Spring Home Heating & Cooling Systems Inc

Rating: 5 out of 5

Spring Home Heating & Cooling Systems Inc reviews (1033)

  • Review from Diego Pascual Pastor
    Rating: 5 out of 5
    Review left on 12 May 2022

    Replace boiler and water boiler for a combo boiler

    We changed our former boiler and water heater for a combo boiler and Spring Home team was excellent and responsive for providing quotes, assessing the installation, figuring out challenges and providing solutions, performing the installation and administration process was smooth. They accommodated also some request that were not initially discussed during the initial assessment that goes beyond their regular work. Spring Home places customer satisfaction first and we highly recommend their services to other potential customers. Special thanks to George to accommodate our request and David and Peter for their excellent work during the installation.

    Answer from pro:

    Hi Diego, thank you for your kind review. Glad to hear that you are satisfied and happy with our work. I will extend your feedback to the rest of our team specially to Peter and David who did another job well done. Please do not hesitate to call should you have any questions or need our assistance. All the best!

    Reply created 17 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2022

    Excellent service

    Spring Heating replace an old furnace and installed a new humidifier. Great service, did an excellent job and cleaned up after themselves. Would certainly recommend the company to our neighbours. Thank you for looking after me. .

    Answer from pro:

    Hi Ted, thank you so much for your kind feedback so glad that you are happy and satisfied with our work, looking forward to assist you in many years to come. Thank you in advance for your future recommendations.

    Reply created 13 May 2022
  • Review from Customer of Spring Home Heating & Cooling Systems Inc
    Rating: 5 out of 5
    Review left on 24 Mar 2022

    New furnace and central air conditioner

    Competitive pricing and amazing service from start to finish. Sean and the installer were sympathetic to my fear of anything to do with gas and went overboard to assuage my fear. Sean kept me abreast of when the installation would take place and the installer explained the installation in detail. Both were well-versed in the technical codes for gas installations. I highly recommend Spring Home Heating & Cooling Systems.

    Answer from pro:

    Such a kind review, thank you so much for your trust. Will share this review to the rest of the team specially to Sean and the install crew for another job well done. Please do not hesitate to call at anytime should you need our help and have questions. All the best!

    Reply created 25 Mar 2022
  • Review from Joel Liederman
    Rating: 5 out of 5
    Review left on 9 Feb 2022

    Great work on a challenging repair

    The heat exchanger on my 15+ year old Ruud furnace was leaking water and needed to be replaced. Rodina at Spring Home ran interference with a Ruud distributor, ordered the required part and arranged for Spring Home's technicians to do the replacement work. Amir and his helper were polite, tidy, respectful (as in masked) and efficient workers and managed to do the repair in a reasonable number of hours. I am very satisfied with Spring Home and will call them if I ever need any other HVAC servicing. Highly recommended.

    Answer from pro:

    Hello Joel, Thank you for allowing Spring Home Heating and Cooling Systems Inc. the opportunity to service your HVAC equipment. So glad to hear that you are completely satisfied with our service. Thank you for taking the time to share such a great feedback, this is very essential to us. We continually strive to improve, as your satisfaction is our success. Please do not hesitate to call should you need our assistance in the future. Thank Joel!

    Reply created 10 Feb 2022
  • Review from Domenic
    Rating: 5 out of 5
    Review left on 2 Feb 2022

    Furnace and A/C replacement

    Very impressed with this company starting with Sean, who came to my house immediately when my furnace broke during a cold spell, and also Shirley (the office administrator), who kept me in the loop with everything that was happening with my purchase. Once we agreed on a brand and price (extremely competitive) , he was able to have his company reroute the installers so that they could come over the very next day, which they did. The most impressive part of this installation was the fact that I ordered a 5" filter that was not installed to my satisfaction. All I had to do was make one phone call and it was rectified immediately..... no questions asked and to perfection !! Very difficult to find a company that offers this kind of service. I wish I had found them 2 months prior so that they could have taken care of the Hot Water tank for me.....instead of the other guys I hired. Keep up the great work guys !

    Answer from pro:

    Hi Domenic, thank you for such a kind review, I will make sure to pass this on to the whole team specially to Sean, Shirley and the installation crew for a job well done. Review like this, inspires us all to do better at our trade. Thank you for your trust and the opportunity to assist you with your HVAC system. Please do not hesitate to call if you have any questions.

