Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2019

    New Home

    Choosing Trico to build our first new home was a great decision, sales team in Belmont were supporting, caring, friendly and always making sure that our concerns, questions and more were resolved fast and in the right way. Having the opportunity to see weekly updates of the construction gave us the confidence that everything was going in the right way and also catch up some small issues before they become big, making the orientation and possession process smother. The design and construction team were and have been awesome too, they really translated what we wanted in our new home. We want to take the opportunity to give special thanks to our designer for helping us to choose and combine everything so beautifully. Thanks to everybody involved in building our blessing new home. Keep up the good work !!! Camilo and Sandra

    Answer from pro:

    Thank you Camilo for taking the time to write a Homestars review. Belmont is a beautiful community. Shawna & Matthew really care about their customers and want to deliver exceptional customer service. The weekly updates are so important and they are mean't to keep you informed. Our construction staff are committed to quality and keep a very close eye on your home as it is being constructed. I will be sure to pass this post along to the designer in our Accent Design studio! Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from Jena Shank
    Rating: 5 out of 5
    Review left on 20 Jun 2019

    New House in Legacy Calgary

    We bought our first house from Trico 8 months ago. They have gone above and beyond to make sure we are satisfied with everything in our new home. Everyone we worked with takes pride in their work and the quality of our home. We encountered a couple minor problems in the first few months, and the service department was quick to reply and get everything resolved.

    Answer from pro:

    Thank you Jena for taking the time to write a Homestars review and noting that we went above and beyond to make sure you were satisfied. This is so nice to hear and the staff will be pleased to read your comments. The service department is available to answer any questions or concerns you may have, so please do not hesitate to contact us at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from Paul Dario
    Rating: 5 out of 5
    Review left on 19 Jun 2019

    Excellent Service

    Choosing Trico to build our dream home was the right decision, the team at Belmont cosistently guided us along the way. They made sure the experience was unforgettable. Thank you all we love our new home.

    Answer from pro:

    Thank you Paul for taking the time to write a Homestars review. We are so pleased to hear that you made the right choice and we built your dream home! Belmont is a beautiful community and we are confident you will love the area. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from Mountain Word
    Rating: 5 out of 5
    Review left on 11 Jun 2019

    New house in Calgary South

    I built a new house from Trico Homes and took possession in last May. I waited a year before writing this review to make sure their service quality keep the same high level. Yes, it proved they are good at their doing and care about customers like me. I had very good experience with their team since day one. Area Sales Manager Clint helped us customized the house to fit our requirement. Theresa from Trico Homes service team always response quickly and solves any issue I have. My family is happy about the house quality and service Trico Homes provided. Trico Homes has a good team and I highly recommend their service.

    Answer from pro:

    Thank you for taking the time to write a Homestars review. It's great to hear that that after one year you had a very good experience with our team. From sales to warranty we all are dedicated to providing exceptional customer service. Thank you for purchasing a Trico home and recommending us to your friends and family. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from Trevor Cano
    Rating: 5 out of 5
    Review left on 10 Jun 2019

    Viridian

    Loving my new condo. Place is beautiful and my guests are always very impressed. Sound proofing between my neighbours is excellent, I never hear any noise. The appliances are all super awesome as well. Happy I made this purchase

    Answer from pro:

    Thank you Trevor for taking the time to write a Homestars review. We are so pleased to hear you are loving your condo. The community and building is beautiful. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jun 2019

    Legacy common new purchase

    Very happy with the purchase of my new townhouse, lots of construction still in process...a bit slow in finishing up the cement around my building, still no grass....staff very friendly and helpful. Adam was very accommodating with all the request I made on the purchase as I was having issues with the sale of my home. Amended July 11/19 Very disappointed with the lack of concern by management to ensure that projects started are completed..have sent in inquiries about landscaping and cement and was told it is weather permitting..Cement work seems to finished, but the Landscaping is another question..it has been started but not finished, and the weather has been favourable ,so not sure what is going on..also there are lakes of standing water which are an excellent breeding ground for mosquitoes..I guess once they get your money they do not care what happens in the community ...

    Answer from pro:

    Thank you Eileen for taking the time to write a Homestars review. We are working hard to complete the exterior work in a timely manner. Unfortunately the rain slows us down. Thank you for your patience. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from Ashley Regier
    Rating: 0 out of 5
    Review left on 9 Jun 2019

    Legacy

    DO NOT buy a Trico home! Since day one I have had the kitchen cabinets not shutting and has come back 4 times to try and fixed and still not. Issue after issue in the home. The landscapers that got hired had not a clue whey they were doing and no supervisors on site. Was never filled properly to begin with and got all the end pieces. Was over watered and full of bugs and really stinks!! My dog broke out in a weird rash. Head office doesn’t even have the commonly courtesy to respond to any emails and do not care. Very poor business practice and all head office staff should go back to customer services school. First moved in had to have someone over 3 times regarding the furnance, lights flickering, and cement over the garage door and back door which Trico is NOT getting out of not getting it off. Keeo getting blocked and out of my driveway severel days and was late for work because if it. No supervisors are never on site. We’re nails absolutely everywhere. False information how much the taxes would be per year and is double what I got told.

    Answer from pro:

    Thank you for taking the time to write a Homestars review. Adam will be very pleased to read your review. His dedication to customer service is outstanding. The staff at Trico love dogs and many of us have a one! Legacy is a beautiful community with many pathways to walk your dog. Thank you for purchasing a Trico Home. Please do not hesitate to contact our warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
  • Review from Jonathan Huntley
    Rating: 5 out of 5
    Review left on 8 Jun 2019

    New Home

    We bought our first house about four months ago which was one of Trico’s spec homes. The layout and finishes were exactly what we were looking for or even better. Since it was spec home, the process was quite simple. However, the customer service was great from the possession date until now. The walkthrough was thorough and fixes were done immediately which was convenient. Maurice also came back after 2 months upon request as we had ventilation questions and was able to answer them and more. We had a couple of minor issues after taking possession but after calling the warranty line, service calls were placed immediately and fixes completed shortly after. So far we’ve had a great experience with Trico Homes and would definitely recommend to family and friends.

    Answer from pro:

    Thank you Jonathan for taking the time to write a Homestars review. Purchasing a completed spec home does make the process much more simple. From the time you take possession until the end of warranty our team will ensure that any concerns you have are looked into and addressed. Thank you for purchasing a Trico Home. Please do not hesitate to contact us at anytime.

    Reply created 28 Jun 2019
  • Review from Kristin
    Rating: 0 out of 5
    Review left on 8 Jun 2019

    Another year, more issues...

    Another year gone by and more issues found with this house. Carpet bubbling everywhere on our upper level and so we are stretching it back only to find that the craftsmanship you boast about has left us with a carpet that should have one seam but is actually 3 due to the fact that it appears to have been cut short so there are 2 pieces of filler scabbed on to each side. Hope your new homes going up in Okotoks have a better standard than what we have here. Our opinion of this purchase remains the same as it did when we built and we still would not recommend you.

    Answer from pro:

    Trico Homes takes this type of feedback very seriously. I would like to speak with you regarding the carpet and your concerns. Please feel free to contact me at 403-287-9300. Nicole Walker, Customer Relations Manager

    Reply created 11 Jun 2019
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 7 Jun 2019

    project

    i really like concord home . there is three big washrooms. they provide all services on time. we like master bedroom.everything is perfect . kitchen is very beautiful and huge pentry

    Answer from pro:

    Thank you for taking the time to write a Homestars review! We are happy to hear that you really like the Concord model. Please do not hesitate to contact our warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Jun 2019
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