The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2010

    Duct Cleaning/Furnace Cleaning

    Paul and his company went above and beyond what they needed to do. I had made a duct cleaning appointment with him, but before the date of that I had a dryer problem that I thought he could help me with. He came over and took one look at the dryer and knew it wasn't a duct blockage problem. He noticed a different problem and offered to pick up the part and install it when he came to clean our ducts. When he did come to clean the ducts, he did it professionally and exceptionally. And they were pretty dirty. My house is a 100 years old and as far as I know, the ducts have never been cleaned. There was some gross stuff in there. And he fixed our dryer, as well as cleaned our furnace. All within a quick time period and with minimal disturbances. I will definitely use Paul again for all my duct cleaning needs.;

    Answer from pro:

    Hey Adam, I am glad you are happy with the work performed. More importantly, I am happy that we were able to solve the problem with the dryer, not being exhausted properly. As far as the duct cleaning goes, I enjoy doing homes that are as filthy as yours, and I mean that in a nice way :) Thanks again for choosing us as your contractor, your business is greatly appreciated and I look forward to serving you again in the near futrue. Have a good one. Paul

    Reply created 18 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2010

    Duct cleaning

    Paul came with a colleague of his on Sunday to our home and was very pleasant to deal with. They were very knowledgable about the work being done which gave us confidence that it was money well spent.

    Answer from pro:

    Hi Archna, thanks for taking time to provide some feedback. I am glad that you were happy with the work provided. I look forward to doing it all again in a few years. Your business is greatly appreciated. Thanks. Have a good one.

    Reply created 17 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2010

    Duct Cleaning after Home Reno

    This company is very professional and I would certainly hire them again. They did a very good job and were courteous and efficient. They even gave us complimentary tickets to a Jays game :)

    Answer from pro:

    Hey Vanessa, thanks for getting time to provide a review and some feedback. I appreciate your comments and glad that you happy with my service. Thanks again and I look forward to serving you again in the near future. Paul

    Reply created 12 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2010

    Duct & Furnace Cleaning

    Our home recently underwent an extremely dusty renovation and needed a serious duct cleaning. Paul responded to my emails very quickly and set an appointment on fairly short notice. He was very knowledgeable about what needed to be done and it was obvious that he took great pride in his work. Paul did a truly exceptional job and I definitely would not hesitate to call him again!

    Answer from pro:

    Hey Doreen, thanks for posting a review so quickly. I am glad that you are more than satisfied with the service I provided. As with every customer, I appreciate your business and hope that you are enjoying your new home. I will be contacting you in a few months to replace the filters to keep your system running as efficient as possible. Thanks again for choosing me for your Duct Cleaning needs. All the best.

    Reply created 11 Aug 2010
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 10 Aug 2010

    duct cleaning

    Paul from The Duct Cleaning Specialists came over a month ago to clean our dryer vents. He was friendly, knowledgeable and punctual. We liked his work - so much so that we booked another appointment with him. He was to return a month later to clean all our ducts. There have some mis-steps on the way to that later duct-cleaning which has yet to happen. There were some mis-communications. Also some missed communications as several messages I left on the company's cellphone number were not returned - Paul has indicated the messages were not received. If you decide to go with this company my suggestion is to at least follow-up any phone calls and voicemail messages with an email. After seeing my review, Paul contacted me via this site and by telephone. He appeared willing to discuss our concerns about the missed communications and appointment, and has offered to come clean all the vents this Sat. at a discounted rate. This shows he cares about customer feedback. We look forward to seeing him this Sat. when he comes to clean all the ducts.

