Trico Homes Inc reviews (837)

Review from Daniel Vincent
Rating: 5 out of 5
Review left on 18 Mar 2019
Great home buying experience!
My wife and I were thoroughly impressed and continue to be impressed with the product and service we received from Trico Homes particularly with the team that we have worked with. From day 1 when we walked into the show home to view the floor plans we knew we were in good hands with Shawna Christensen and Matthew Bultz. Shawna was amazing at keeping us informed of developments during the sales process and has been an absolutely pleasure to work with through the entire home buying experience. Matthew has also been great as he was sending us weekly construction updates during the build process and my wife and I found them to be exciting and full of useful information. We really looked forward to every weekly update and now that the house is done and we've moved in we miss the fun and exciting updates that Matthew provided. Shawna and Matthew really takes pride in their work and you can see the passion for great customer service come through every communication and touch point we have had together. Even though we have been in our new place for a few months now we still see the sales team regularly and it's always a pleasure to catch up. During the build process we were also lucky enough to work with Gary Sluiter our Site Supervisor who worked hard to keep us informed and gave us a number of opportunities to do site inspections with him during all phases of the build. During our site visits Gary provided us with great insight into next steps and answered all of our questions along the way. He is the best! Another area where Trico really stood out for us was the design process and the floor plans. For the design we were able to visit the design studio a couple of times (once for a preview to get to know the options and once to select our final choices) which allowed us to work with the designers to find the perfect finishes for our place. The designer worked to stay within our limited budget and gave us the opportunity to see a lot of different selections together. We are very pleased with the final result. As for the floor plan, that's one of the reasons we chose Trico as a builder. We chose the incredible Winston Zero floor plan as it's quite spacious and with the vaulted bonus room ceiling it's perfect for our needs. My wife and I highly recommend Trico Homes and the team for your next home building experience.
Answer from pro:
Thank you Daniel for taking the time to write this wonderful review! I spoke to Shawna this morning and she was so happy to read your post. Our weekly updates are so important and help keep you informed along the way. Shawna and Matthew make a great team, taking pride in their work and commitment to customer service. Our construction site supervisor, Gary Sluiter has been with Trico Homes for many years! Also, our design studio team is amazing and they really work hard to provide our customers with beautiful and affordable options. I'm sure your home is beautiful and you will enjoy it for many years to come. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 25 Mar 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Mar 2019
Great experience
Excellent experience working with Trico. Very responsive team and high quality work throughout the entire house. Would definitely recommend to family and friends. One note would be to stay close to the details of your home / follow-up as required, as Trico has many on the go, just to ensure all things special and unique to your home land where you want them to on possession day. Great experience overall from our end.
Answer from pro:
Thank you Kristen for taking the time to write a Homestars review and recommending Trico Homes to your friends and family. We love that customers want to provide feedback during the construction of their home and always encourage them to stop by, stay in touch and visit their home with one of our sales staff. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 25 Mar 2019
Review from Shaune Leung
Rating: 5 out of 5
Review left on 15 Mar 2019
Condo by trico
Best bang for the buck. Quality is there at an affordable price. Best floor plans in this price range, which is what sold me on the place. If you’re looking in the NW area, would definitely take a glance at some of their projects.