    Reply created 2 Feb 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Jan 2022

    Good company, one-off communications glitch

    Two older gas furnaces in old house. Had great experiences with this company and reviewed them favourably. Called them this time for a furnace issue that looked like a shot controller for the blower motor. Great service from the office, tech was competent and pleasant, confirmed diagnosis, recommended replace old furnace because original equipment manufacturer's new board was priced at over $600. I wanted to defer replacement for a year or two, and do both units at once. So, I proposed getting a lower cost alternative board from a big specialist company that was explicitly cross-matched and had been used by countless installers in this product line for years. Got the green light from the office. Service manager over-rode in favour of the original manufacturer's board after I purchased the new board. Cancellation of service call was last minute. Apparently some regulatory issues and liability worries. Frustrating, and some lost time and hassles to get this done elsewhere. Hence a lower score for this encounter than others, but I still like the company and would still recommend them despite this irksome miscommunication.

    Answer from pro:

    We are in trade and must follow the CAN/CSA B149 code that states that we must follow the manufacturers' instructions, otherwise, it is a code violation and we will get a warning and ticket from T.S.S.A. I totally understand what you said about White-Rogers' product and the chance of creating a problem is low. However, we have no choice. In the end, we will be the only person who takes responsibility if something happens. I apologized immensely for the miscommunication and for the inconvenience this has caused, we thank you for your understanding. All the best!

    Reply created 10 Feb 2022
  • Review from Lisa C
    Rating: 0 out of 5
    Review left on 14 Jan 2022

    AC Installation Unit temporary uninstall/reinstall

    We had Spring Home install an AC unit in May 2021. At the time, we were happy with the installation and would have recommended them. However, in the summer of 2023 we needed the outside unit temporarily moved to allow for backyard stonework/fencing to be done. Upon reinstall, there was damage done to our new assets. The tech was honest and made note that the office would be in contact. Dealing with the Spring Home office to follow-up and actually rectify the problem was disappointing. By late fall, the damage was still there and they were not responsive. We settled this through our credit card company which agreed that they did not follow through on the terms of their service. 

    Answer from pro:

    Hi Lisa, Thank you for sharing your experience. I will be sure to pass the nice compliment onto the rest of our team here at Spring Home. We look forward to doing business for many years to come.

    Reply created 24 Jan 2022
  • Review from Allan
    Rating: 5 out of 5
    Review left on 8 Jan 2022

    Furnace, central AC and ductless AC

    I've been a client of Spring Home Heating and Cooling since 2013. I contacted them in October 2021 for a quote to replace my old furnace/central AC with high-efficiency units. I also wanted a ductless AC in my home office. It has three west-facing windows and gets really hot during the summer. The salesperson gave helpful suggestions about the equipment that would best suit my needs and their pricing was competitive. A week later, a crew of three arrived as scheduled and installed the furnace and AC units within a day. They used drop cloths to protect my flooring and cleaned up the basement floor when they were done. The next morning, they installed the ductless AC in my office. I am pleased with the pricing, installation and service offered by this company. I highly recommend Spring Home Heating and Cooling.

    Answer from pro:

    Thank you for such a kind review Allan and specially taking the time in posting this for others to see. So happy to know that we continue to gain your trust over the years, for that we are so grateful. Customer like you motivates us all to do better in our trade. Looking forward to be in business to you for many years to come. Please do not hesitate to call at anytime should you need our assistance. Thank you once again for your continued trust. Take care and Be safe!

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2021

    New Viessman Boiler Install

    Spring Home replaced our old boiler with a condensing Viessman boiler. George provided a competitive and very-detailed quote for the work and was a pleasure to work with throughout the process. He was courteous, accessible, and happy to answer all my questions. The two workers that installed my new system were polite, professional and detail-oriented. They didn't rush the job and the pride in the work was evident. I am happy they accommodated my request to layout the piping so that I gained a lot of storage space from my old system. We have been very happy with the installation and with everyone at Spring Home and would recommend them to others.

    Answer from pro:

    Hell Rich, so glad to hear that we have met your expectation and that you were satisfied and happy with the installation. customer's satisfaction is our number one priority. You have made a wise decision to work with George to assist you with your boiler system. Please do not hesitate to call at anytime if you have any questions or need our assistance in the future!

    Reply created 10 Jan 2022
  • Review from Jacques
    Rating: 5 out of 5
    Review left on 23 Jul 2021

    Replace thermostat

    I have been with this company for five years and they never cease to impress me. A few weeks ago my I -comfort ultra smart thermostat stopped working. The potential problem was that it happened just as the warranty from the manufacturer was expiring. Rodina interceded with the company so that I could have a brand new ultra smart thermostat at no cost and she succeeded. The only cost was the temporary thermostat that was placed as an emergency. It doesn’t get any better.

    Answer from pro:

    Thank you so much for your kind review Jacques, much much appreciated. We are so glad that we are able to assist once again and we are looking forward to serve you in many years to come. Stay well and healthy!!!!

    Reply created 12 Aug 2021
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