    Answer from pro:

    Hi Mrs. Singh; thanks for taking time to provide some feedback on the dryer vent cleaning and overall service. The dryer vent cleaning appointment was made and I was on time and the service was performed which was done to your satisfaction and I am happy that I was able to help for that. I am a little confused that you had to call 3 times, because from what I remember, I was early for the appointment. However, for the duct cleaning appointment, which was scheduled after the dryer vent cleaning in person by me, was made for August 14th, the 2nd week in August as I wrote down the information infront of you, which is why you would have never received a phone call stating any delays for the job. I am not sure where the mis-communication was because I have not received any voice mail from you regarding a duct cleaning appointment, I have just seen this post on homestars. I have made a few attempts today to contact you however I was rudly hanged up on twice, not sure by who. Regardless, customer service is one of the more important aspects I strive to provide, so if you were under the impression your appointment was August 7th, I will gladly offer my service to you 50% off the cost. I will again try and contact you personally, however, if you do see this response, please contact me at 647-234-3828. Your business was greatly appreciated, and I am a little disappointed in this post but I hope that we can resolve this mis-understanding. Thanks. Paul

    Reply created 10 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    Duct cleaning

    Paul Hannah from The Duct Cleaning Specialists is really great and I'd hire him again in a minute. He did a splendid job in a difficult situation, without complaint. He came out to clean my ducts on a public holiday and went the extra mile of following up to provide a special filter when he learned that I don't drive and can't easily get to the store.

    Answer from pro:

    Thanks for taking time to provide some feedback. I am glad that you are happy with my service and more than happy to swing by with a proper filter for your furnace. I appreciate your business and I look forward to serving you again in the near future. Please give me a call if there is anything else I can help you with. Have a good one.Paul

    Reply created 17 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    Duct cleaning

    The Duct Cleaning Specialists had been on my shortlist to call just based on the glowing HomeStars reviews, and by sheer coincidence friends who'd just had their ducts cleaned recommended Paul Hannah highly too when they knew I was looking, and they were right. Paul is pleasant, thorough and completely professional. He treated our home with respect, he was meticulous in his workspace, and he remained cheerful despite the brutal heat and humidity of a Toronto summer. An outstanding HomeStar.

    Answer from pro:

    Thanks for these kind words and for getting time to provide some feedback. I am glad that you are satisfied with the work I provided and look forward to being of service for your next cleaning. In the meantime, I will be in touch in the next few months to remind you for your maintenance. Thanks again.

    Reply created 17 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2010

    Duct Cleaning and Dryer Vent Cleaning

    The owner/operator of this company, Paul, arrived on time and was extremely professional and courteous throughout the job. He spent 4 hours at our home and was very careful to wear slippers and keep the disruption and dust to an absolute minimum. He was pleasant to deal with and he did a good job. He even took a few minutes to discuss life in semi-pro hockey with my 7 year old.

    Answer from pro:

    Hey Peter & Wendy.. hope your doing well.. thanks for providing some feedback, it is greatly appreciated. I am glad you are happy with the work that I provided, and was more than happy to take some time to chat about my hockey playing days.. and take a body check from the little guy LOL... If there is anything else I can be of help with, IE: the filters, please feel free to contact me. Your business is greatly appreciated and I look forward to doing it all over again in a few years. All the best..

    Reply created 29 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2010

    Duct Cleaning

    My wife and I never used a Duct Cleaning company before, and we didn’t know what to expect. Paul was early and did an amazing job at our house. Access to the furnace and duct work was tight. The space was tight, but Paul was able to do the job. He explained everything he was doing, and quickly cleaned up after the work was finished. I would recommend highly recommend him.

    Answer from pro:

    Hey Adam, thanks for doing a review. Every house now and then can be a little tricky to get everything set up and done properly. I hope you enjoyed the Black Eyed Peas concert and look forward to being of service to you in the near future. Thanks again for your business. Have a good one. Paul

    Reply created 30 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2010

    duct cleaning

    Paul made our duct cleaning experience very positive. He provided personal and friendly service and exceeded my expectations, even coming back to install a part for the humidifier on our furnace at his suggestion. I would happily recommend Paul to anyone in need of duct cleaning in their home.

    Answer from pro:

    Hi Mary Lou, thanks for providing some feedback... It was a pleasure meeting you and your family, and the cool secret tunnel in your home LOL. Well, I'm glad your happy with the service I provided, and look forward to doing it all again in a few years. In the meantime, if there is anything I can help with, please feel free to contact me. YOur business is greatly appreciated. Have a good one. All the best. Paul

    Reply created 27 Jul 2010
Get in touch