Mr. Rooter Plumbing of GTA reviews (1922)

I have used Mr. Rooter so many times over the past 10 years and cannot recommend them enough. I have had them repair leaks behind walls and cabinets, replace plumbing in my driveway to the city sewers, install faucets, and recently repair a toilet. I have had Ziggy come to the home most often and he is amazing. I also had Mike come to repair a toilet and he was awesome. The great thing about this company is that all of their plumbers are so professional, and they are dependable. We have had a difficult time, calling over 10 plumbing companies on one of the coldest days last winter and could not get anyone to come same day to fix a leaking pipe. Of course, not a problem with Mr. Rooter. I would recommend them to anyone.

I have always had very good, prompt, reliable service from Mr. Rooter. I am a registered customer and have a number of visits - the servicemen are always courteous, well-trained, and efficient.

More accolades for Mike Bellehumeur! Mike was the personification of who I believed a Mr. Rooter agent would be: Clean, courteous, knowledgeable and kind. The owners of this location of Mr. Rooter should be proud to have him on staff. He also replaced the broken section with quality parts that exceeded the builder-contractor installed parts (in this case, new brass fittings in place of the plastic ones that came with the house). Some background on my problem: When you go into the basement on a Monday night to change the laundry out, and you hear water trickling from the side of the basement that’s opposite to where the wash tub is, the first thing you think of is the damage; and the second is who you're going to have to reach out to to get the problem solved. My specific issue was: PEX Pipe on the cold water send to the upstairs kitchen sink. Between the joists was a 90° plastic elbow where the cold water PEX lines traveled from the mainline Tee. The plastic elbow had (independently) cracked and sprung a leak that shot over to the joist and dripped down to the floor. It’s a six year old new-build… the whole house is like this. Hopefully it’s a QC fault on that one 90° and not a bad batch. How I resolved it: The first thing I did was look at Homestars reviews. Short-listing the top three was easy, and on deeper investigation, it was a quick realization that Mr. Rooter was who I was going to go with. A couple tips to anyone who reads this review: - Go to the Mr. Rooter website for your area and look for the "Special Offers". Right now, you'll find a web coupon for $20 off the work. Given the fact you're soliciting work from a trade (read: not cheap)... that $20 is going to at least help cover the taxes. - My issue happened after Mr. Rooter's evening cutoff for servicing (I think it’s 11:00 PM). You can still call their hotline and you'll get put in-touch with their call centre, and they'll put you on the morning call list. They will call you and you will receive prompt service. Becky in the call centre was extremely helpful and courteous with me at that time (Thank you Becky). - Because my leak was going to go overnight, and not much in my basement is IP67 rated... I opted to shut the main water off. It was easier to sleep after I didn't have to worry about using a dinghy to show the technician where the leak was when they got to the house. - Finally... If you're not lucky enough to have a qualified, licensed plumber in the family (or it’s out of your DIY skill set). Give Mr. Rooter a chance. Their prices are (from my research anyhow) fairly competitive, and you have the confidence of the company's Brand to back up their service commitment. From a first-time consumer of this type of service, I was a bit anxious about being forced into paying for unnecessary services and products. Never once while I was dealing with Mr. Rooter was I pressured to secure their services, or to pay for anything (parts or services) other than what the actual issue required. It was pretty great that I could see the services printed out, and their corresponding pricing. Payment was easy as well, as it’s done by 3G enabled POS terminals. God forbid I have another plumbing issue (at least anytime soon), but if I do, I hope they send Mike back out to our house.

I had an amazing experience with Mike B. He was so friendly and courteous, and explained all of my options very clearly. The price was higher than I expected, but you are paying for really good service. Worth it, in my opinion.

Mike Bellehumeur came within 1/2 an hour of the call, called me to let me know he was on the way and quickly was able to asses the situation and provide a quote and how long it would take. He was professional, polite and provided amazing service. I would not hesitate to call Mr. Rooter for any needs in the Durham. Great job, turned an unfortunate need into a great experience. Thanks Mike, appreciate the effort!

I had an issue with the pipe going into my bathroom sink. The pipe keep coming off and flooding my cabinet. Brian from Mr. Rooter was on time, friendly and knowledgeable. Thank you Brian and Mr Rooter!

We live in a large downtown apartment complex in Toronto. About two weeks ago, my dishwasher coupling to the drain blew and I endured a small flood of water in the kitchen. The maintenance plumbing contractor for the building suggested all sorts of expensive work ...some of which included hazmat since he claimed he found asbestos in the stand pipes. His final price was about twice what I ended up paying to Mr. Rooter. I called three firms today. One said: “Two days from now”. One said they would get back and never did. I liked the look of Mr. Rooters ad in the yellow pages. His seemed like a family run business that cared about results. After a couple of glitches, which included Brian and Michael going out two times to find parts, they re-installed my dishwasher back to normal. Extra parts were not charged for. Both Brian and Michael were friendly. Their service was prompt and communication was very good all along. They even wore booties coming in on my broadloom. I thought that was nice since most just stomp through leaving slush all over the rugs. Brian and Michael receive my highest recommendation for doing a complicated job on time and on budget.

We had a series of floods from damaged pipes which required repairs ranging from a simple patch to complete replacement of our main drain. Vlad, was courteous and made a point of coming quickly to resolve our flooding problem. The price was fair and he did whatever he could to minimize collateral damage to our house while he was working. Highly recommend

Waqas Ahmad from Mr Rooter came in to fix my clogged kitchen sink today. It was a perfect experience—Waqas was friendly, informative and extremely helpful. In addition, I received a follow-up call hours later from customer service to make sure everything went smoothly. I must say, this was by far one of the best and most satisfying services/companies I’ve ever used. I would highly recommend Mr Rooter to anyone and will definitely use their services again in the future!

We had Brian M and Mike came to do some bathroom reno for us they were very professional and their service was excellent. They got the job done quickly and took the time to explain the problem, they even took the time to do a quick fix in our ensuite washroom.(complimentary). I would definately recommend them to family and friends.