The Duct Cleaning Specialists reviews (1866)

Hi Christina. Thank you for taking the time to write a detailed review about your experience with us. All of us are pretty knowledgeable about our industry and how the systems work, so glad we were able to educate you on that for your home. If there is anything else we can be of help and or service with, feel free to contact us. Thanks again, and have a wonderful time in your new home. Paul

Hi Lisa. Thank you for your review. I'll be sure to let Steve know you were happy with his work. Just wondering if you didn't want the Disinfectant, or if Steve just forgot to perform the task. If thats the case, we can always shoot back and get that done for you. Just give me a call and we can set that up. Otherwise, thanks again for your business, and look forward to being of service again in the future. Paul

Hey Josh. Hope all is well. Thanks for taking the time to write a review about your experience with us. Glad we were able to get the birds nest out and exhaust clean so your dryer can work more efficient. If there is anything else you need down the road, feel free to contact us. PS. If I come out of retirement from hockey, can you get me a decent contract?? LOL. All the best. Paul

Hi Mohammed, thanks for the review. Glad you were happy with our service. We do try and keep our schedule running smoothly, but its not always the case, so some appointments we run late to, which we always inform the customer of this. As a result, the additional vent costs were waived for any inconvenience it might have caused you, so glad you were happy with that. If there is anything else we can be of service or help with, please give me a call. Thanks again for your business, it is greatly appreciated. Paul

Hi Nela, thanks for taking the time to write about your experience with us. I try and educate people on what duct cleaning is, what should be done, and what kind of costs to expect. Some people use our service, some don't, but as long as they are aware of what to expect, hopefully these other companies (certified or not) provide the same proper and honest job we try to do. I am glad that you are another satisfied customer and were happy with the work Steve performed. Thanks again for the kind words and for having us in your home to get the work completed. Your business is greatly appreciated and we look forward to being of service again when needed. Have a wonderful summer. If there is anything else we can be of service or help with, feel free to contact me. All the best, Paul

Hi Sorel, it was a pleasure meeting you. Thanks for taking the time to write about your experience with us. Although your system didn't actually need to be cleaned, as there was only a bit of minor dust that the air filter will eventually capture, the furnace & A/C coil could use yearly Maintenance. Glad you were happy with our service & more importantly our honesty. When the time comes for the system to be cleaned, keep us in mind, in the meantime, lets keep on top of the maintenance for the system. Thanks again for your business and glad to know that other companies that have seen our work and know how we operate have been recommending us as well. All the best. Paul

Hi Michelle, thanks for taking the time to write a review for us. Knowing what air duct cleaning is and how it is done (properly) is important, especially when comparing prices, you want to know whats included in that price (especially if you've received a very low rate) For a job that takes about 3 hours to be done properly, to be accomplished in an hour or so, what kind of work is going to be done.. People usually just compare prices, and unfortunately thats not always the best way to compare. None the less, we appreciate you deciding to use our service and glad you were happy with our work and results. Appreciate your business and look forward to serving you again. If we can be of any service / help in the meantime, feel free to give me a call. Thanks again. Paul

Hey Wilson, thanks for taking the time to write a review. Glad you were happy with our work. As far as the panel goes, that should have been screwed in, so maybe the guys just happened to miss that and just tape it thinking they put the screws in. We apply a sealant on the inside of the panel to hold it in place before we screw in, so that was just an honest mistake. As per my phone conversation with you just a few minutes ago, either myself or one of the guys will swing by this evening to tap a few screws in the panel, not a problem. Thanks again for your business and most importantly the feedback, it is greatly appreciated. All the best. Paul *****UPDATE***** The panel that was missing a screw was actually the panel for the A/C Coil. Having these foil taped securely is usually what we do, as in some cases you do not want to screw in as the coil can be punctured as they are installed very tightly to the ductwork in some cases. For this instance, we were able to put a couple screws in as an added precaution but the sealant on the inside of the panel and foil tape on the exterior will hold it in place. This touch up has been rectified today (August 3rd) and hopefully Wilson can post an update with how we handled the situation. Feedback is great and how companies deal with the "problems" is the most important part. Thanks again Wilson for writing the review, we look forward to having you as a long term customer. If we can be of any help, feel free to contact me. Have a good long weekend. Paul

Hi Willa, appreciate the time you took to write the review about your experience with us. Glad you were happy with our service and look forward to being of it again when the time is required. Also, we try and keep our business honest, so with just having our price changed a few days after, its only common courtesy to give you back the refund, or keep the credit for a future job / service with us. Thats how we operate and glad you were amazed by that, to say the least. If we can be of any service / or help in the future, please feel free to contact me. All the best, Paul

Thanks for doing the review. The old saying goes, you get what you pay for. The sad thing is, the $99 quote people get, why does it always end up costing well over $500.. Whats even worse is the job is not even done properly, you paid cash, no receipt, so good luck trying to get the company back in to rectify the problem. Glad you were happy with your decision to have us in for the cleaning project. Look forward to having you as a long term customer, better yet, feel free to try out those $99 coupon guys, and you can see why we charge what we do, and why you would never consider having anyone thats not certified do the work. In the meantime, thanks again for your business, it is greatly appreciated. If we can be of any service / help in the future, please feel free to contact me. All the best, and enjoy the long weekend. Paul