Trico Homes Inc reviews (837)

Trico Home takes all feedback very seriously. I've looked into your concerns regarding the drainage of your lot. I can confirm your lot was graded as per the developer requirements and a final grade certificate was provided to you. It is the builders responsibility to grade every home based on the developer requirements and we cannot deviate from that. If a homeowner is not happy with the grades, we do advise them to speak with the developer. It is my understanding the developer did inspect your lot and confirmed the grades were correct. If settlement occurs, it's not uncommon for water to pool. When grass is installed it will help with the flow of water. In speaking with Service & Warranty the fence panels that are neighboring your home have been removed. We spoke to the developer, and site supervisor and neither of them removed. We asked if they asked a trade contractor remove and they did not. When the service department contacted you it was not there intention to accuse you but to explain the situation and inquiry if they were removed by yourself and when they would be reinstalled. We apologize for upsetting you. If you know what trade contractor removed the fence we would love to speak with you about this. Thank you for your patience. Nicole Walker, Customer Relations Manager

Thank you Ayo for taking the time to write a Homestars review. Kristy is a wonderful sales person and everything you wrote sums up her commitment to customer service. Sarah in the design studio has been with Trico for over 13 years and has helped our customer create some beautiful designs. Tim in the field is so personable and works very hard to build the home of your dreams. We are so happy to hear it's all you hoped for. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

Thank you for taking the time to write a Homestars review. George and Michael will be happy to read your review. I'm happy to hear that the glitches were handled promptly. We hope you enjoy your home for many years to come. Thank you for recommending Trico Homes. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

Thank you Nishrin for taking the time to write a Homestars review. We are so pleased to hear you were happy with the staff. I will take your feedback about the late changes cut off date and share with the team. Thank you for purchasing a Trico Home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

Trico Homes takes all feedback seriously. I spoke to the warranty department and reviewed your file. Your file shows that the flooring company did repair a squeak in the floor in July of 2019. We contacted the flooring company to confirm this work was completed. Regarding the shaking island, the Trico Service Technician has advised the deflection that he observed was within the industry standards and as per the government warranty standards some deflection can be expected. We apologize for an miscommunication you many have regarding these matters. Nicole Walker, Customer Relations Manager

Thank you for taking the time to write a Homestars review. Justin is a great sales manager. He really cares about his customers and wants to ensure he is providing exceptional customer service. I'm sure you home is very beautiful and all the team thanks you for your nice comments about them. Please do not hesitate to contact any one of us or the warranty department if you have questions or concerns regarding your home. Nicole Walker, Customer Relations Manager

Thank you for taking the time to write a Homestars review and purchasing a Trico Home. Our walk through team wants to ensure the turnover is informative and fun. They keep your best interests at the forefront of the appointment and it's important that you are very happy when we hand the keys to you. The walk through representative will be pleased to read your review. If you have questions or concern regarding your home, please do not hesitate to contact the warranty department. Nicole Walker, Customer Relations Manager

Thank you Bill for taking the time to write a Homestars review. When purchasing a new home there are so many communities and builders to chose from. Trico strives to stand out and we recognize that your first visit to our showhome should be one that captures your attention! Our design team has done an amazing job of designing the homes and decorating each and every room with style and exquisite taste. When you decide to purchase with Trico we then move you through the process with a lot of care and attention. Thank you for sharing your story and congratulations on 52 years of marriage! Please do not hesitate to contact the warranty department if you have questions or concerns regarding your home. Nicole Walker, Customer Relations Manager

Thank you for taking the time to write a Homestars review. Trico strives to build high quality homes and we are very happy that you chose us to build your second home! Thank you for the comment "KEEP UP THE GOOD WORK"!! That means a lot to Trico! If you have questions or concerns, please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

Thank you Aman for taking the time to write a Homestars review. It's good to hear we met your needs and that any questions or concerns during the build were addressed in a timely manner. We want to continue answering any questions you many have, so please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager