The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2013

    duct cleaning

    I thought about getting the ducts leaned over the past several years. Our house is almost 100 years old. There have been pets and renovations over the years and I doubt the ducts have ever been cleaned. But I didn't even know if they were actually dirty or if it made any difference to clean them. I wasn't sure if duct cleaning was just an unnecessary service. My partner and I have developed year round allergies, with constant post nasal drip. At night I coughed and it interfered with my sleep. I decided to give duct cleaning a shot and did my research to find a reputable company. The two cleaners shiwed up right on the dot with the proper equipment and were polite. One of them tried to upsell me something for 50 bucks but did not press when I said no thanks. After they left I noticed they had overlooked a mess they had left under a duct. A lot of dirty dust. I sent an email to the company and received a prompt reply, apology, and tge owner of the company came over the very next day at my convenience and cleaned it up. They back up their service and take it very seriously. He is also making it right with a complementary gift. Awesome customer service. But the main thing I wanted to note is that our allergy symptoms improved tremendously within a day or two after the cleaning. I am amazed at the improvement in our air quality. I should have done it years ago. You can't go wrong with these guys. Cheers! Colleen

    Answer from pro:

    Hi Colleen. Thanks for taking the time to write about your experience with us. I am glad you were happy with our work (for the most part) The small mess they left down in the furnace room area, although totally understandable because it was behind your husbands work bench, was totally unacceptable. Coming back out to have that cleaned up took only a few minutes and I was more than happy to do that. It is now a routine for us to do a complete and thorough walk through to make sure we leave the home cleaner than when we first arrive. Also, the spaceguard filter (which runs about $50) was in dire need of replacement, which is why the guys brought it to your attention. I'd like to point out that we do not "pressure upsells" for any other person reading this review. We make recommendations on filters, which you can usually get at Home Depot, but we do stock on the truck for your convenience. As you mentioned, we do take customer service very seriously. Not all jobs run 100% smooth, so when problems do exist, we make sure to rectify them to your complete satisfaction, and glad we did in this case. More importantly, I am glad to hear that your symptons reduced drastically. Sometimes duct cleaning may not need to be done, but when you decide to have it done, it should be done thoroughly and properly. so matters are not worsened in the home. Glad everything worked out from start to finish, with a little hiccup that was resolved, and look forward to having you as one of our long term customers. Have yourself a great day, and thanks again for the review. All the best. Paul

    Reply created 2 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2013

    Duct cleaning

    We contacted the duct cleaning specialists to clean out our ducts after some major renovations. Mat and Nick were very polite, professional, and clean. I found them to be very thorough, they took the time to explain what they were doing and answered all my questions. the job went very smoothly, and I've noticed a big difference in the air quality in my home. I highly recommend them.

    Answer from pro:

    Hi Patrick. Thanks for taking the time to write about your experience with us. Glad you were happy with your decision to have us in your home for the project and that everything went well. If there is anything you need down the road, feel free to give us a call. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 2 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2013

    Duct Cleaning

    I found The Duct Cleaning Specialist through the NADAC website which is the National Air Duct Cleaners Association. I contact 3 companies via email and Paul from The Duct Cleaning Specialist was the first to contact me back. Paul asked the right questions, I could tell he was very honest, and forth coming with any information. I could also tell by speaking with Paul that he was a true professional and that he truly cared about his product / service. Only one other company got back to me but 2 days later and the third didn’t even bother getting back to me from the three companies I contact through the NADAC Website. I made the appointment with Paul, he asked how old the house was which I told him it was about 3 years old, pretty new but I never had the ducts cleaned. Paul said maybe 7 – 10 years than another cleaning would be required depending on how often I cleaned my furnace filter system. Which I thought was great information up front. Paul’s crew showed up on time, they took as long as Paul said they would which was about 2 ½ hours for a house my size. Adrian & Mark were the services guys, they were nice straight to work kind of guys which I liked. Paul called me the day before the scheduled cleaning as a reminder which was nice, but what was nice is Paul also called me the evening after I had the cleaning to ask if I was happy with the services call. I said yes, however I did say if your guys showed the home owner a few of the Cold Air returns, and the furnace to show that they did a good job and it was done correctly. (Just as constructive criticism to help Paul). Paul than said your right I am going to come out and show you if you like. He asked me if I would like that I said yes. He had a crew in my area 3 days after I had my services call. They came over after my dinner and called before hand to see if it was a good time. They came by and showed me opened up the furnace and showed me the Cold Air return and the Furnace and AC Coil and how clean everything was. Once again truly care about the customer, and the product and service they offer. I would recommend Paul and his team to my family, and all my friends in a heartbeat! Keep up the good work! Sincerely, Colin in Stouffville

    Answer from pro:

    Hi Colin. Thanks for taking the time to write such a detailed review about your experience with us. This basically sums it all up from start to finish. Glad you were happy with the work the guys did, the follow up and inspection, and your overall decision to have us in to get the work done. Really appreciate you taking the time to do such a thorough review. I guess it goes hand in hand. We do a thorough job, you do a thorough review LOL. If there is anything else down the road we can be of help with, feel free to give me a call. Thanks again for your business and having us in your home. It is all greatly appreciated. Paul

    Reply created 25 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2013

    Service Call

    Paul and Steve wen't above and beyond: showing me my vents and recommending just a regular service call instead of a scheduled vent cleaning- as someone who would not know any different, the honesty made a real difference. They even helped me out with a few things around the house while they were here which really showed me they cared to help! I'd definitely recommend to family and friends.

