The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2018

    Bathroom leak, master tub water issue, kitchen sinks

    Wayne and and Kelley with Gentlemen plumbers did really great work, very knowledgeable and efficient. I am extremely happy with the level of service and expertise. The previous plumbers I called did not know how to repair the problems, while with them everything was completed immediately.

    Answer from pro:

    You can always count on us to send over only the most qualified technicians to fix whatever problem you may have on your property. Thank you very much for your great review, Tgrant. We hope you're having a great week! If you run into any more trouble, give us a call.

    Reply created 30 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2018

    Toilet and shower drainage

    Brian did an excellent job! He is very knowledgable and made sure we were satisfied with his work. I will definitely use this company again. Thank you!

    Answer from pro:

    Thanks for the wonderful review, meftimberman! We love hearing that you are so impressed with Brian's service. If you run into any further trouble with your toilet and shower, please let us know. Thank you again!

    Reply created 30 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2018

    Repair leak; upgrade parts

    The service was professional and thorough. I was offered several options to meet my needs which were clearly explained to me. I was very happy with the final resolution.

    Answer from pro:

    Thank you for the great review, KK! We take great pride in empowering our clients by giving them all the details before we start the job. That way, you always get what you want! Satisfaction Guaranteed.

    Reply created 6 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2018

    Main Sewer line Auger

    Plumber came quickly, explained everything in detail (layman's terms). Service was done quickly and efficiently. After service documentation was very comprehensive for record keeping of home services.

    Answer from pro:

    Hi Bryan, thank you much for sharing your experience with us! You can count on our technicians to never speak over your head. After all, when we're all on the same page, everyone is happy! Give us a call anytime you need some plumbing work!

    Reply created 6 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2018

    Capping a Gas Line, Fixing a leak

    The plumbers were courteous, kind, detailed and determined. The left the area clean and tidy. They had to do some investigative work to find the leak and they persevered until it was found. I will definitely use them again.

    Answer from pro:

    Thanks for the great review, BWade! You can not keep a good plumber down, ESPECIALLY when there's a leak to be found!

    Reply created 6 Jul 2018
  • Review from LY
    Rating: 1 out of 5
    Review left on 2 Jul 2018

    dishonest estimates provided

    I called this company to reattach my existing toilet. They told me that it will cost a travel fee + time that take to fix it. I never had issues with companies with high reviews from homestars. So I left my parents who does not speak English and went to work. Two technicians called my husband 9:44am said it will cost $426 to reattaching toilet with a new wax ring which is extremely high. and they offered free home inspection for some reasons which we dont need.... The technicians called my husband at 10:59am that it completed but they were spending time chatting in our dinning table for 20-30 min. I had great experience with other plumber companies from homestarts. I am sure that other technicians from this companies are excellent. but I felt strongly taken advantage because I was not at home. They quoted me an approximate cost (travel fee + hourly rate) and when I wasnt available they quoted a higher cost (travel fee + by the job not hourly). I feel this was dishonest.

    Answer from pro:

    Thanks for the feedback, YL, we are always looking for ways to improve our business model and we'll definitely investigate further into your account.

    Reply created 27 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2018

    Kitchen Sink back up

    I had a back up in my kitchen sink the came from the sewage line. Gentlemen Plumbers were very responsive to my service request. Scott arrived barely 2 hours after the initial service call. He was knowledgeable and very professional. He made sure to explain the problem to me and the various options towards resolution. There was no up sell and he worked hard to give me a cost effective solution. I am very happy with the service and will use Gentlemen Plumbers services again.

    Answer from pro:

    Hi Abdulkareem, thank you so much for taking the time to share your great experience with us! We know all too well how unpleasant a sewage backup is so we appreciate how important it is that we get that fixed for you right away. We'll be sure to share your kind compliments with your technician Scott. Give us a call anytime!

    Reply created 5 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2018

    Plumbing - sewer backup

    After I discovered a sewer back up in my basement one morning., I called the Gentlemen Plumbers right away. I was told that someone would be out in the afternoon. The technician arrived before 100 PM and began evaluating the problem. Once the sewer back-up situation was resolved, we discussed other plumbing equipment that needed. I was very happy that the technician was able to take the time to replace faucets and washing machine hoses and rearrange some plumbing to bring it into compliance with the Code. The technician was very courteous, professional and knowledgeable and he communicated clearly to me what the problems were and how they were repaired and resolved.

    Answer from pro:

    Hi Judy, thank you so much for sharing your great experience with us and for giving us such a wonderful review! We understand how unpleasant sewage backups can be so we treat each one with care. We're happy that you gave us the opportunity to help you and that you are satisfied with our work! Have a great week!

    Reply created 26 Jun 2018
  • Review from Big Rex
    Rating: 5 out of 5
    Review left on 21 Jun 2018

    Kitchen sink

    Great work / fast / knowledgable tech. Would use again without question. Thanks again for the great work.

    Answer from pro:

    Hi Big R., thank you so much for the great review! We love when customers share their terrific experiences with us. If you should need us again, don't hesitate to call. We'll be there in a jiffy. =)

    Reply created 22 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2018

    Service call for leaking pipe

    Congrats to Walter and Steven for a job well done. From the quick response time to book the appointment, the call in the morning to ask if the service technicians could arrive earlier than stated was handled in a professional manner. We were very impressed when Walter arrived looking very clean and professional in a shirt and tie. After assessing the problems, extra help was called in. Walter and Steven worked effeciently through the remainder of the day. We were very impressed that neither one stopped for breaks and were very good about letting us know what they were doing along the course of the day, when they had to shut down the water. Thank you Walter and Steven for a job very well done. Thank you

    Answer from pro:

    Thank you for your great review, Tony and Laurie! We pride ourselves on ensuring that our customers are never uninformed regarding everything that we do. We love that you recognize that! Thank you so much for giving us the opportunity to help you! We'll be sure to send your kind compliments to your technicians as well. =)

    Reply created 19 Jun 2018
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