The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2012

    Duct cleaning

    After reading all the amazing reviews on this website I didn't bother shopping around and contacted Paul at the Duct Cleaning Specialists immediately. We just finished our basement and are expecting a baby any day now and wanted to get the ducts cleaned as soon as possible before the baby arrives. Paul was nice enough to squeeze me in the next day. Mat and Chris came and were very polite and professional. Even though I called to book the full cleaning service, Mat decided to do an assessment first and showed me that our ducts were actually not that bad. We ended up going with a cheaper service which saved me over $100. Mat also took the time to show my husband and I how to check and change the filter for our hepa air system and our humidifier (we had no idea the humidifier had a filter that needed changing!). I was so impressed with the exceptional customer service this company provided I have already booked them for my mother in law.

    Answer from pro:

    Hey Laura, thanks for this great review. I am glad that you hired us for the work, but hopefully it was more than you just based it on reading our reviews :( Anyone can get reviews about how great service was, this and that, but why are these companies not properly certified or insured? Most people just hire a company because of price, and don't take the time to actually check them out further. A lot of people spend hundreds of dollars, even more than what we would have charged for a full system cleaning, and the sad part is, the job is never done properly. Pleased to read you were happy with our service and that you will be able to keep up to date with the filter maintenance, just give us a call if you need any help again. Also, thanks for referring your mother in law to us. I believe we are doing her on the 20th, so thanks for that and any other that you swing our way. Congrats again on your baby, all the best to you and your new family. Appreciate your business, talk soon. Paul

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2012

    duct and furnice cleaning

    My friends recommended Paul for duct cleaning of my newly purchased house. Paul and his team was very professional, on time, and did not leave any mess behind. Their service was amazing with the best price in the market and no hidden fees. What impressed me most was that they treated my home like theirs! I highly recommend their services.

    Answer from pro:

    Hey Ahmet, thanks for the review. Congratulations on your new home again. We really appreciate the kind words. Every home we enter gets the most respect as if it was indeed our own. We appreciate you choosing our company out of the "hundreds" that are around, so we return the favor by trying to do the best job possible. Thanks again for your business, and we look forward to helping maintain the system to keep it operating as efficient as possible. Talk to you soon. Paul

    Reply created 12 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2012

    Ducat cleaning

    Paul, despite the shaky start due to me rescheduling the night before our appointment (thank you!), your two fellows have just left, and I would like to comment (positively) on what I saw. They arrived on time and after a brief inspection of the house, got right to it. They cleaned inside the cold air returns, charging only an additional $5 for an extra vent! All access panels were removed and the whole system pressurized, swept and vaccumed and sanitized. Having had the ducts cleaned just a couple of years ago, your guys extraced about 2-3 pounds of old construction materials. Now, our house has never been reno'd so this was left behind! by the previous cleaning company! Mat took the time to explain the whole process, and both fellows took off their shoes though I told them not to worry as there were no carpets where they were working. Two and a half hours later, I have confidence that the job was finally done right, not by some uncertified contractor the the gas company would have sent for twice the price. A cleaning was recommended in 5 years, however, we will be calling before that! Thanks for for the great job, and above all the excellent customer service!

    Answer from pro:

    Bob, I really appreciate you taking the time to send me over this email. It makes us feel good about what we do and glad you appreciate our work. Things happen, sometimes its us that have to postpone at the last minute, so it goes both ways. Glad we were able to get it done and work to each others schedule. There are hundreds of companies out that there do duct cleaning, only a handful that are certified and do it properly, but a lot of homeowners have no clue until it is shown first hand, like your situation. We make it fun to work, doing different charity donations, attending events with our mascot, and when we do the work, we make sure it is done properly, so people appreciate that. Glad that you were happy, and we look forward to having you as a long term customer, whether it be for duct cleaning, or filter maintenance, keep us in mind. All the best. Paul

    Reply created 13 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2012

    New House Duct Cleaning

    I spoke with Paul regarding an initial cleaning of our new "old" house. Even though we were closing in 4 months he honoured the current special rate when I called. I was impressed with his professionalism and expertise in cleaning all areas of the duct work (cold air intakes and ducting). I would highly recommend Paul and his crew. Very easy to work with for my first experience with a vendor.

