The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Mar 2010

    duct cleaning

    Bought a new home and wanted to clean the ducts. Contacted this company and they did a great job. Their website says it all and they did not try to sell anything more. Whatever was said on their website was actually done.

    Answer from pro:

    Update - March 20th. I still have not received a reply from you. Can you please contact me so I can verify you are infact a customer of mine and that you were indeed happy with the service that I provided. Hi Candy, thank you for the reply. However, I am just curious as to why a low rating. I strive to provide superior customer service, and if you were not completly happy with the work, I would do everything possible to change that. All work is 100% guaranteed. Can you please contact me at 647-234-3828 as I do appreciate you taking the time to provide a review, I am just not sure which customer of mine you are? I would like to emphasize that there have been some members lately that have left reviews on my site with comments that negatively affect my business image, and in result were not customers of mine, just competitors trying to impact my credit score. As mentioned, please contact me upon reading this, and I would like to rectify this promptly.

    Reply created 18 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2010

    Duct Cleaning

    I just had my ducts cleaned by Paul (The Duct Cleaning Specialists) on March 06. What an experience! He arrived on time - as a matter of fact, ten minutes before scheduled appointment. Quickly assessed the job and got right to it. Covered the entire hose route with a tarp and took his shoes off every time he walked in even though I asked not to - I've already had a carpet cleaning scheduled for after ducts were cleaned. Paul was fast, efficient and courteous. Explained every step of the process and gladly answered all the questions I asked. It took him over 3 hours to clean my house which is close to 1,800 feet. Some other businesses that I contacted prior to booking Paul told me that the whole process would be taking about an hour! If you ever hear this, please don't take it serious. And a $99 special for the entire house is a myth too - unless you just want to believe that your ducts "were cleaned". And here’s a shocker – I actually paid what I’ve been quoted and, on top of that, received a Home Depot gift card and a discount for ordering on-line! I already recommended Paul to couple of friends who are renovating their houses. And I will definitely have him back here when my ducts have to be cleaned again.

    Answer from pro:

    Hi Marian, thank's for the kind review.I am happy to read that you were more than satisfied with my service, but that is exactly how I treat each and every customer and their home. I am grateful for your referral to friends, and look forward to serving you again for your next cleaning. Enjoy the home and congrats again on the 2nd little one on the way :)

    Reply created 10 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2010

    duct , chimney cleaning and filter replacement

    Paul was very thorough and pleasant in doing his job. He was helpful on his advise on how to maintain a cleaner ducts that enable to have a continue clean air flow inside the house. We already recommended him to our next door neighbour.

    Answer from pro:

    Thank you for the review. It was a pleasure serving you. Your business is greatly appreciated.

    Reply created 3 Mar 2010
  • Review from Steve Bognar
    Rating: 5 out of 5
    Review left on 24 Feb 2010

    Duct and Chimney Cleaning

    Paul did an amazing job cleaning our ducts and he inspected our chimney which had not been done in quite some time. He informed me that there was a dead squiral in there creating a blockage which was dangerous, he removed it and gave the chimney a thourough cleaning. Being in the service industry ourselves we realize how important customer service is and the quality of the work provided. Paul is a true professional and he takes great pride in what he does, he was very meticulous and made sure everything was done perfectly. I will definately call Paul again when we need our ducts done again and the chimney cleaned. I recommend him without hesitation and anyone can contact me for a reference.

    Answer from pro:

    Hi Laura, Thank you for your review. It is greatly appreciated. Like you said, being in the service industry yourself, customer service and 100% satisfaction is an important part if you plan on maintaining a successful business. Thanks again for the review, all the best. Paul

    Reply created 24 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2010

    Duct cleaning

    We had our ducts and bathroom vents cleaned for the first time since we moved into our home 3.5 years ago. Paul from Duct Cleaning Specialist was very knowledgable and professional. He explained the process clearly to us and helped us understand what to watch out for in the future. We were very pleased with the results and recommend this company.

    Answer from pro:

    Hi Leyla, Thank you for taking the time to write a review. I am glad you are pleased with our service, and hope to serve you again in a couple years. Thanks again for your business. Paul

    Reply created 24 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2010

    Duct cleaning

    Paul arrived on time and did the job well for the estimated amount. That, and his being a pleasant guy, is why I ranked him highly and would recommend his service to others.

    Answer from pro:

    Thanks for doing a review. It is greatly appreciated. Hope to serve you again in a couple years. All the best. Paul

    Reply created 24 Feb 2010
  • Review from Geordie,
    Rating: 5 out of 5
    Review left on 15 Feb 2010

    Duct Cleaning

    Paul arrived at exactly the time promised. Did a great job and gave good advice. A very pleasant young man. I would not hesitate to recommend him. The price was more than reasonable for the work performed. A pleasant all round experience.

    Answer from pro:

    Thank you for the kind review, it was a pleasure to meet you and once again thank you for choosing The Duct Cleaning Specialists as your contractor. Hope to service you for your next cleaning. Regards, Paul

    Reply created 15 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2010

    Duct Cleaning

    When I first spoke with Paul on the phone, he was very clear about the process, the probable cost, etc. He came two days later and did a very thorough job, leaving the house as he found it. Very helpful and couteous. This is clearly a very competent young man who is building a business through customer satisfaction. David

    Answer from pro:

    Thank you for the kind words. That is exactly what I try to accomplish with each and every job, and hopefully will continue to have successful business for many more years to come. Once again, thank you for choosing The Duct Cleaning Specialists as your contractor, your business is greatly appreciated. Hope to be of service in the near future. Paul

    Reply created 15 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2010

    Duct cleaning work

    Good thorough job was done. Clean and organized truck with new and clean equipment. The technician did a great job and took his time to do the job well. Cool promotions were offered as well and I would recommend this company to anyone that needs duct cleaning done. Price is amazing for the job they do!!

    Answer from pro:

    Hey Gio, Thank you for your business and most of all thank you for taking the time to provide a review for me. Satisfying customers is my top priority, and I am glad that you are happy with the services provided. If there is anything else I can be of assistance for, please let me know. Hope to serve you again for your next scheduled cleaning. All the best, Paul.

    Reply created 9 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2010

    cleaning out your duct work

    They are professionals who know exactly what they are talking about and know how to do the job efficently. Well mannered and very knowledgeable. I would highly recommend this company.

    Answer from pro:

    Thank you for taking the time to prepare a review. I would also like to again thank you for preparing me an unexpected, but wonderful lunch; chicken wings are my favorite :) I appreciate your business and hope to serve you again for your next scheduled cleaning. Take care, Paul.

    Reply created 8 Feb 2010
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