The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2011

    Bungalow duct cleaning

    Very satisfied! I am very glad we hired their services. The home we recently purchased had not had their ducts maintained since 1970! My entire family was very pleased with the thoroughness and professionalism with which the job was done. We will definitely recommend you to all our family and friends! And also, thank you for cramming us in on thanksgiving day! We know you are very busy guys but are also greatly accommodating too!

    Answer from pro:

    Thanks so much for the kind words and for taking the time to write a review about your experience with us. Appreciate your business and look forward to doing it again in a couple years. Paul

    Reply created 16 Oct 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2011

    Duct cleaning

    Steve was very courteous by calling ahead to say he was going to be late. He did a great job and was very professional. He was friendly and also recommended ways to keep the air quality high in the house. I highly recommend these guys.

    Answer from pro:

    Hi Vik. Thanks for the kind comments. Appreciate the feedback. Thanks again for choosing as for the project, your business is greatly appreciated. Have a great & happy thanksgiving.. Paul

    Reply created 9 Oct 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2011

    Duct Cleaning Service

    We booked The Duct Cleaning Specialists after reviewing their profile and the many positive reviews on HomeStars.com. I also reviewed the company's website and spoke with Paul on the phone who spent the time to explain exactly what they did and what they didn't do. Paul arrived at the time he had indicated (9am) and immediately went to work. I showed him where everything was and he explained everything in detail to me prior to starting any work. He explained where he would need to cut out holes in the duct work (first time the ducts were cleaned) and drew them out before cutting them. He was very professional and courteous and took his shoes off when walking throughout the house as we had requested. After everything was completed, he cleaned up after himself and completed the job in the time he mentioned to me (2-3 hours). I asked him about servicing the furnace and he said it was not necessary to service it just yet and just cleaned it by blowing the dust out. He saved us some money doing so. His recommendation was to get a service plan with the company who provides us gas as it would be slightly more expensive, but would come with a warranty for our furnace at the same time. So even though he offers the service, he advised us to something that was in our own best interest and not necessarily his best interest. Overall, Paul was a delight to work with and I would highly recommend him and The Duct Cleaning Specialists!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2011

    duct cleaning after renovations

    Paul called to let me know he was delayed--which I appreciated. He and Steve were courteous (and handled our grumpy Jack Russell Terrier very competently!) and professional. He did a quick but careful assessment and showed me that a complete duct cleaning was not necessary--saving us money. Later that evening, Steve returned with a filter for our furnace humidifier which he installed--and which we greatly appreciated.

    Answer from pro:

    Hey Fran, it was an absolute pleasure meeting you. Thank you for the kind comments. We do try to keep everyone up to date on our appointments, and even though we may say a certain time, you never know what obstacles may pop up, and delay an appointment. Some people are understanding, some people are just downright inconsiderate, and we do try our best to keep that awareness to the customer up to date... So I do thank you for being understanding... Glad that we were able to get the job (well what was required) done properly, and look forward to being of service again in a few years. Thanks again for your business, it is greatly appreciated. Hope you have a wonderful thanksgiving weekend and rest of 2011!!!! Paul

    Reply created 9 Oct 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2011

    Duct Cleaning

    Our new but older home underwent some fairly large renovations resulting in just about every type of dust and airborne contaminant known to man. So we thought it would be wise to have our ducts cleaned to literally clear the air. After a few initial discussions with some less than reputable "fly-by-night" operations, we decided to book an appointment with the Duct Cleaning Specialists. They arrived on time and were the epitome of professionalism throughout the service call. Our technician explained every step of the process and took extreme care while in our home. We are now confident in the air we breathe and would highly recommend their services to any looking for this type of work.

