Excellent show home staffs. I bought the home with Trico was also read the review online, but the experience wasn’t what I expected.
1-The possession day was an unpleasant one.
I found a few things need to be fixed and told the service man that this house will be leased to someone in 30 days,
He told me “we have a schedule to come and we don’t build the for you to lease”. To me the home is under warranty, regardless of moving in or lease it out, it’s their responsibility to get it done right.
2-main floor bathroom door couldn’t lock properly and they told me that I didn’t close the door right, it need to be pulled toward me before the door can lock. They built a sliding door and it has no handle from the inside, how can I pull the door. The door lock should be simple enough
that anyone should be able to lock it without training.
3-the vinyl deck was bubbling, they told me it will go away a few months. I wait over a year and had to complain again and finally the contractor called and told me they will take a look. Up until now, I still didn’t hear anyone call back to give me the answer.
4-We spent over $600000 for a new home and have no house number put on. It’s a cost of $15 and it’s not a big deal that I have to buy it, but it's not convenient that I have to find ladders, tool and measuring tape to centre. I’m hoping that I buy a new house and the general thing should be no headache.
5-hazardous materials was left outside when the job was done like 2x4 with nails pointing upward and sharp metal.
6-walked up stairs and nails poking my toes. The contractor told me it’s the sad truth that I have to deal with it! It’s a cheap carpet, he can pound it down a little, but won’t totally go away. To me, it’s a $600000 home and it’s not really that cheap to me and if so, everything should be built to work without the nails poking my toes.
7-drywalls and painting were rated poor to me. So many areas have on the drywalls have uneven surfaces and some looked like dents, large and small and they just painted over it. Trico said it’s from moving in, but I hadn’t started moving in yet. The house was still empty at the time.
In general, I’m not really upset, but hope they will find better contractors and talk to their clients with better attitude. The good reviews can be wrong because I bought the home base on reviews!
