We recently had the misfortunate of using Waterworks. We had booked them to change the bath taps in our bathroom and could only arrange to have them come in the day before the tiles were going to be replaced. As a result, we were rushed and had no choice but to use Waterworks.
However, when the installer arrived what followed was a long sales pitch about how the taps we had bought were no good – a brand name from a big box store. We were also given a lesson on how important it is to have a backflow regulator so the cold water doesn’t cut out when a toilet is flushed while in the shower (something I’ve lived with for 50 years and now, somehow, something we can’t live without).
But, as a I said, we were facing time constraints we ended up paying $1,400 for the new taps. I estimate the time he spent upselling us was more than the time he spent installing the taps.
The next day after checking around, we found out the going rate is about $200 - $400, which means we spent $,1000 more than we should have.
To compound matters, when the tile guy came in the next day, he advised us that the taps were set into the wall too far, a fact we confirmed with another plumber we eventually called in to fix them.
When we asked Waterworks to please reimburse us $1,000, they said absolutely no.
I would never call them in to do work again. They fail on all counts, fair market prices, ability to do the job correctly, and customer service.
