Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2014

    Toilet repair

    I had a problem with my powder room toilet that wasn't urgent, But needed attention. I was at home today with my sick daughter so I thought I would organize for someone to come look at it in a couple weeks. Waterworks Plumbing put me on a list for service today and voila...problem solved. Michael was awesome. He gave me a range of options to fix the problem, provided me with a very clear price and once we talked through what the best option was he got right to work and fixed it! Can't thank Michael and Waterworks for their very professional service.

    Answer from pro:

    Hi Christine, thank you for the awesome review, we really appreciate you taking your time to share your experience on Homestars. I am glad it worked out well and things didn't get complicate as it sometimes can. Don't forget us in the future if you ever need us. Any referral to family and friends on your behalf is a great compliment. Thank you from all of us at Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2014

    Water Stain on Kitchen Ceiling

    It’s very rare to receive the level of customer service Water Works provides from a plumbing company. From the moment we first contacted Water Works for service their CSR Natasha kept in contact with us before, during, and the service. Michael arrived to check our home for a water leak. He was very courteous and polite throughout the whole visit. Our leak ended being a false alarm, just water from an overflowed toilet. However Michael spent time providing us with tips to seal our baseboards to avoid future leaks and other misc. tips. Truly exceptional service. Their contact information will be a permanent magnet on our fridge!

    Answer from pro:

    Hi Jason, thank you for the awesome review. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to spending a long time on your fridge, haha. Your house is in great shape and probably wouldn't have any problem. Please feel free to refer us and recommend us to your family, friends and neighbors. Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from Kari Pope
    Rating: 5 out of 5
    Review left on 27 Jan 2014

    frozen pipes

    Arrived home from vacation to frozen pipes and no water. Spoke with Natasha first thing on a monday morning and she had a plumber here in 30 minutes. Service was friendly, quick, clean, and resolved the problem immediately. Would highly recommend this company.

    Answer from pro:

    Hi Kari, thank you very much for taking your time and posting your review here on homestars. Thank you for your testimonial it is greatly appreciate, we really look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 29 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2014

    Basement Water proofing

    Our basement has been leaking rain water for a very long time and it was about time to do something about it. I called up WaterWorks in November to see what they could do. Larry came within a week to give us a diagnosis and found that there was a crack at the back of our house which needed to be sealed up. He suggested that we replace our old sump pump with a newer type, install a waterproofing membrane on the side of our house and weeping tiles, which would require digging. Work commenced a week later and when Chris and the crew started digging, they found out that the back of our house didn't have any proper foundation which explains why there was a crack... To be safe, they decided that it would be better to waterproof the basement inside instead of outside. They dug a trench all along the basement wall where rain water was seeping in to install the weeping tiles and put up waterproofing membrane on the wall as well. This way when the water does come in through the walls, it goes into the weeping tiles and to the sump pit to be drained out by the sump pump. This solution was not the most ideal but given the circumstances I guess it was probably the best that could be done. The work took about 7 days to finish. Mike followed up and came by to check out the job once it was done to make sure it was okay. It was also nice of Natasha to call each day to give us a heads up when the crew would be coming and also following up to make sure everything was going smoothly at the end of the day. Fast forward two months later, after a few snow storms and rain, our basement is still dry! There appears to be some water that still came in but it is still 99% less than what would have happened before. At least now we don't have to worry about our basement floor getting wet every time it rains. Thanks WaterWorks!

    Answer from pro:

    Hi Thuan, thank you very much for using our company. We are glad we were able to come up with some creative solutions for a challenge type of project. Sometime in our industry we have to be creative to come up with good and sustainable solution. Thank you again from all of us for allowing us to help you resolve your problem. Please feel free to call us anytime you like, we are always here. Waterworks Plumbing and Drains Inc.

