Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 24 Jun 2015

    Leaky Tap

    Last year, I had a not-so-great experience with Mr. Rooter. A few weeks ago, I shared that experience on Homestars. To my surprise, Mr. Rooter responded to me right away offering to rectify the situation, despite so much time passing. Today (June 28, 2015) Mr. Rooter's friendly service person came by and installed my new faucet. Upon looking under my sink after installation, I pointed out to him the same leak. I really hoped the new tap would fix the issue. He was quite mystified by the leak but asked that I leave it for 7 days to dry out. Should the leak continue, I will reach out to Mr. Rooter again. The company credited me the amount charged a year ago and I paid the remaining amount for the tap installation. We'll see what happens in 7 days!

    Answer from pro:

    Hello Nadia, we are very pleased to have assisted you with your plumbing needs and have rectified everything for you to your expectations! Thank you for choosing Mr Rooter and have a great day!

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2015

    Blocked Drain

    I called Mr Rooter plumbing and within the hour, on a Sunday, Ron Jackson was at our door. Our drain from the kitchen, which is shared with the laundry drain, was totally blocked. Ron managed to clear and clean the drain with what was probably years of buildup. He was exceptionally pleasant and polite and cleaned up after he had completed the job. Thankyou Ron!
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 15 Jun 2015

    Plumbing

    I was very pleased with Waqas Ahmad when he fixed the turn valve in the basement. He was pleasant, professional, and knowledgeable. He was quick and didn’t leave a mess. I have used Mr. Rooter in the past and I will continuing using them

    Answer from pro:

    Hello Tammy and thank you for sharing your positive experience with Mr Rooter and our technician Waqas! We fully respect our customer's time as well as there property and are glad to hear that you experienced just that! This is how we continue to achieve customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 16 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2015

    Plumbing, drainage of the sink

    David Coles offered hospitable service when he came in to help us with our drainage problem. He explained the process in which he would take towards the plumbing issue. We felt that we were clear on what he was doing and was so polite. He even cleaned our sinks!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2015

    plumbing

    The cost for changing the bath tub's handle and the whole system, plus the drain was an arm and a leg, but the technician seems to be very knowledgeable and experienced. Waqas is his name and very friendly. Once I called Mr. Rooter, service came very fast. There are not the cheapest, but reliable.

    Answer from pro:

    Hello Shirely and thanking for sharing your thoughts with Mr Rooter and our technician Waqas. We understanding plumbing repairs can be costly and we thank you for putting your trust in Mr Rooter. We are happy to have Waqas as a member of our team and we always do our best to respond to our customer needs in a timely fashion! Thank you for choosing Mr Rooter and have a great day!

    Reply created 11 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2015

    new water service entrance

    I had a new ¾” copper water service entrance installed by Mr. Rooters GTA lead by Robert Plantic and his teams lead EuGene. Throughout the process they took the time to answer all my questions, address any concerns and provide insight to the work being done. It was a tough job and they were able to complete it all in one long day. The basement had to be trenched and the garden in front of the house had to be dug up (8’ hole) to support the new entrance. After the work was complete the basement was left in better condition than when the work was started and EuGene’s team did all they could to ensure the hole was properly filled back in and flowers properly replanted. The cost of the job was accurate to the estimate provided and I am happy with the end result.

    Answer from pro:

    Hello Mr Cook and thank you sharing your positive experience with Mr Rooter and our technician Robert and staff Eugene! The drain work you had done was extensive and we are glad to hear that you were informed all the way. We take great pride in respecting our customer's property as well as their time and pleased to know that you received the "above and beyond" service you deserve! Thank you for choosing Mr Rooter and have a great day!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2015

    Replace Shower taps

    Had Rick Phillips from Mr. Rooter in to replace stripped and leaking shower taps last Friday. Couldn't be more pleased with the service he provided. Punctual. Knowledgeable. Thorough. Understanding of the financial constraints of a senior. All around great plumber and nice guy.

    Answer from pro:

    Hello Maria and thank you for sharing your positive experience with Mr Rooter and our technician Rick! We take great pride in "building relationships" as a big part of our customer service and are very happy to hear you experienced that! Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Jun 2015
  • Review from Richard
    Rating: 5 out of 5
    Review left on 2 Jun 2015

    Replaced basement water valves

    I had to call for emergency plumbing work to be completed as there was a steady leak to come from two basement water valves. I found these guys on Homestars and called them, who dispatched Ziggy to my house within 2 hours. He was very polite and professional during the entire repair, walking me step by step on what he was doing so I could feel more at ease. He is exceptionally knowledgeable in the trade and went above and beyond what I would deem to be good service from a plumbing professional. If I require plumbing work in the future, I will definitely call them again and specifically ask that they dispatch him (yes, he is that good!!).
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2015

    Clogged kitchen sink

    Our kitchen sink had started to back up so we called in Mr. Rooter. Our technician Rick Phillips was a godsend! He took the time to educate me on issues that can arise with living in a stacked townhouse and walked me through what my property maintenance company should be doing (which they are not). Ex: flushing the main stack at least once per year. He was awesome, patient and took charge with difficult neighbours. Couldn't be happier!!! All I want to say is that Mr. Phillips deserves a raise!!!

    Answer from pro:

    Hello John and thank you for sharing your positive experience with Mr Rooter and our technician Rick! We are glad to hear that you received the "extra mile" service that we extend to our customers! (We should talk to his boss about the raise!) Thank you for choosing Mr Rooter and have a great day!

    Reply created 1 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2015

    Installing new toilets

    I called Mr. Rooter to install 4 new toilets in my house. George did a great job. He is very professional. I would recommend Mr. Rooter and George to my friends.

    Answer from pro:

    Hello Corrado and thank you for sharing your positive review with Mr Rooter and our technician George! We are very glad to hear that George was professional and you are happy with the service! We appreciate that you would recommend Mr Rooter to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 1 Jun 2015
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