    Answer from pro:

    Hey Dave, thanks for the comments.. There are so many companies out there that offer duct cleaning with these very low attractive rates, so many people think there getting a deal. When you call these companies and get more details, have the time they have no idea what they are talking about, and it makes you wonder, that if there are only 26 certified companies in Ontario alone, yet over 100 companies just listed here on homestars, what gives? I guess every industry has these kind of companies, so just doing a bit of reserach might just be worth it, as you did. So I do thank you again for your business on this project, and look forward to maintaining a long lasting customer relationship. Have a happy thanksgiving. Paul

    Reply created 9 Oct 2011
  • Review from EcoSmart Solutions
    Rating: 5 out of 5
    Review left on 29 Sep 2011

    Duct cleaning

    Our town home is about five or six years old and the ducts had never been cleaned. It's something I've been meaning to have done for years. With all of the construction debris, shouldn't the ducts be cleaned prior to the closing of the sale? Anyway, needless to say, our house was always dusty. The results are obvious and The Duct Cleaning Specialists are thorough and professional. They clearly care about customer service. Highly recommended.

    Answer from pro:

    Hey Travis, appreciate you taking the time to write a review about your experience with us. Glad you were happy with our service and we definatly do care about customer service, as every company should, but is not always the case. Thanks again, and have a happy thanksgiving weekend. Paul

    Reply created 9 Oct 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2011

    Duct and furnace cleaning

    As a pretty recent first time home owner, this was the first time that we called to have the ducts and furnace cleaned. Steve arrived early and first explained the qualifications and certifications of the company, Paul and himself before getting started on the job. He was very professional, personable and good with babies too. He did a wonderful and thorough job and even came back at another time to install a replacement humidifier filter. I would definitley recommend this company to anyone.

    Answer from pro:

    Hi Mary, thanks for your comments. I will be sure to pass them along to Steve as well. We both work very hard and it is refreshing to know that the little things we do, do not go un-noticed. Congrats on your new home, and thank you for having us in your home to do the work. All the best, and please keep us in mind if we can be of any other service to you. All the best. Paul

    Reply created 29 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2011

    Duct Cleaning

    Paul came over to clean out my ducts as I had recently done two major renovations. He told me that before he starts any job he likes to do an inspection to ensure that the job is required. After explaining how the system works and how he's going to clean it out, he took off some pannels on the return vent in the furnace room and inspected the inside. He asked me to do the same. He also inspected vents on the ground and 3rd floor and determined that it wasn't worth my money to have the system cleaned yet. Instead he recommended I use my shop vac and call again in a few years time. He also gave me tips on how to resolve my low air flow problem and then disinfected the system. He wasn't over for more than 25 min but in the end all he asked was that I make a donation to some cause that is close to me. Professionals like Paul are hard to find. Honest people who love their work and offer fair prices to everyone deserve to be promoted. Thanks, Paul.

    Answer from pro:

    Hey Rushad, thanks for taking time out of your schedule to write a review about your recent experience with me. I try and run an honest and professional company, so thank you for the kind comments. When a job is required, we do the best possible job we can. When a job doesn't really need to be done, we don't do it. Simple as that. People appreciate the honesty, and unfortunatly there are a lot of companies out there that take advantage of its customers. Thanks again for helping with a charity donation, and keep me in mind in a few years when you may need this kind of work to be done. All the best. Paul

    Reply created 29 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2011

    Duct and Furnace Cleaning

    I just moved in August to new home with new dream. I found some stressful and worry thing in the air flow system through duct and furnace. Mr. Paul arrived on time, and checked duct inside/not too bad and suggested to be cleaned after 3 or more years. He explained in details how to keep and clean. He cleaned the dust inside furnace and dryer vent. My impression is he is very honest and trustful with 100% customer satisfaction. My stress is gone. My duct(Doctor) specialist will be beside me always!!!!! Thanks Paul, Good luck in your business,

    Answer from pro:

    Hey Kim, it was a pleasure to meet you. Thanks for considering me for your project, and although your home did not really require a whole house cleaning at the present time, the need for filter replacement and a clean up of the furnace was. While I was there, we also cleaned out the dryer and made sure that was properly exhausting. And yes, although I may not always be beside you, I will just be a phone call away. LOL. Thanks again and congrats on your new home. Paul

    Reply created 29 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2011

    Duct Cleaning

    Paul was very friendly and efficient in getting the job done. He walked us through the procedure and was more than happy to update us as he went about the job. The house felt so much better after the job was done, great value for money.

    Answer from pro:

    Hey John, Thanks for taking the time to write a review here about your experience with me. Appreciate the kind comments. Congrats again on your new home, and best of luck. Paul

    Reply created 29 Sep 2011
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