your plumbing issues :) We were very pleased with him and the work that he did.

    Answer from pro:

    Hello Lynda, Thank you for your review. We are pleased to hear that your experience with Mr. Rooter Plumbing and Robert was positive. Thank you for choosing, Mr. Rooter Plumbing

    Reply created 12 Nov 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 Nov 2015

    Bathroom repairs

    This is the third time I have had Mr. Rooter do plumbing repairs in my condo, and I keep calling this company as they are reliable and their technicians are very professional. Today Carey Carpenter replaced parts in both showers as well as both toilets. He explained everything that needed replacement, and demonstrated the work once it was done. He was personable, efficient, professional and tidy. Mr. Rooter is not inexpensive, but in my opinion, you get what you pay for, and I receive good value for my money. Work is always well done and guaranteed.

    Answer from pro:

    Hello S E, We are glad to hear that your experiences with Mr. Rooter Plumbing and, in this instance, Carey was positive. It is great to hear that you felt that you "I receive good value for my money." Thank you for your review and for choosing, Mr. Rooter Plumbing

    Reply created 12 Nov 2015
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 10 Nov 2015

    Toilet backup - emergency

    Messy toilet backup, quickly cleared. Despite it being a Sunday, technician came out within a couple of hours, and Mr McDonald was very efficient and pleasant. Had all the necessary equipment.

    Answer from pro:

    Hello, We are glad to hear that your experiences with Mr. Rooter Plumbing and Brian was cleared quickly, efficient and pleasant. Thank you for your review and for choosing, Mr. Rooter Plumbing

    Reply created 12 Nov 2015
  • Review from Jay P
    Rating: 5 out of 5
    Review left on 9 Nov 2015

    Plumbing

    George Shakh has helped me twice with plumbing jobs at my house and each time has done a professional job. I appreciate his hard work and honesty and would recommend his work.

    Answer from pro:

    Hello Jay, We are happy to hear that your experiences with Mr. Rooter Plumbing and George have been positive both the times you have used us. Thank you for your review and for choosing, Mr. Rooter Plumbing

    Reply created 12 Nov 2015
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 6 Nov 2015

    Kitchen plumbing

    We received very professional and efficient service from Mr Rooter Plumbing. Thank you, Waqas Ahmad, a very nice guy, did his job very well, leaving everything clean after finishing his work. I am very satisfy.

    Answer from pro:

    Hello, We are pleased to hear that your experiences with Waqas and Mr. Rooter Plumbing were both positive ones. Thank you for taking the time to review us. Mr. Rooter Plumbing

    Reply created 13 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2015

    Bathroom shower blockage, shower equipment installation, new kitchen taps

    Prompt, courteous, efficient and knowledgeable starting with the initial phone call and continuing with Carey Carpenter, the plumber who arrived to do the work. Thank you Carey for your friendly manner and competent work. Excellent!

    Answer from pro:

    Hello Gail, Thank your so much for your review. We are happy to hear that you experience with our technician Carey was "prompt, courteous, efficient and knowledgeable." Thank you for choosing, Mr. Rooter Plumbing

    Reply created 5 Nov 2015
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 0 out of 5
    Review left on 2 Nov 2015

    Laundry Tub

    I had to get a pre-assembled laundry tub installed in my laundry room. I decided to go with Mr. Rooter because I had no time to install this myself with work and taking care of my son. I called them and they came with 2 hours which was great. I was thinking this would cost a few hundered dollars however after the technician looked at it, he told me he had to change my piping which added more labour and parts. Total was $790 to install and throw away the old builder grade one. I had no time to haggle and said fine get it done. Now this was the same tub I bought for my old home just 12 months ago so I know all of the parts. When he has finished I paid and went off to run errands and get my son from daycare. When all my family duties were done I went to inspect and clean the laundry room. I noticed he put beige caulking around the sink drain and the rubber drain faucet was not installed. Of course the caulking was coming off because it was submerged in water. I was not please at all, as if they use my parts for another job...what if I needed it?? This post may see the light of day, maybe not but I will never go with this company again. Just be mindful of what they are actually doing and what they take.

    Answer from pro:

    Hello and thank you for your review, We have reached out to you to discuss the work done at your home but have not yet been able to speak to you. We are sorry to hear that you are unhappy. It is true that some additional work was involved to accommodate the faucet you purchased and the different style of laundry tub that had to be installed. It is our policy to provide our clients with a price before starting any work to make sure they are comfortable our charges. The caulking that you see is a plumbers putty sealant used when connecting outlet drains to sinks. If some of the putty has oozed out, we would be more than happy to return to your home to clean it. We take all of our reviews seriously and would like the opportunity to speak with you regarding the comments you have made. We would like to discuss this rubber drain faucet that was not installed. Our plumber does not recall this rubber hose. We can assure you that we would not take parts from your home to use at another service call. If you would like please give us a call we would be happy to speak with you directly regarding this matter and do our best to try and rectify any issues you may have.

    Reply created 5 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2015

    Fix leaky kitchen pipe

    We had mysterious leaking from under the kitchen sink. So we called Mr. Rooter and they gave us a timeframe of arrival, then called to notify us that a plumber was on the way. The plumber was able to pinpoint the leak caused by a corroded pipe under the sink basket combined with a clog in the pipes. He replaced the basket section, cleared the clog, and inspected the rest of the fixture and pipes. He was courteous, did an excellent job, and cleaned up the area when the job was completed. We signed up for the lifetime membership and received a discount. I would highly recommend Mr. Rooter for your plumbing "situations".
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2015

    Camera Drain Inspection / Flush Main Drain Lines

    We had Anthony M come in late last week to inspect our drain lines and a problem we are having with a floor drain. He was on time and very straight forward to deal with. He diagnosed the issue quickly and we took steps to resolve it. Unfortunately, the pressure cleaning of the lines did not fix out issue and more work will be required. While I am not happy about having to spend more money on this problem, I am grateful that Anthony is working with us and he did advise us going in that the first step may not work - he was very clear about that from the beginning. When we take the 2nd step, it will be with Anthony from Mr. Rooter. We felt very comfortable with him and feel that we got good value for the money we paid (even if we need to spend more). Job well done, would definitely recommend him.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Oct 2015

    Water main leak, install new water line and meter by torpedo

    Folks, for anyone requiring the services of a professional plumbing and drain company, Mr. Rooter is the one I recommend, Why? I had a water main leak recently, having recently lost my husband, who was responsible for all these situations, I was left to deal with this alone. Called Mr. Rooter, they were prompt, professional. and courteous, gave me an estimate and left. I thought to satisfy myself on the quote, I should call around for different estimates. The others were in or around the same ballpark when it came to price (all 5 of them) One said he is the best in the business, the other said He might have to break part of my bedroom to fix the problem but I would be responsible to fix the drywall and cleanup after the work was done, another showed up with a backhoe, knocked on the door and told me his boss said I would have to pay him $1,500 cash up front before he started doing any work. Another told me part of my driveway would be dug up but he would not be repairing it once work was done. I mentioned to him that I had called Mr. Rooter and already got an estimate from them, it was then I got to know how unethical, and cut-throat this business really is. These contractors were bad mouthing, low balling their estimates, didn't seem to have a clue as to how best to get the job done without ripping apart walls, etc., only to raise their prices once they get the job. After all the estimates and time wasted. Mr. Rooter out performed them all with their professionalism, good business ethics, and above all, honesty and a job well done. They left my property clean and guaranteed their work. For me, I would highly recommend this company and commend them on and excellent job.