Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2014

    Knocking pipes

    Water Works Pluming and Drains are great. Fast, efficient, knowledgeable, honest and nice too! In less than half and hour the pipes were knocking no more.We also appreciate security measures.

    Answer from pro:

    Hi Gus, thanks for the excellent review and your business. I am glad we were able to solve your problem in short order. We look forward to working for you anytime in the future. Thanks from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2014

    Sump pump

    Michael, Larry and Victor were great to work with. After 3 months and 5 other plumbers who said they couldn't help my husband and I with our washing machine drainage problem , Michael and his team were the only ones willing and able to help us get our flooded crawl space and lack of plumbing issues solved. They were efficient, professional and worked hard to get our job done properly. Natasha was always a pleasure to speak to and was very thorough at explaining the processes before they started. Thank you !

    Answer from pro:

    Hi Sara, thank you for the great review. It was a pleasure working with you and you guys were so patient with us because you took the time to understand the great challenges we were facing. I am glad we were able to resolve your problem and thank you very much for your kind review. We look forward to meeting any of your plumbing and drain needs in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2014

    Install Faucet

    This is just a brief message to say much how I appreciated the plumbing service I received today in response to a request I made yesterday to your office. The service call, from Larry V., was on time, courteous, and extremely effective. The work done solved a long-standing issue. Larry's quiet efficiency was impressive. I will certainly be in touch whenever we have other problems, and will not hesitate to recommend the company. Natasha's helpful and clear assistance at the office end was also much appreciated. Many Thanks!

    Answer from pro:

    Dear Roy, we would also like to extend our appreciation for you taking your time to write this great review. We really appreciate your business. You can always count on us if you ever need us . Any referrals you make on our behalf are the highest compliment you could give us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2014

    Bathroom drain clog

    Our bathroom drain was clogged and we weren't able to get it going on our own. My husband called WaterWorks based on its ratings on HomeStars and we couldn't be more impressed with the service. We called Friday afternoon and they said they'd have someone out the next day between 12-4pm. The following morning we received an email from them with a photo of the plumber who would be coming to our home. That is an excellent feature! Larry arrived more than promptly, just before noon. He was done in less than an hour and fixed the problem for the price quoted (which, under the circumstances we figured to be fairly reasonable). He was friendly, courteous (the shoe booties they bring is another nice touch!), knowledgeable and liked our dog :-) I hope we don't need to call a plumber again for a long time, but we would certainly not hesitate to call WaterWorks should the need arise. Excellent service.

    Answer from pro:

    Hi Amy, thank you for the awesome review. We really appreciate your business and the opportunity to help you. . It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from Elisabeth
    Rating: 5 out of 5
    Review left on 14 Feb 2014

    Plumbing

    Great service from start to finish from Natasha and Larry V. Natasha was very responsive, organized and professional in getting someone out for my repair. It's great that the office calls to let you know when the plumber is on the way, and sends a photo so you know who to expect. Larry arrived on time, gave me a clear quote, adjusted where necessary and got the job done well and quickly. The follow-up call from Natasha was a nice extra touch. These people really care about their work and I would recommend them without hesitation. (PS: the WaterWorks has been and gone, job well done, within 24 hours, before either of the other two plumbers I called have even responded.)

    Answer from pro:

    Hi Elizabeth, thank you for the great review. It was a pleasure working for you and glad that you were satisfied with the service. Our priority is making sure you have the best experience with anyone you have ever dealt with. We are a phone call away should you need us in the future. Thank you from the Waterworks Plumbing and Drains team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2014

    Plumbing Diagnosis & Shut-Off Value replacement

    I called WaterWorks Plumbing and Drains and they were courteous, They answered the call, provided the diagnosis fee which is part of the total cost if you proceed with the service. Come closer to the appointment date, I received an e-mail of the plumber coming by with a picture. Tony was our plumber and was professional and courteous, even asking if we were available earlier, if I wished. He diagnosed the issue and proceed to fix the shut-off value which controlled both the hot&cold water. He unfortunately had to cut into the drywall to eventually fix the problem and did. I waited till now to see if there were any post-repair issues and so far nothing. Immediately after the service was completed, Rose called to follow-up to see how the service was and if I was satisfied which I was. Thanks Tony and Rose

    Answer from pro:

    Hi Sparks126, thank you for the great review. We are happy to help in anyway we can. We like to keep our customer informed and give the best recommendation we can. . It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from us all at Waterworks Plumbing and Drains Inc.

