Spring Home Heating & Cooling Systems Inc

Rating: 5 out of 5

Spring Home Heating & Cooling Systems Inc reviews (1033)

  • Review from jpw
    Rating: 5 out of 5
    Review left on 19 Apr 2018

    Furnace Repair

    I switched to Spring Home in 2016 following dissatisfaction with my previous company. Since then, I have had 2 maintenance inspections and, recently, 1 repair to my furnace. In all cases the staff were courteous and the visits punctual and effective. The repair took place on April 12'th, 2018. The previous evening, I noticed the heating wasn't working and got a prompt response when I called the "after hours" unit, both from the on-call person and technician. By mutual agreement, the technician came the next day and promptly fixed the problem(faulty igniter) after explaining the options open to me. I would highly recommend Spring Home to anyone looking for expert help with their furnace/AC units or who wish to buy new units.

    Answer from pro:

    Thank you for the review. So happy to hear that we met your expectations. We thank you for trusting in us and allowing us into your home. If you need anything in the future, please do not hesitate to contact us at any time!

    Reply created 21 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2018

    Excellent and prompt service

    Our furnace was just blowing cold air even though I could see that the flame was coming on. Spring Home sent a technician right away (within a couple of hours) and determined that the issue was with the flame sensor. He cleaned it up and got things working right away! Thanks for such quick service. We'll be in touch when it is time to replace our heating system!

    Answer from pro:

    Hi James, Thanks for allowing us into your home. We are happy we could get you heat, we do our best to attend the same day so we don't have customers freeze in cold months. We look forward to doing business for many years to come. Have a wonderful weekend!

    Reply created 13 Apr 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Apr 2018

    Tankless water heater purchase and installation

    We had a tankless water heater installed in our basement. The sales person was great and presented us with several options. Installation was completed on a Saturday (full day) by 2 technicians who were very tidy and thorough. We were happy to get rid of the old rental water tank. So far, the new tankless water heater has been working well!

    Answer from pro:

    Hi Lise, Thank you for taking the time out to share your experience, your satisfaction is our success. I am sure you will love the tankless water heater! Have a wonderful weekend!

    Reply created 13 Apr 2018
  • Review from Dhrumesh Patel
    Rating: 5 out of 5
    Review left on 23 Mar 2018

    Excellent HVAC company in GTA

    Spring Home Heating & Cooling was one of the most professional companies I have ever had in my home. They were diligent while working non stop to get my heat up and running during a very cold and snowy day. Showed up on time, answered my ENDLESS questions and when they left, no mess. Clean up was complete. Nice, nice, nice every one from Spring Home Heating & Cooling at the office to all the guys that came to work. Couldn't ask for anything better. Lennox is lucky to have this business selling it's products. And...no I am not related to any of them! They did an outstanding job getting everything to fit into a small space with a really clean installation. Additionally, I've successfully received all possible rebates from Govt. of Ontario (Save on Energy) and from Lennox. Thanks again Spring Home Heating and Cooling and please pass along my appreciation to the crew.

    Answer from pro:

    Good Afternoon Dhrumesh, It was truly our pleasure, I will be sure to pass this along to the team here at Spring Home. Should you or anyone else you know need anything in the future please do not hesitate to contact us at any time. We hope you have a wonderful weekend!

    Reply created 13 Apr 2018
  • Review from Sharon T
    Rating: 5 out of 5
    Review left on 18 Feb 2018

    Ductless Airsource Heatpump Installation

    We just had our old baseboard heaters replaced yesterday after over a year of searching for the right company to go with. It was hard to find a good reputable company that was experienced in ductless systems without trying to first convince us to get a central system. I contacted several companies through Homestars registered under the GreenON website and Springhome replied the next morning. I received a quick consultation appt with Sam from Springhome a few days after and it was very imformative, even though we needed a 7pm appt on a Friday evening, Sam spent ample time answering all our questions, he never made me feel that my questions were a waste of time. He was thoughtful with options that fit our needs despite it being more work (other companies simply told us it wasn't necessary to avoid extra work and that if we weren't satisfied after the install we had other "options") He went above and beyond to check with HRAI and the rebate authorities to make sure I was 100% satisfied before committing. I really appreciated this. We were not able to be available for a weekday install but Sam was able to find a team to come out to us on the Family Day long weekend for a 2 day install. On the day of install, Sam came personally to oversee and introduce the team to us on his day off. The team that came out to us included Chris (team lead), Peter, Sam and Nezeer. Amazing, amazing team of guys! I cannot speak enough as to how pleased we were with this process. They kept everything as clean as possible and worked through the cold, and Chris explained every process to us making sure we understood why it was done and how to operate it afterwards. You can really tell he cares about his work and wanted to ensure the client is happy and that every design element is in our best interest. This is a long long review but I hope this helps others in choosing their contractor for their next job. As a young professional, I am very picky and scoured the internet for information and reviews. I honestly probably met a good 7-8 contractors over the course of last year and do not regret our final decision at all even though some other contractors offered lower pricing. Ask for Sam and Chris, they will give you top notch service, you will not regret it! Thanks again guys!

