The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2013

    Duct cleaning and furnace cleaning

    Professional and attention to detail. Value added service and trust worthy team by Paul and nick. They were on time, explained the work and price schedule. They completed the work promptly. I will highly recommend Paul and his team .

    Answer from pro:

    Hi Frances. It was a pleasure meeting you. Thanks for taking the time to write a review for us, and glad to see that you were happy with our work. Thanks again for helping with a charity donation, your support and business is greatly appreciated. All the best. Paul

    Reply created 24 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2013

    Duct Cleaning

    Paul and Steve showed up right on time and very friendly! Paul started by doing a quick inspection and informing me that we don't need a duct cleaning, but just a vent service... WOW... Sincere, honest and saved us a ton of money! Steve came upstairs and started doing the vents while Paul did downstairs-. Both very courteous- Steve noticed I was on the phone and patiently waited until I was done to start the vacuum. (thank you!!) They gave me some tips regarding the furnace filter and return air vents and were done in a very efficient manner, but quite clearly getting the job done. Just after they left the house I realized I had forgotten to ask a question about the central vac system, I ran out to ask and instead of just answering my question- they pulled open the machine, pulled out their shop vac and cleaned it. I am very happy with this company and will have my friends use them too. They even wiped up the floor at the entrance where a little snow from their boots had melted! GREAT customer service. Thanks guys!

    Answer from pro:

    Hi Yuneeda, thanks for this great review. It's funny that you called us not knowing we actually did the cleaning there from the previous owner you bought the house off. The system was still clean and did not need a full cleaning. Glad you appreciate our honesty and happy to have been of service to you. If there is anything else you need down the road, feel free to contact me. All the best and congrats on your new home. Paul

    Reply created 24 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2013

    Furnace Cleaning

    Paul came over promptly to help me during the holiday season with my cold basement - gave the ducts a quick once-over. Very friendly and knowledgeable, him and his staff go the extra mile. If you have any need for duct work, make sure you give him a call!

    Answer from pro:

    Hi David. After reading your posting on the homestars forum, helping out was no problem. Several issues were found, and more complex than a quick duct cleaning would fix. Glad that we were able to help with our part, and guide you in the direction for the rest to be done. Hope those all got taken care of, if you need anything else feel free to give me a call. Thanks again for the review, it is greatly appreciated. All the best. Paul

    Reply created 24 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2013

    Duct cleaning

    Their service was spectacular. I never cleaned my duct in like 5 years and i felt like my air conditoning was getting clogged. They cleaned my duct in about 5 min faster then others, I thought wow,that was fast! Then I went to test it out, my Air conditioning was like how it was 5 years ago and even better. I highly recommend them.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2013

    Winter duct cleaning

    Noticed a burning dust smell when we turned on our furnace last fall and decided to have the ducts cleaned. Cleaners arrived exactly when they said they would and the service was fast and they didn't leave a mess. Paid what we were quoted. Overall, very satisfied.

    Answer from pro:

    Hi Ian, thanks for the review. Glad you were happy with our work. Looking forward to being of service again down the road when this may be required. If we can be of any other service or help, feel free to give me a call. All the best, Paul

    Reply created 24 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2013

    Duct, Furnace, & AC Coil Cleaning

    Mat and his assistant came to my house promptly on time. They went about their business in a very professional manner taking care to treat my house and its contents with due consideration. Mat answered all my questions with patience and courtesy to the point of being sociable. They completed their job without any fanfare. The total cost was as discussed over the phone. There was no debate about any unspecified vents nor any unpleasant surprises like the ones that I had sometimes been subject to when dealing with other companies. Au contraire, the company gave me a $25 discount on the advertised price when I made a token contribution to a well-known charity that they prescribed. The fact that the next duct cleaning date they suggested was several years in the future is indicative of the fact that this company is less in it to make a fast buck than to create an image of a trustworthy company with the heart to tie into a worthwhile charity as their contribution to the overall wellbeing of the society that they are a part of. Whom I shall summon for my next duct cleaning assignment can only be too clear from the foregoing. The same goes for whom I shall unequivocally recommend to all and sundry for this type of task or any other task that The Duct Cleaning Specialists specializes in. Thank you, Mat and the team!