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Feb 2014

    Tap Replacement for Jacuzzi Bathtub

    I called WaterWorks to request an in-house visit and quote to repair/replace the tap in a corner jacuzzi tub. The cold water tap was no longer working. The person I spoke to on the phone was very helpful and courteous and was upfront about the $59.95 for the inspection and quote which I accepted. I was told by the technician based on his pricing chart that the tap would need to be replaced at $600 (not including new hardware). He explained that the tap below the tub would most likely need to be cut to be able to remove the existing tap (which he was eventually correct and I attribute to his expertise). However, I was shocked at the price to replace this tap. I sourced another contractor to do the work for me which required only an hour from start to finish at a fraction of the price. He was able to easily cut the pipe for the existing tap and replace it with the new one I purchased. I was extremely satisfied with the work. Based on WaterWorks quote that is $600/hour, provided they would take the same time as the contractor I selected. Even if it took them longer I still find this excessive. I can't comment on their work because I didn't end up selecting them but I will comment on their pricing. I understand there are costs other then labour associated with this kind of work however I found their pricing very high and was glad that I sourced another contractor. I would recommend to other potential consumers to shop around and obtain competitive pricing and not rely solely on WaterWorks. And at $60 for an in-house visit and quote I would be reluctant to call them again because based on my first experience of their pricing, I would most likely not choose them and that would be $60 wasted. They may do good work based on other customers reviews and you can get what you pay for at times, however, be aware there other alternatives to get quality service at competitive pricing. UPDATE: Waterworks called after I posted this review and reimbursed me for the $59.95 in-house quote fee since I was dissatisfied with my experience. I appreciate their follow up attention to their customers. Thank you.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Feb 2014

    Re setting toilet

    Tony came and re set the toilet in the basement. He did a good job of giving us the details of the job and the possible outcomes. It was a little pricy but the job is done, we were contacted by phone and email before Tony came and after he left. We are confident that this is a company that will respond if there are any issues with the work done. Tony was pleasant and knowledgable and we would contact waterworks for future plumbing work.

    Answer from pro:

    Hi Mary Lou, thank you for the great review. We are always happy to help in anyway we can. You know you can rely on us should you need us in the future. Thanks from us all at Waterworks Plumbing and Drains Inc.

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 8 Feb 2014

    Fixing Clogged toilet.

    Update: Further to this review, Natasha from Water Works contacted me (She had earlier tried to reach me to know about my experience, but I was busy then) and offered to send the Service manager to check it out and also refunded the charges. However, I had to decline the rework offer as I'll have to make arrangements at my work to accommodate another visit from water works. But I do believe that the service manager would have resolved the issue for sure as they have been in the business for long and have top reviews in homestars from happy clients. Personally, I agree very much that they have good customer relationship policy and they were genuinely interested in finding a resolution for the issue which leaves me satisfied with the end result. || The good part: Scheduling was fast, support staff was responsive and the plumber turned up at my door on time. The one star is for this. The bad part: My problem was that I had to use a plunger each time to drain the bowl if there was any thing more than water in it (just water would drain without issues). The plumber from water works checked it out and gave me quote for pulling out the bowl and fixing the issue. I agreed, he pulled out the bowl, removed a kid's toothbrush stuck inside the bowl, put it back, flushed twice and said the issue is fixed. But the moment I put some toilet paper, it wouldn't drain and I had to use the plunger. But, he wouldn't accept that the issue isn't fixed. It took no less than 15 more flushes and two full costco toilet rolls before he accepted that issue is unresolved. Pulled out the bowl again, tested the bowl draining on the bath tub and now it was the calcium deposit inside the bowl duct that was the problem. I thought he would have come with the tools to fix it if it was indeed deposits - an auger perhaps! but to my surprise he said could have tried to use an auger but didn't bring one. I gave the one that I had at home. He used it, put the bowl back and said it's resolved only to be proved wrong again. Now, the issue, according to him, can be resolved with a new toilet and gave me the best quote of additional $850. But I didn't want to flush more money down the toilet and so paid him his initial quote and called it a day. So now I'm at the exact same spot as I was before but lighter by $580. And I have no clue what part of the toilet system is wrong!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2014

    Plumbing Fixture Installations

    We replaced two toilets in our office washrooms. Waterworks was a pleasure to deal with - they scheduled the work quickly, showed up on time (during a snow storm), and did the work with minimal interruption and admirable consideration for our workplace. I highly recommend them.

    Answer from pro:

    Hi Bernie,thank you for taking the time to write a review for us, we appreciate it. You can rest assured that you will get exceptional customer service from us each and every time you need us. Thank you from us all at Waterworks Plumbing and Drains Inc.

    Reply created 29 Apr 2014
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