    Reply created 23 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2014

    Toilet tank rebuild

    Natasha was great on scheduling and getting Micheal to come in to my office ASAP. It proved to be a big job but Micheal worked with me to classify (for pricing purposes) the job so I would pay the lower rate. He was so courteous and kept me apprised throughout the process. He was in and out in no time....really knows what he is doing. My staff are now happy, they have a working toilet....yea

    Answer from pro:

    Hi Elaine, thank you for using our company, we really appreciate your business. We treat all our client like neighbors. We always strive to find the best and cost effective solution for your plumbing and drain problem. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 23 Jan 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Jan 2014

    Shower catridge replacement

    Service was very good. They worked with me to find out if they had the part in their van prior to making an appointment and they did not. So I sourced the new shower catridge myself. Plumbing came early (Tony). He was friendly ad polite. According to his price book, replacing a cartridge (that we supply) for my shower (which was already apart exposing the cartridge, was over $700. After some discussion, charged faucet replacement fee for kitchen instead ($415 with tax). He was here for 30 minutes (being generous on the timing), I had supplied the part, he removed one part, put the new one in, put handle back on and we were done. Service excellent, pricing very very high for what was delivered. Pricing alone will make me think twice about using them again. Paying a smaller plumber $150 or even $200 an hour would have been 1/2 the price. Update: I was contacted by Waterworks Plumbing to discuss this review and my experience. They commited to reviewing the work order and to get back to me, they suspected their new'ish plumber may have made a mistake. The called back the next day and advised that I should have been charged a lower rate (difference was about $71) and they were processing the order at the lower rate. I am satisfied with this result and appreciate their willingness to find a resolution, they were genuine in their efforts and wanted to make things right. Very positive outcome.

    Answer from pro:

    Hi George, thank you for the fantastic review. Sometimes those one off plumbers don't actually show up and they don't have insurance or warranty their job. We are always here should you need us in the future. Thank you from all of us at the Waterworks Plumbing and Drains Inc.

    Reply created 23 Jan 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2014

    leaking sink

    I found and used Water Works Plumbing and Drains because this company has great reviews on Home Stars website. The plumber, Larry, was polite and professional, but the charge was high.

    Answer from pro:

    Hi Linda, thank you for the using us and providing your feedback. However in order to provide the highest level of quality service that is deliverable in our industry there is going to be a cost associated with it and which is quite comparable with our competitors. In more detail to your service call we dismantle the faucets and did some repair to the sinks and reseal all the fixture as you has a lot of leakage. I am glad we were able to solve the problem for you. We certainly will stand behind the work. As you know our service is of the utmost quality, if that meet or exceed you expectation feel free to contact us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2014

    Water stain on kitchen ceiling

    Michael was very friendly and honest to tell us that we did not have leak, but it was more water splashing out from the shower upstairs. I remember throwing away the old stinky shower sweep and that's exactly what I need to replace. Michael was also helpful in giving us some energy saving tips for our pot lights along the way, and told me about replacing old toilet bowl that's not draining properly. Natasha was friendly in scheduling and following up service calls. You guys are a great team, thanks again!

    Answer from pro:

    Hi Wayne, thank you very much for the great review. We are glad that your problem was really only a minor detail and was not anything complicated or expensive. We are always ready to serve and glad to help. Feel free to recommend and refer us in full confidence knowing we will take good care of your friends and family in the highest level of service possible. Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2014

    Drain Consult

    I needed a professional opinion on a drain that we found in our basement. Michael was very knowledgeable and helpful - and even offered some DIY solutions to help us save money! I will definitely call them next time we need plumbing help.

    Answer from pro:

    Hi Jennifer, thank you for the great review. We like to keep our customer informed and give the best advice that we can. It was a pleasure working for you and we look forward to working with you in the future should you need us.Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2014

    Plumbing

    After an incredibly bad experience with another organization which extended over two weeks, I was in need of a reputable and customer focused organization. A second component was the urgency of the situation as I needed service immediately. WaterWorks was my sixth phone call. While unable to guarantee same day service, Rose was pleasant and placed me on a standby list. Within 2 hours, she called me back to say that a technician was available. Tony arrived, was professional, pleasant and incredibly helpful in detailing what needed to be done and in completing the job in a timely fashion. I would highly recommended this company for their customer service and the level of professionalism displayed.

    Answer from pro:

    Hi Cassandra, thank you very much for the awesome review. We hear that often enough that company fail to provide good service or any service at all. That is what we are about. I am glad we were able to demonstrate a very high level of quality service to you and were able to solve your plumbing issue. We are always here if you need us. You can count on Waterworks.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
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