Waterworks Plumbing & Drains reviews (2243)

Michael and his helpful assistant fixed my problem quickly and efficiently.He only charged me the service call fee and gave me tips to keep my drain running smoothly. He told me the cause of my problem (which another plumber had mislead me) and rectified it. I am more than pleased with Waterworks Plumbing, would use them again in a heartbeat and recommend their plumbing services to everyone. Very reasonable fee.

Michael is a very outgoing and nice person. Was able to diagnose the problem right away and fixed it on the spot. Would definitely recommend this Company and Michael the plumber. Thanks Waterworks!

We were having some issues with our toilet so as usual we called WaterWorks and as usual we were not disappointed. A hassle free and pleasant experience thanks to Michael and his team. They are qualified professionals who work hard and are passionate about what they do. They "get" the complete customer service excellence experience, remaining connected and engaged with the customer from initial contact to completion of the job. It's good to know the cost of the job upfront with no surprises. No games. And they take full responsibility for the great work they do. When it comes to home repair issues (and our past experiences before WaterWorks), we firmly believe that you get what you pay for. A mistake many homeowners make is too much focus on saving time and money especially when it comes to home maintenance/repair issues. Don't make that mistake, it'll eventually cost you! Michael, thank-you and your team for your dedication, professionalism and great attitude. Always good to do business with you and we'll be in touch to discuss some future plumbing upgrades to our condo!

Our toilet has clogged many times, and knowing it was an inferior quality fixture, I decided to finally have it replaced. Michael did the job cleanly and efficiently. Job well done. I'll continue to call WaterWorks for our plumbing needs. Thanks. Jennifer

We have used Water Works on an almost regular basis and I like their service.They always are reliable and fair.They show up get the job done.What I like the best ,is they always they always give me an upfront cost.Last week we had 2 faucets repaired and and did some other adjustments. Thank you! LeBaron Outdoor products http://www.LeBaron.ca

Third party contractors are often hit and miss, and when you're a busy real estate team, there's just no time for errors. We've used waterworks twice, and both times, they answered our calls immediately, arrived on time, were friendly, helpful, did quality work, and billed a reasonable price. First job was to hook up a washer/dryer, second was to fix a broken water pipe. Same great service both times. We're definitely calling them next time we need something.

We have used WW in the past and the service and it's always first rate.They came by last fall to try and adjust our hot water and tried to buy us some some time in replacing the mixing hardware.Long story short,they came by yesterday and replumbed our pipe work and installed a new thermostatic hot water mixer.No we have tons of hot water.Also we bought a wonderful product called Bio-Clean that keeps our drains flowing freely.Keep up the good work! A.Clarke,Toronto

I have been a home owner for almost 40 years, and I never had to hire anyone to fix any plumbing problem. That was until last Saturday, our kitchen sink was clogged. As always, I tried to unclog it myself, using all the tricks I know, including toilet plunger, wired clothes hanger, and even a vaccuum cleaner. But this time, my luck failed me, in the process, I broke the sink basket and the pipe connection, making matters worse. My wife had to prepare our dinner and washing the dishes in the basement, using the laundry sink down there. After dinner, I tried once more to unclog it, still no luck, I realized it was time to raise the white flag and look for help. But as I mentioned above, I never hired a plumber before, I didn't know who to call. I spent that evening going over websites, reading reviews on plumbing contractors, eventually I found the HomeStars website and read a lot of great comments about WaterWorks. Before I went to bed, I had already made up my mind to call them first thing in the morning. Sunday morning 9 AM, I called WaterWorks, a lady answered the phone. She was very friendly and patiently took down all the details and promised someone would be at our house within an hour. Before 10 AM, she called back and asked whether it was ok to wait for another hour, because the technician unexpectedly had to spend a little more time on the job he was working at that moment. I told her it was ok, and thanked her for letting me know. At 11 AM, a young man showed up at the door, he introduced himself, his name was Todd. He was also very friendly and patiently listened to what I had to tell him. He then checked under the sink and went to the basement to see where the drain was connected to the main down pipe. He explained to me what had to be done and how much would cost to get it fixed. Although it was a little more than I was hoping to pay, but he impressed me that he was knowledgeable and capable of doing a good job, therefore I told him to proceed. He replaced the sink basket and the connector first, and then used a 25 feet plumber's snake to unclog the drain pipe. It took him several tries before he finally freed up all the blockages. After reconnected all the piping and made sure no water dripping anywhere, he vacuumed the area thoroughly and the sink area looked completely clean. In conclusion, I am very satisfied with Todd's work and would recommend WaterWorks to everyone.

The plumbers were very helpful. They help with every problem we had. The plumbers were very nice! The price was pretty good too! I would recommend this to a friend. Good!

I woke up this Tuesday morning to no water. After verifying with the City that the problem was not on their end, I called WaterWorks right away - thankfully, they answer the phone at 8:30 am! I had a great experience the first time I used WW, so there was no question for me that they were the ones to call. The lady on the phone was very nice and efficient, and Larry arrived at our home within the time frame stated. I very much appreciated that they were able to send someone within a few hours of my call. The cost of the work was stated right away, the work was done efficiently and professionally, and best of all I got a 10% rebate because I had signed up for their Platinum Protection Plan the previous time - it paid for itself within one visit. Not that I hope to have further plumbing problems, but if I do, I will certainly call WaterWorks again.