After purchasing a custom-built home, we were dismayed to find that the building permit was still open (from the previous owner) and the Town required a number of plumbing issues to be remediated. As a frequent user of HomeStars, I researched the top 3 plumbing companies and contacted each to provide a quote. Although all 3 companies provided very competitive rates, we choose Water Works because they demonstrated the most professionalism and expertise.
We were quite fortunate to have the owner, Michael Yuffa, service our home. He installed a backflow preventer for our basement floor warming heater. Because this was an expensive and specific part, and it needed to comply with Building Code, I had actually had several email conversations with Lisa, Water Works' Manager and Service Coordinator, to confirm the correct equipment/parts. Lisa was fantastic to deal with, she helped relay my questions to Michael and always responded promptly, as well as conveyed a sense of warmth and readiness to help that you always find everyday. In terms of customer service, I would rate her a 10 out of 10.
During the service installation, Michael was very thorough in explaining the work, and also provided other helpful advice on how to maintain our floor warming heater. He knowledgeable, paid attention to details, was clean and tidy with his work, and took a lot of care when servicing our home. Like my experience with Lisa, I found Michael to convey a sense of warmth to his clients that you don't find every day. I tend to develop long-term relationships with a few key service providers, and Water Works will definitely be a company that I will contact again to help me with plumbing issues. Thank you Michael and Lisa!
