The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2013

    Duct Cleaning

    The Duct Cleaning Specialists arrived on time, we're very professional and friendly. The job was completed quickly with very little interruption to our day. Great job! Would definitely recommend and reuse in the future.

    Answer from pro:

    Hi Kevin. Thanks for the feedback. Glad you were happy with our service and look forward to being of it again down the road. All the best. Paul

    Reply created 7 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2013

    Duct Cleaning

    First time having our ducts cleaned and we are so glad we picked Paul and The Duct Cleaning Specialists. We got great service from Mark and Adrian (technicians) and the job was first rate, booked quickly and reasonably priced. Highly recommend this company!

    Answer from pro:

    Hey Scott. Thanks for taking the time to write about your experience with us. Glad you were happy with our service and look forward to helping out down the road if you need anything. Thanks for your business, all the best. Paul

    Reply created 7 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2013

    Duct Cleaning

    Overall, the experience was very good. We had a hiccup in service due one of the vans breaking down on the day of scheduled service. Paul(owner) we extremely apologetic and more than made up for the hiccup when the invoice was presented to me. Mark and Adrian (the HVAC specialists) were very professional and courteous. One thing i should mention is that my basement window was left open after the job was complete. I noticed a couple days later. Not a huge issue but worth mentioning.

    Answer from pro:

    Hi Don. Thanks for taking the time to write about your experience with us. You never expect things to go wrong, but they do every now and then. I appreciate your patience with us having to reschedule your job last minute, and glad you were happy with our efforts to rectify the situation. Customer Service is a huge thing for us, so when things do go wrong, we make sure to do the best we can to resolve it. Getting the job done and done properly was the most important part, and glad that went smooth and you were happy with our service in the end. I will also have a chat with the guys to make sure they continue to do a walk through after the job. I'm sure this was just a small forgetful incident, but these are the small things that we need to improve on to make our business more successful and the customers experience a positive one. Thanks again for taking the time to share about your experience, and if there is anything else we can be of help or service with down the road, feel free to contact us. All the best, Paul

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2013

    duct cleaning

    Very good service. Mark and Adrian worked great together. Very professional and went beyond there duties in making sure everything was in order. If you are going to get duct work, Ask for these guys they are the best Elizabeth

    Answer from pro:

    Hi Elizabeth, thanks for the feedback. I'd challenge you on your comments about mark & adrian being the best, I still think I'm up there myself. Mat & Nick might be a close 2nd. hah. Appreciate the feedback, and if there is anything else we can be of service or help with down the road, feel free to contact us. Thanks again for your business, it is greatly appreciated. All the best, Paul

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2013

    Duct cleaning

    I found The Duct Cleaning Company after receiving a recommendation from a friend. Mark R and Adrian B showed up on time and went above and beyond to help me out. I moved into my home only 8 months ago and they showed me how neglectful the previous owner was in maintaining the furnace and ducts. We needed a new filter ASAP so Adrian drove me to my local hardware store so that we can pick one up quickly. I don't own a vehicle so I really appreciated the offer. My original request was for the ducts and dryer vent but when Mark noticed my bathroom vents were in dire need, I agreed to add on those for an extra $15/vent. They finished the job quickly, cleaned up thoroughly and when I tested the furnace, I noticed right away how quickly the heat flows through my vents. Thanks Adrian and Mark and thank you The Duct Cleaning Specialists!

    Answer from pro:

    Hi Karen. THANK YOU for deciding to use our services. Glad you were happy with the work the guys did for you. Usually we carry filters on the truck, but I guess we were out, so going that extra mile was no problem. I seen the filter the guys brought back to the office and man Oh man it was quite the scenery. Make sure to replace those every couple months, as it was evident the previous owner did absolutely nothing to maintain the system. If there is any help or service we can be, feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2013

    Duct cleaning

    At the end of a long and extensive renovation in our house, we wanted our ducts cleaned and chose The Duct Cleaning Specialists based on reviews on Homestars. Mark and Adrian were friendly and professional, explained all of the steps involved, careful not to damage anything in the house. The job was completed in a highly professional and timely manner. We highly recommend their services. Thanks agian to Mark and Adrian who came and provided friendly service. A+++

    Answer from pro:

    Hi Daniel. Thanks for the review. Glad you were happy with the work Mark & Adrian provided for you. They are a valuable asset to our company and I'll be sure to pass the kind words along to them as well. If there is any help or service we can be of in the future please feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2013

    Duct Cleaning

    After being referred by our friend, we hired the Duct Cleaning Specialists to clean our ducts after major house renovations. Paul was great to deal with beforehand and made booking really easy and straightforward. We couldn't have been happier with the service we received. Adrian was on time (although I must admit we were late!), courteous and efficient. He went above and beyond and even cleaned up the wood, nail debris and dust that was in the furnace room following the renovations (a job I had been dreading!). He even cleaned out the furnace for us at no extra charge. I would recommend them in an instant.

    Answer from pro:

    Hi Leah. Thanks for taking the time to share about your experience with us. Glad you were happy with our services and trusted your friends referral. If there is anything you need down the road, please feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 2 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2013

    Duct Cleaning and Disinfecting

    Mark and Adrian were exceptionally courteous and efficient when they came to clean our ducts. Booking was easy, and they went out of their way to make sure we understood the service we were getting. Great job - highly recommend.

    Answer from pro:

    Hi Stuart. Thanks for taking the time to write about your experience with us. Glad you were happy with our service from start to finish, and I'll definitely pass on the kind words to the guys. Thanks again for your business, it is greatly appreciated. If we can be of any help in the future, please feel free to contact us. All the best, Paul

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2013

    Duct Cleaning

    We had our ducts cleaned in February by professional duct cleaning specialists. They were on time, answered all the questions I had regarding the service. They also fixed on of our ducts which was no longer working properly (it was fallen off and not blowing air properly). Thanks for the great work.

    Answer from pro:

    Hi Tyler, thanks for the review. Glad you were happy with our work and that we were able to fix a problem with one of the vents that had become disconnected. If there is anything we can help with down the road, please give us a call. Thanks again. Paul

    Reply created 26 Mar 2013
  • Review from Lois Magwood
    Rating: 5 out of 5
    Review left on 21 Mar 2013

    Duct Cleaning

    Five years ago, we had a major house fire. The house was gutted down to the 2x4s due to all the smoke and water damage. A year later it was rebuilt, at which time we had the ducts cleaned, or so we though, by an unnamed company. We were always amazed at the speed with which dust would appear on the furniture after each time the house was cleaned. A few weeks ago we saw a Marketplace episode on duct cleaning horror stories. They targeted one company in particular. Yes, the one who calls you almost every day. The one that works out of India. The show stressed that you hire a company who is a member of NADCA. So, I Googled duct cleaners and NADCA and found Paul and his Duct Cleaning Specialists. Wow. Success and satisfaction on all counts. Top-notch. You would not believe the crap that was in our ducts; big pieces of insulation, batteries, 6" pieces of 2x4s. I imagine that they even found soot from the fire still in the ducts. And my breathing....it isn't labored anymore. Wish we had paid attention to our bodies and called someone sooner. Call Paul. I am so happy we did that I have even done a Facebook posting lauding his company and warning against hiring the wrong company.

    Answer from pro:

    Hi Lois. Thanks for taking the time to write such a detailed review on your experience with us. We appreciate the kind words as well as your Facebook posting :) If there is anything else we can be of help or service with down the road, feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 25 Mar 2013
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