    Answer from pro:

    Hey Jason, glad we were able to provide a good experience for you and it is a pleasure to be the first home service company you hired for work on your new home. Hopefully your experiences with other companies result in the same way. Thanks again for your business and for taking the time to write a review about your experience with us here on homestars. Keep the site handy as its a great source for finding a great home contractor. Best of luck with the new place, talk soon. Paul

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2012

    Duct Cleaning and Inspection

    We had an issue with the heating in our rental property. The heat was okay on the main level of the house, but wasn't making it up to the upper levels of the house. We called the Duct Cleaning Specialists and were able to book an appointment about a week later. Our service person arrived on time, was very personable, and helped us inspect our ducts with his camera, and cleaned and checked our ducks. The work was completed quickly and properly and very professionally. We have already recommended the Duct Cleaning Specialists to our friends and will continue to.

    Answer from pro:

    Hi Colleen, Thanks for getting the time to write about your experience with us. I'll be sure to pass along the kind comments you had for Steve, who was the person that came to your place. Thanks for the referrals you swing our way. Let us know if we can be of any further service down the road. All the best. Paul

    Reply created 12 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2012

    Cleaning Ducts

    Outstanding job and attitude. My ducts were full of sand, plaster and debris from the previous owners renovation and there was no complaint. Professional approach to tell me why they were carting out bags full of waste... arrived on time, stayed extra 1.5 hours without charging more. Nothing but good things to say.

    Answer from pro:

    Ian, thanks for taking the time to share your experience on homestars. We enjoy homes when the ductwork is just filthy, makes us feel good about the end results. Appreciate the kind comments and look forward to being of service when you may need this work done again. All the best. Paul

    Reply created 7 Mar 2012
  • Review from Tom N
    Rating: 5 out of 5
    Review left on 5 Mar 2012

    Duct Cleaning

    As noted in other reviews, service was very professional, thorough and on time. Technicians explained what would be done and the cost involved, which was very reasonable. A pleasure to do business with.

    Answer from pro:

    Hey Tom, thanks for the feedback. It was a pleasure meeting you and your wife. Glad you were happy with our work, and look forward to being of service again when needed. All the best. Paul

    Reply created 7 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2012

    Duct cleaning

    These guys were referred to me by my designer who recently used their services. Managed to book a time within a couple days. Arrived on time (even a bit early), thorough run down of what needed to be done, and after inspecting my ducts, said it only required the basic clean, which was cheaper! I was surprised because I recently did major renos to my entire house. Cleaning was done in about 2 hours, overall very courteous and professional. I would definitely recommend The Duct Cleaning Specialists to my friends and will be using them again next time I need duct cleaning done. Thanks!!

    Answer from pro:

    Hey Pho, thank you for taking the time to write a review about your experience with us. We always inspect the system to make sure it actually warrants the need for a cleaning, that would be beneficial. In your case, just having the return ductwork cleaned out and supply vents cleaned of the construction debris, was all that was needed, as the system overall was in good shape. Keep up to date with filter maintenance, and if we can be of any service down the road, feel free to give us a shout. Thanks again for the comments, your business is greatly appreciated. Paul

    Reply created 4 Mar 2012
  • Review from tvrtko meler
    Rating: 5 out of 5
    Review left on 2 Mar 2012

    duct cleaning

    Steve did excellent job cleaning the ducts. When he came he inspected the ducts and explained to me every step in a process of cleaning. He did the job nice and professionally. I would recommend this company to do duct cleaning to everybody. Tvrtko

    Answer from pro:

    Hi Tvrtko, thank you for your time to write a review about your experience with us. We are glad that you were happy with our work, and even though you didn't mention it, I am thankful about your understanding in having to postpone the job at the last minute. Steve is a great employee and takes a lot of pride in what he does, so I will pass along the kind comments you had for him. Appreciate your business, and look forward to being of service again when needed. Thanks again, all the best. Paul

    Reply created 4 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Feb 2012

    Duct Cleaning

    Steve arrived on time with his partner; he recommended the basic duct cleaning as our ducts were not too dirty; he explained in detail what he was doing and why; the price was very competitive; Paul arrived later the same day to replace my humidifier filter. Over-all a very professionally and client oriented business.

    Answer from pro:

    Hi Aubrie, thanks for getting the time to write a review about your experience with us. Glad that you were happy with our work and honesty about the status of your system. Thanks again for your business and look forward to having you as a long term customer and keeping your system operating as efficient as possible. Have a good one. Paul

    Reply created 4 Mar 2012