I've placed a service request by 12:00am, in the morning someone called me by 7:00am, by 9:00am I called back, and appointment was set. On date and time of appointment, the plumber name Marc showed up on time, went through the investigation, sat down with me with a quote and detailed explanation. When I agreed with the works, it was completed in 3 hours, nice and clean. Marc was handling the job and interacting with the customer in a very professional manner. Support from customer help desk (Natasa) was also great. Overall, I'm satisfied with this company services, and would highly recommend it to all future customers. David.