Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2016

    External pipe burst repair

    Michael, the owner, sent one of his technicians over to fix a burst external pipe last spring. Unfortunately, the pipe burst again this spring due to it's exposure to the elements over the winter season. Michael very graciously came over and repaired the burst pipe for us again this season at no charge. Randa is very helpful, friendly and efficient. I would use Michael and his services again in the future, if needed.

    Answer from pro:

    Hi Doug, thank you for the great review. Glad to hear that Michael was able to come out and repair the burst pipe. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thanks from Randa & Michael.

    Reply created 27 Apr 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Apr 2016

    kitchen faucet replacement

    I called Water Works this morning to arrange for an old kitchen faucet to be removed and a new one to be installed. Larry arrived the same afternoon. He was friendly, professional and did a neat efficient job. He also noticed that my hot water heater needed some attention- which I appreciated. I have set up a service call with my water heater rental company. I am very pleased with my dealings with this company. We were charged on a flat rate basis which worked out to a high hourly rate, but the job was done professionally and in Toronto it is important to deal with a reputable company.

    Answer from pro:

    Hi Donna, thank you for taking the time out to write out this amazing review. We're happy to hear that Larry was able to come out the same day and install your new kitchen faucet for you.Our priority is making sure you have the best experience with the WaterWorks team. Thanks from Larry, Randa and your Waterworks Team!

    Reply created 27 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2016

    Fixed bathroom sink

    Michael Yaffa from WaterWorks Plumbing was great and professional. He got my sink fixed in no time by replacing a single faucet. I would recommend him to anyone who needs any plumbing help.

    Answer from pro:

    Hi David, thank you for the awesome review. We are happy to hear that you had a great and professional service call and that Michael was able to fix your sink. You can rest assure that you will get exceptional customer service from us each and every time. Thank you for the recommendation. From your WaterWorks Team.

    Reply created 27 Apr 2016
  • Review from Harry Andrew
    Rating: 5 out of 5
    Review left on 20 Apr 2016

    Install New Laundry Valve And Hoses

    Done quickly and efficiently. This was the 3rd time that I have used WaterWorks Thankyou

    Answer from pro:

    Hello Harry, thank you for the great review. Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from us all at the Waterworks!

    Reply created 27 Apr 2016
  • Review from Nora McQuiston
    Rating: 5 out of 5
    Review left on 17 Apr 2016

    Shower faucet repair

    Very happy with Water Works. We had a problem with our shower faucets, called Water Works on a Friday at noon, and Mike came within a couple of hours. The problem was quickly diagnosed and repairs made that afternoon. We also received a follow-up call from the office on Saturday to confirm we were satisfied with their service. We will definitely use them in the future.

    Answer from pro:

    Hi Nora, thank you for the awesome review. We really appreciate your compliments. Your satisfaction is really motivating and appreciated by all of us. We will always strive to give our customers exceptional customer service.We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. Thank you from Michael and your Waterworks Team!

    Reply created 27 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2016

    Excellent service, great price

    Was very pleased with WaterWorks. Michael came out immediately and was on time, work was done masterfully and price point was terrific. Service with a smile and trusted, reliable service.

    Answer from pro:

    Hi Mike, thanks for taking the time out to write this awesome review. It was a pleasure working for you and glad that you were satisfied with the service. Thank you for the opportunity to let us take care of your plumbing needs. Always know that we are here to help should you need us in the future. Thank you from Michael & your Waterworks Team!

    Reply created 27 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2016

    replaced taps in kitchen and bathrooms, installed garburator

    Very professional service. Would recommend. Easy to book appointment and very professional staff. Very polite, clean, etc. Transparent price list - no surprises or hidden costs. Very happy with he service provided.

    Answer from pro:

    Hi Natalie, thank you very much for taking your time and posting your review here on Homestars. We’re happy to hear that you received a professional, polite & clean service from our end. It was a great pleasure working for you and know that we are only a phone call away should you need us. Thanks from your Waterworks Team!

    Reply created 27 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2016

    Toilet Repair

    Amazing! WaterWorks arrived on time, assessed the problem, provided a quote and alternate solutions. Fixed the problem. Professional, polite and uncommonly helpful. I first tried a plumber with a higher score, but they wouldn't even return my call. Maybe too high a rating means they don't try anymore. These guys were so good I'm bringing them back for a bigger job on the showers now.

    Answer from pro:

    Hello Roundstone, thanks for your excellent review. Its very refreshing to read this type of review. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. We really appreciate your business and the opportunity to help you. Thank you from us all at the Waterworks Plumbing!

    Reply created 27 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2016

    2nd Floor Leak

    As soon as Michael came to my door, I knew he was an honest man. I had a leak coming from the second floor when I flushed the toilet, you could hear water flowing down inside the drywall on the main floor dripping down to my basement. Michael's first assessment was to replace the toilet wax but noticed that there was water still in the waste bend. Water wasn't draining. He was very thorough in asking when I got off the septic tank. Really investigating to see whether I was actually off the septic tank. Michael tried to unplug the water but reported that the issue was with my stack and that it was most likely cast iron. This would require opening up the main floor ceiling. I wasn't prepared to proceed further as I have plans to demo the entire house. Michael is a great person who is knowledgeable and won't force you into doing a particular job without your consent. I'll be using Michael from now on for all the plumbing issues I'll have.

    Answer from pro:

    Hi Oliver! Wow, thank you for the amazing review and taking the time out to share your experience. It was a pleasure working for you. We are so grateful to you for choosing Waterworks. You can always count on us should you need us in the future. Thank you from the Waterworks Team!

    Reply created 27 Apr 2016
  • Review from Adrian
    Rating: 5 out of 5
    Review left on 4 Apr 2016

    Toilet Repair and Snaking

    Overall, we had a good experience with WaterWorks. The booking was easy, they sent a photo of the plumber to us an hour before he came, and Larry showed up on time as promised. He was courteous, efficient, wore booties, and we are happy with the work completed (snaked the drain and fixed the toilet in under an hour). Our only caveat is that they are quite expensive. We were told that an estimate couldn't be given in advance, but when Larry arrived, he simply just pulled out a binder and quoted us a standard rate for the toilet repair and to snake a drain. At that point, we just proceeded to get the work done even though it was much more than we expected.

    Answer from pro:

    Hi Adrian, thanks for the awesome review. Our pricing is very similar to our other competitors here on Homestars and in the market place. Where we shine the brightest is we don't try to up sell you things that you may not need and we show up in a timely fashioned. We also stand behind our work. We take care of you just like family. Thank you very much for allowing us to serve you. Thanks from Michael Yuffa and your Waterworks Team!

    Reply created 27 Apr 2016
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