Waterworks Plumbing & Drains reviews (2243)

We called the WaterWorks when we suspected a clogged toilet that we couldn't clear ourselves. Jean was her usual pleasant reassuring self, and George was booked to come the next day. True to WaterWorks form, we received a call accurately predicting George's arrival and when he did, he quickly and expertly investigated the problem. When it was found to be relatively minor and therefore easily resolved, George then took a few minutes, going the extra mile to ensure that the toilet was functioning properly by checking the interior of the tank as well as that of our second toilet (at no extra charge!). We enjoyed his positive attitude and appreciated his honest and expert advice in order to avoid future potential mishaps. Thank-you again, Jean, George and WaterWorks!

From the time Jean answered the phone to when Micheal Yuffa finished replacing all our American Std toilets with Gerbers (in record time- about an hour each), we were impressed and pleased with their friendliness and expertise. We would definitely use this company again and will recomend it to neighbours and friends. Dianne from Don Mills in Toronto

Good follow-up calls and ensured I was satisfied. Called to confirm time, checked I was satisfied, and paid attention to my needs. Also, respected my opinion. Checked if there was a leak where I thought there might be and thoroughly assessed the situation.

Had hired plumbing contractors for minor jobs in the past and found they absolutely confirmed the unfortunate stereotype attached to this skilled trade. When the time came for us to get some help with repair/replacement of two toilets in our condo, I turned to HomeStars to hopefully find a better experience, if one actually existed. I needed the job done right! I read all (yes, all) of the reviews for the WaterWorks and noticed that these were largely stellar and secondly that all of the positive remarks were consistent regardless of the work that was done. Decided to give them a try. Never regretted the decision. We were treated to a seamlessly impressive professional, thorough and timely customer service experience from start to finish, completely consistent with the reviews I had read. In the customer service industry myself, I don't miss much when I'm the customer. I can also appreciate that it is very rewarding and also sometimes challenging to deliver professional service to many different types of clientele in a somewhat stigmatized industry. The WaterWorks has mastered this lost art of customer service, which is why this company is and continues to be so successful. Some additional points: -punctual (early!), clean, uniformed, professional, pleasant, physically fit, licensed and certified experts in their field. -vehicles are an extension of their professional image. Vans and trucks are clean, well maintained and well stocked. -their wide service area doesn't limit them to only certain parts of the city. -they use only professional materials and accessories, which are stocked and readily available in their huge warehouse. -the multi-tasking, multi-talented Jean provides a great first impression of the company and subsequent follow-up calls are handled professionally, efficiently, and pleasantly. And she loves her job! -Michael, the owner of the company and an obvious expert in his trade, balances professionalism and being personable with ease. I was pleasantly surprised when Jean called to say that Michael would attend our service call. On his arrival, he listened to my explanation of the situation, made his own observations and comments, presented and explained all of the options available to me without high pressure tactics. Once our decision was made, he went to work, obtaining a second toilet and tank from one of his technicians who then joined him on the job since he was in the same neighbourhood(Ray). Kept me informed of things that he observed during the job, answered fully all of my questions, and even had a quick look at some future projects we had planned, making helpful suggestions in the process. He treated Ray with professionalism and respect as they worked together, and it was apparent that Ray enjoyed working for and respected Michael. I learned a lot about our particular situation from Michael's expertise and then some. Although we chatted off and on as Michael worked, this never became a distraction from the work he was there to do, all the while remaining pleasant. It was refreshing to know that the job was being done properly by an expert with people skills who enjoys what they do for a living, and who also actively strives to balance work, personal health, and family commitments. -Ray is someone who all owners/managers wish they had as an employee. Pleasant and professional, Ray told us that he loves his job and enjoys what he does, and this shows in his attitude as well as the quality of his work. This was apparent also in his interaction with Michael and did not change when Michael left for another commitment (I knew this in advance). When faced with a challenge during the work, Ray responded with determination an skill, eventually conquering the issue after a bit of extra time and effort, and all without one complaint. Don't go anywhere else! Save yourself the aggravation and headaches as well as the extra cost of fixing shoddy jobs! Call this great Canadian owned and operated company that does the job right the first time, every time, and you will not be disappointed. We will definitely use their services again, and have already made several referrals. Thank-you Jean, Michael and Ray, and keep up the great work!

Our kitchen tap broke during the night. A phone call early in the morning resulted in an assessment of the problem and replacement of the tap in less than 6 hours from the initial call. High quality products, staff and service. Many thanks for your service!

Would definately recommend this company. The whole experience was first class - from the initial call I made which was professionally answered which told me I would be called 30-45 minutes before the home visit (which I was), to the home visit which quickly diagnosed the problem, fixed it, cleaned up everything afterwards to the follow up call the next morning to make sure I was completely satisfied. Poor George the plumber though, he hit his head hard on my furnace, I could tell it really hurt! He was very hard working, efficient and friendly and ensured me that their work is guaranteed, so if there is another big rainstorm and my basement again floods, not to worry. Now, that is a company I will call again!

From the minute George put on his booties, the service was professional, courteous and timely. He was able to quickly assess our needs, recommend the appropriate parts and complete the work in a timely fashion. He cleaned up afterwards and also gave us helpful suggestions and quotes on future jobs that we are considering. Overall, we were pleased with the service and would recommend George and WaterWorks to friends. Also thanks to Jean in the office for squeezing us in on the holiday Monday and being so pleasant on the phone.

George did an excellent job diagnosing the problems on two toilets and then fixing both. He was knowledgeable, clear in the options, and the work was done very promptly. I was very impressed with the quality of his work and his overall approach. The fixed price for the gasket replacement seemed high given the amount of time involved, but the price was not set by George. George is a top-notch plumber and I was very pleased with his work. John Turchin

A truly professional and reliable service. From the time you call to book an appointment to the time the job is done you feel like you're in good hands. They arrived on time (with a friendly reminder call that came an hour ahead of time - just as promised), and the guys were great. Really know their stuff too. Will call again. Thank you.

Recently purchased home had problems with toilet. Called Waterworks and was greeted by very friendly Jean to set up an appointment at my convenience the next day. Michael arrived on time and was extremely professional and friendly while rapidly diagnosing the problem and presenting options for resolving it. Was able to do a complete toilet reinstall right then and there and was also happy to answer my many questions about the process (i am a curious new homeowner). Problem was solved right away and we are very pleased.