We built our first home with Trico in Cranston. At the time, we were moving from the east coast and we're looking for a builder that would do a custom build with all communication on the phone/online. Trico was the only builder in Cranston/Auburn Bay/Mahonagy that did not tell us to "just get a speck home" or "we don't operate that way". We dealt with Sharon (now in Legacy), her and her team were amazing at keeping communication and going above and beyond at making it a smooth process, especially while we were far away. We received weekly updates and photos of the progress right up until move in which we appreciated so much!
During the design process, we came to Calgary and met with Louise who was not supposed to be our designer, but took our project under our wing and made our design dreams come to reality! She kept our budget in mind and showed us many things that would make the space look high end and to our taste but in budget. She was honest about what would be worth spending during the build, and what we could easily upgrade later. We even made changes once we were away and we communicated through email to make our design exactly what we wanted. We are so thankful that we ended up with Louise!
Since moving in, we have been having the service techs come in to fix areas and they have all been great! We mainly dealt with Bill and Theresa who were prompt with answering our emails and questions. We had some unforseen issues with different areas of the house, and the service techs were very quick at fixing them and helping us. During our 100, 250 and 1 year walk throughs, Bill was very honest about things that needed fixing, even things we didn't realize weren't perfect, he had them fixed which we appreciated as first time home buyers! We are very happy with our service and quality of our Trico home!