Answer from pro:
Thank you for taking the time to write a Homestars review. Trico Homes offers a wide variety of floor plans, and we are thrilled to hear that you got the best bang for your buck! Quality is top notch and we only work with the best trade contractors in the city. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 25 Mar 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Mar 2019
Very Satisfied With Our 2100 Square Foot New Home in Cranston's Riverstone
We are very satisfied with our newly built Trico Home in Cranston's Riverstone community and with our experience with Trico Homes Inc.! Trico's staff, in particular the salesperson we worked with, Carmen De Luca, made us feel very comfortable and walked us through the new home purchase process. We asked many questions and customized and upgraded our home extensively, and Carmen left us feeling confident that we had considered every option, that nothing had been overlooked, and that everything we had discussed would happen accurately. This is a significant feat, given the complexity and number of decisions and options within a new home. Carmen continued to act as our main point of contact during the build of our house, answering questions, making a few last minute changes, and keeping us updated frequently. We attribute much of the joy and ease of the process to working directly with Carmen. We are also exceptionally pleased with the build quality and workmanship within our home. Family and friends, who have more extensive renovation and home purchase experience than we do, frequently commend the finish quality, and the high attention to detail (things such as the quality of painting, precision of installation of hardware, and hanging of doors are frequently mentioned). The trades we met when going through our home while it was being built were all exceptionally respectful, complimentary, and excited to show us what they were working on. Trico's after sales team were very helpful as well in giving us practical advice on how to manage our first home, and have worked with us to rectify the few items that naturally arise as we moved and began to use our new home. Of course, with a project and transaction as large as a new home, there are always going to be small pieces which can be improved upon. One piece that became apparent early on was that we were advised our house would be ready approximately 2 months prior to the estimated date of possession we were given at time of sale. This was primarily due to Trico "processing our paperwork" quickly - the actual build time from the initial dig, to final walkthrough was accurate. While we accept that deviations in possession may happen, this one seemed a bit excessive, and much more in Trico's control then other factors we might expect would deviate possession times. Fortunately, we were able to adjust our plans accordingly but did have to negotiate the removal of two months from our lease. The only other note we would offer in terms of constructive criticism revolves around some of Trico's external appointments (particularly for central vacuum, and for window coverings) which we found were not as well organized or as well integrated with the rest of Trico's building process as we would have expected. We had to seek out both of these organizations ourselves (while everyone else called us to set things up) and neither completed work prior to possession. Similarly, the appliance vendor did not have several of our choices "in stock" at time of possession and we had to wait a few weeks for replacements to come in. While we view this as a small issue, it does speak to a lack of organization on the vendor's part, since they had our choices and knew our possession date months in advance. These two points are not significant in our minds when we reflect upon our entire experience, however we hope it provides some suggestions for enhancing the process. We are very happy with our beautiful new home, and with our experience with Trico Homes Inc. Everyone we worked with made us feel like valued customers, and went the extra mile to provide excellent customer service and a superior product. We would not hesitate to choose Trico again should we decide to build a new home in the future.
Answer from pro:
Thank you Michael & Rachelle for taking the time to write a detailed review. We are so pleased to hear that you are very satisfied with your Trico Home. Carmen is amazing and time and time again we hear this feedback about her. Her commitment to each and every customer is outstanding. The quality and workmanship of the home is exceptional and we can attribute that to working with trade contractors who have been in the industry for many years and have the best reputation in the city. I appreciate your feedback regarding possession timing, the central vacuum, window coverings and the appliance supplier. I will look into this further and speak with our team and contractors to address the concerns you listed above. Thank you for purchasing a Trico Home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 4 Mar 2019
Review from Marcus K
Rating: 5 out of 5
Review left on 26 Feb 2019
Excellence: From Start to Finish
This is the first new build for my wife and I, and I have to say that our experience with Trico Homes is nothing short of excellent! In particular, Ken Lydiatt (Area Sales Manager) provided stellar guidance for us at each stage of the process and still keeps us in the loop even though he has been reassigned to a different community! I think it would be safe to say that, had it not been for Ken, my wife and I would not have chosen Trico as our builder in Heritage Heights. The Trico team (Sarah - Design Centre, Ryan & Tim - On-site Gurus, Andrew, Kim & Natalia - Showhome) have all provided thoughtful and helpful touches to our home building experience along the way. From accommodating last minute visit requests to the construction site, providing wonderful weekly progress updates (with photos) to explaining the thought process behind certain construction elements, the entire team did a wonderful job including us on this journey. Even as we enter the final stages towards taking possession of our home, Ryan and Tim addressed all of our comments regarding the final finishing touches - not once dismissing any of our concerns (thanks guys!) Dealing with a team of true professionals really made this entire home building process so much more enjoyable - thanks so much Team Trico!
Answer from pro:
Thank you Marcus for writing this wonderful review! To hear that you had an excellent experience with Trico Homes from start to finish is so rewarding. Each and every staff member is dedicated to providing this type of service to all our customers. We understand that building a home takes a lot of work and dedication from you and your family. Thank you for purchasing a Trico Home. We want to continue providing you with excellent service throughout your warranty period. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 27 Feb 2019
Review from Customer of Trico Homes Inc
Rating: 5 out of 5
Review left on 19 Feb 2019
Trico sold us a house, but built us a HOME!