    Answer from pro:

    Hi Rohit. It was a pleasure meeting you the other day. Glad you were happy with our honesty and work we provided for you. If there is anything else we can help with down the road, feel free to contact us. Thanks again for having us in your home. Your business is greatly appreciated. All the best. Paul

    Reply created 21 Apr 2013
  • Review from Tai family
    Rating: 5 out of 5
    Review left on 16 Apr 2013

    Duct cleaning

    Paul and Steve are excellent! They thoroughly cleaned our ducts after a whole house reno, provided help when the exterior dryer cap was clogged and provided sound advice (an inappropriate cap was installed and needed to be replaced). Thanks guys!

    Answer from pro:

    Hi Fangie. It was a pleasure meeting you. Thanks for taking the time to share your experience with us on homestars. Glad you were happy with our work and follow up service. Thanks again for your business, and if there is anything else we can be of help or service with down the road, feel free to contact us. All the best. Paul

    Reply created 19 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2013

    Duct cleaning and realted advice

    I was completely happy with The Duct Cleaning Specialists. A company representative arrived on time, explained the process and gave me excellent advice on replacing the basement dryer duct. Duct cleaning was thorough and tidy - it has made a big difference in cutting down dust in the air. Couldn't be more satisfied with this company. They even sent me a $25 gift card to use or pass on as I see fit.

    Answer from pro:

    Hi Gail. It was a pleasure meeting you. Thanks for taking the time to write about your experience with us. Glad you were happy with our work and appreciate any referrals or your business again down the road when required. Thanks again for your business, all the best. Paul

    Reply created 12 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2013

    Duct Cleaning (22 vents), Dryer Vent

    I didn't bother getting quotes for any other duct cleaning company since the number of good reviews for this company was good enough for me. Too many crooks out there to take my money so I chose to trust these guys. First time dealing with a duct cleaning company. Paul was very responsive to emails and any questions. Matt and Nick showed up on time and got the job done quickly but took time to explain the process.

    Answer from pro:

    Thanks for the review and appreciate you deciding to use our services based solely on these good reviews. Hopefully the fact that we are certified and have certified technicians also played a small role :) Really appreciate you putting your trust in us to get the job done, and glad we were able to deliver. If there is anything we can be of help with down the road, feel free to contact us. Thanks again for your business, it is greatly appreciated. All the best, Paul

    Reply created 12 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2013

    Duct cleaning after major renovation

    Great service and easy to make an appointment at a convenient time. Very happy with the company. We had a major renovation and getting the ducts cleaned really made a difference we also liked the fresh smell after the cleaning too!

    Answer from pro:

    Hi Rochelle. Thanks for your review. Glad you were happy with our service from start to finish. If there is anything we can be of help with down the road, feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 9 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2013

    duct cleaning

    Gave Paul Hannah a call he gave me a quote, told me what needed to be done. Called him back set up the appointment. Mark & Adrian came out on time, very professional, well done job. Job completed within the time set. Paul later called to confirm we were happy and even came out and inspected the job that was done. Would recommend to any home owner without a doubt. Keep up the great company Paul. As for Mark and Adrian keep up the good work. All the best, not a single complaint.

    Answer from pro:

    Hi Diane. Thanks for sharing about your experience with us. It was a pleasure meeting you and your husband, and of course the little barking dogs lol. Glad you were happy with the work the guys did, and most of all it was done properly. Thanks again for the kind words and if we can be of any help with maintaining your system, give us a call. All the best, Paul

    Reply created 9 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2013

    Complete Duct, Furnace, Air conditioning coil cleaning, Dryer Exhaust Cleaning, Bathroom Exhaust Fan(s) cleaning

    I telephoned Paul Hannah for the first time, after doing my research on the "Duct Cleaning Specialists". I would recommend them, because, they are very detail-oriented, patient, prompt, on-time and will go the extra mile, to get the job done. I am very grateful to Paul for keeping me in the loop at all times. I appreciate his honesty, integrity and excellent service. If you want a stress free, competitive rates, certified / insured personnel with no extra hidden costs, for a complete Duct cleaning & Disinfecting, Furnace, Dryer Exhaust Cleaning, Air conditioning coil cleaning, Bathroom Exhaust fan(s) cleaning services, then call Paul at the Duct Cleaning Specialists. I did! . The house now smells so fresh and clean. With a happy smile and a grateful heart, M. Malik, Quebec

    Answer from pro:

    Hi Moreska, thanks for taking the time to write a review (and sales pitch LOL) for our company. Glad you had a great experience with us and we were able to get the work done for you. If there is anything we can be of service or help with down the road, feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 7 Apr 2013
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