    Answer from pro:

    Hello Anothrgirl. Thank you for this very generous review. As every installation of these ductless systems are unique due to the layout of the house and lifestyle of the occupants, a "custom" solution tailored for these factors are always best. At Spring Home, all our comfort advisers are experienced and capable of providing unique solutions for every situation. It was truly my pleasure to be able to assist with your unique installation, and cannot be happier to know that the installation was delivered as promised to your 100% satisfaction. Thanks again for sharing your exceptional experience in working with Spring Home, and providing your honest opinion to help other homeowners make their HVAC hiring decisions easier. All the best! Sam and the Team

    Reply created 23 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    Great Service, Good Quality Work, Promt Customer Service

    Sam answered all my questions and concerns. They were very professional, prompt, and did good quality work. Would highly recommend and thank you to Sam for the great customer service!

    Answer from pro:

    Good Afternoon Junian, Was truly our pleasure as your satisfaction is our success. Should you need any thing in the future please do not hesitate to contact us at any time.

    Reply created 22 Feb 2018
  • Review from Dakota Williams
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    Humidifier issue

    Recently we realized that our Humidifier was not functioning. We notified Spring Home and went through some trouble shooting remotely that did not seem to resolve the issue. Tiger was sent over to perform diagnostics. Tiger asked a couple of quick questions and within a few minutes was able to identify the issue - the thermostat was incorrectly set up at the last maintenance visit. He immediately made the necessary changes to the thermostat settings and reviewed with us the seasonal settings on the thermostat and humidifier. Tiger is very knowledgeable and polite. Thanks to Tiger for taking care of the issue. Alvares Toronto

    Answer from pro:

    Good Afternoon, Thank you for taking the time out to write this review. I passed the nice comments onto Tiger and he said it was his pleasure. We look forward to speaking again when it is time for the next seasonal tune up.

    Reply created 22 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2018

    Air Condtioner Installation and HVAC Maintenance

    Have been using Spring Home Heating & Cooling Systems for the past few years. They have provided me excellent service throughout since my A/C installation and they have been very thorough in their work and explanation of the services performed. I also do the yearly A/C and furnace maintenance for Have been extremely satisfied...keep up the good work.

    Answer from pro:

    Hi SamIAm, It is always a pleasure speaking with you! Thank you for putting your trust into us not only to do the installation but to have us in your home to complete both the fall and spring tune up on your HVAC equipment. We look forward to speaking again in May! Have a wonderful rest of your week!

    Reply created 6 Feb 2018
  • Review from Matt Santiso
    Rating: 5 out of 5
    Review left on 3 Feb 2018

    Tiger was great! Diagnosed and fixed the issue.

    Tiger was fantastic. He helped me troubleshoot over the phone to narrow down the issue to ensure he had the correct parts/equipment before arriving. He was able to come the same day and arrived at 8pm on Saturday to ensure that my family had heat on this cold winter night. (It's -14 C outside) Upon arrival he immediately confirmed the diagnosis and fixed the issue. He was also able to explain exactly the issue to me, document the changes (for future technicians) and suggest action I can take in the event I have any issues with my furnace in the future. He also notified me that if the original owner had registered the American Standard Furnace with the manufacturer, then the parts would be covered under 10 year warranty. Issue was with the Control Board. (Apparently this is a common issue as American standard original control board was 80V ... the recommended replacement is 120V.

    Answer from pro:

    Hi Matt, We are so happy you are nice and warm. I sent these wonderful words off to Tiger and he said it was his pleasure. If you require any assistance in the future, please do not hesitate to contact us at any time. We all hope you are having a wonderful day!

    Reply created 6 Feb 2018
  • Review from Jonathan
    Rating: 5 out of 5
    Review left on 15 Jan 2018

    Furnace Installation

    Needed replacement for an old furnace, the salesman offered me a very good price on a variable speed modulating furnace. The technician installed everything as expected, and a month later there was a follow up inspection to make sure everything was installed properly.

    Answer from pro:

    Good Afternoon Jonathan, thank you for all the kind words, I will be sure to pass them along to the team. We look forward to doing business for many years to come!

    Reply created 22 Jan 2018
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