We love our Trico home in Riverstone. From start to finish the process was on budget, on schedule, organized and well communicated. Dealing with the Show home associates Sharon (initially) and Carmen (for the duration) was enjoyable. They were professional, knowledgable and efficient - always had our confidence throughout the process of building our home. Our questions and inquiries (maybe a million of them!) were always handled with care and diligence. The final possession date was bang on the timeline. We were thoroughly impressed with the walk through and touch ups completed prior to move in and appreciate the schedules provided for future followup. We love our Trico home and would recommend them to anyone looking for a quality new build!
Answer from pro:
Thank you for taking the time to write a Homestars review! Riverstone is absolutely beautiful. As you come down the hill and into the river valley the views are spectacular. It's great to hear that from the start of your home building journey, Sharon and Carmen were enjoyable, professional, knowledgeable and efficient. In addition, the construction team works very diligently to meet all timelines and ensure the walkthrough and all touch ups are completed prior to moving into your home. Thank you for recommending Trico Homes and please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 25 Mar 2019
Review from Ghazaleh Safarzadeh
Rating: 5 out of 5
Review left on 11 Feb 2019
Shout out to Sharon!
Just wanted to write a quick thank you note to Trico team. They were knowledgeable, responsive and super helpful! Thank you for making this a great experience for our family. We absolutely love our new home!
Answer from pro:
Thank you for your shout out to Sharon! She was so happy to read your review and we are all so thrilled to hear that you absolutely love your new home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 25 Mar 2019
Review from RIdelz
Rating: 5 out of 5
Review left on 8 Feb 2019
Top-Notch from Start to Finish
We had been looking at new homes, in a variety of communities, for over 12 months when one day on a whim we decided to check out the community of Crestmont. We had a sense of what we did, and did not, want and need in a new home and when we walked into the showhome we knew we had found what we were looking for as it checked all our boxes...and then some. From our initial conversation with the Area Sales Manager, through the Design Centre experience, the site visits with the Site Supervisor, and the Possession appointments, we have been extremely satisfied. Every single person we have encountered during this process has been top-notch. The weekly construction updates, and accompanying photos, kept us feeling in-the-loop throughout the process. We looked forward to receiving them each and every week to watch the progress unfold. On possession day our new home looked even better than we dreamed it would. We are now happily living in our dream home. Thank you Trico!!! We have already recommended Trico to friends who are looking for a new home, and will continue to do so. We absolutely could not be more pleased with our experience.
Answer from pro:
Thank for taking the time to write a Homestars Review. Crestmont is a beautiful community and has become very popular and desirable. We are so happy to hear that you feel our staff is top-notch! The weekly construction updates help keep our customers informed thorough the building process. Striving for a complete and beautiful home on possession day is our goal. Thank you for purchasing a Trico Home and recommending us to your friends and family. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager
Reply created 15 Feb 2019
Review from Stephen
Rating: 1 out of 5
Review left on 6 Feb 2019
Trico delivered the home we were looking for
Unfortunately I have to edit my review as what others have said is clearly the case. Our house had incredibly poor grade levelling. Our neighbours on both side have level ground while we have 3 foot hole that was never level to begin with. There is the grade line marked on the back of the house on where the ground should be, and it was never at that level, yet magically received a passing grade certificate. This was mentioned to them prior to possession, on possession, and after possession and there response is "well it passed the certificate". So now I have water 1 inch away from my window-well because they couldn't be bothered to dump $50 worth of dirt to actually level the backyard even though they are building houses all around me. I guess future business/recommendation isn't worth a pile of dirt!
Answer from pro:
Thank you for taking the time to write an on line review. We take all feedback very seriously and I am looking into the concerns you listed above. We sincerely apology for the time it has taken to address your concerns. I will be speaking with the staff to ensure this does not happen in the future. Your warranty coordinator is available at all times and will be in touch with you. In the meantime, feel free to contact me if you would like to discuss further. Nicole Walker, Customer Relations Manager
Reply created 15 Feb 2019
Review from Customer of Trico Homes Inc
Rating: 3 out of 5
Review left on 5 Feb 2019
Great house, very poor after purchase support
The house is beautiful and very well done with great craftsmanship but there is terrible support after purchase. We had a great experience with the initial sale, great service and support during design selection, and even great communication during construction. But any support we required right after purchase was negligible and took forever. I did feel that they didn't care one bit after our cheque was cashed.
Answer from pro:
Thank you for your feedback. Trico Homes takes all feedback very seriously. I would like to speak with you regarding your experience after purchase. My contact information is 403-287-9300. Thank you I look forward to hearing from you. Nicole Walker, Customer Relations Manager
Reply created 7 Feb 2019