    Answer from pro:

    Hi Marino, thank you for this very well worded review. I am glad that you were happy with your decision to have us in the home for the work and that you were happy with the results. We try and give back to different charities all the time, so thank you for helping us with your support and donation. If there is anything else we can be of help with, feel free to contact me directly. Your business is greatly appreciated, and look forward to having you as another long term customer. All the best, Paul

    Reply created 19 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2013

    Duct cleaning service

    I was looking for duct cleaning service for my new home last summer. Paul was very quick to respond to my call and setup an appointment. Paul and his team arrived at my home on time and assessed that my home did not need a full duct cleaning service and offered a reduced service for what was necessary for my home. He also recommended the length of time that I should re-visit looking at a full duct cleaning service. A very stand up guy who isn't just taking your money for an unnecessary service. Highly recommended!

    Answer from pro:

    Hey Randy, how have you been? Thanks for getting time to write a review about your experience with us. Glad you appreciate our honesty and look forward to having you as a long term customer. Thanks again for your business, it is greatly appreciated. Feel free to contact me if there is anything we can help with. All the best, Paul

    Reply created 19 Jan 2013
  • Review from Jean
    Rating: 5 out of 5
    Review left on 16 Jan 2013

    Duct Cleaning

    Let me start by saying that this company is very aptly named because specialists they indeed are! I called and was talking to Paul on Monday and he said he had a postponement work appointment for Tuesday so I jumped at the opportunity. Mat and Steve arrived within the specified time frame and from the moment they walked through the door any apprehension of strangers in my home disappeared. They were extremely personable and had great respect for our home. Steve explained what was involved as we walked down to the basement while Mat brought through the equipment. We had never had our ducts cleaned before so accumulated dust and debris from 1979 -- they had their work cut out for them! Steve showed me the accumulation in one of the return vents -- YIKES! We have always had non-shedding dogs but that doesn't mean no dog hair anywhere plus my husband is a smoker. Steve indicated this involved a little extra to get the ducts clean but when the job was completed the house was left with the wonderful, refreshing aroma of thyme and lemon. How great is that! (Steve tried very hard to get our dog to come out and say hello to him but as our dog is a little strange that way, he wouldn't come out of his sleeper cage). Steve provided me with some tips to help keep the ducts as clean as possible. The work was finished within the specified time frame and Steve showed me through and explained what was done downstairs and also, the builder had not properly nailed one of the ducts and their was a gap in it so they nailed it to eliminate the gap. When leaving, they wanted to put all the drawers back into a piece of furniture they had to move out and back from a return vent -- now that is above and beyond expectations! I will recommend this company to all my neighbours, family and friends - they are fantastic.

    Answer from pro:

    Hi Jean, thanks so much for such a detailed review on your experience with us. I am glad that you were happy with our work and having our guys in the home was comfortable for you. From what I heard, it was definitely much overdue for a cleaning, so glad we were able to thoroughly clean out the system and everything feels "cleaner" in your home. Thanks again for your business, and if we can be of any service or help down the road, feel free to contact us. All the best, Paul

    Reply created 17 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2013

    air duct cleaning

    Paul and Nick were just terrific to work with today. The problems were assessed, explained and solved quickly and effectively. In addition, the technicians went the extra mile to deal with the furnace and humidifier issues without charge. Will definately call this company again. The price was very reasonable and the work was done well.

    Answer from pro:

    Hi Pauline, it was a pleasure meeting you the other day. Thanks for doing a review about your experience with us. Glad we were able to get your Dryer & central vac cleaned out for you. The ductwork itself wasn't in that bad of a condition so a few touch up cleanings to the system, humidifier filter changed, and you are good to go. Hope you had a pleasant experience with the furnace guy, so maybe you can do a review for him as well, I'm sure they would appreciate it as much as we do. Thanks again and if we can be of any service or help, please give me a call. All the best, Paul

    Reply created 17 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2013

    Duct cleaning

    Having just bought our house, and the previous owners having two large dogs, we wanted to get the ducts cleaned.Well worth it! The amount of dog hair was gross (Steve described one hair ball as the size of a raccoon), and he and Matt were both very professional and thorough. They recommended we have it done every 5-7 years (assuming no more giant dogs!), and gave us tips on how we may be able to reduce that even more. We appreciated that, as many other companies will recommend you do it every 2-3 years, which Steve said is purely cosmetic, and not really necessary. We wouldn't hesitate to use the Duct Cleaning Specialists again, and would certainly recommend them to anyone.

    Answer from pro:

    Hi Byron, thanks for taking the time to share about your experience with us. Glad you were happy with the work Mat & Steve did. Sometimes duct cleaning can be done beyond the 5-7 years, but just to keep everything clean and efficient, that is a good time frame. You'll obviously want to have the system inspected, just to make sure it needs to be done before spending a bunch of money. If there is anything else we can be of service or help with down the road, feel free to contact us. Thanks again for your business, it is greatly appreciated. Paul

    Reply created 14 Jan 2013
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