The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from Inga Ellott
    Rating: 5 out of 5
    Review left on 23 Jun 2019

    Flooding in the basement

    Adam took care of everything and solved all our problems. He checked everything in the house and gave us a copy of his findings. We are extremely pleased with his work. He was extremely professional, helpful and polite; a real GENTLEMAN PLUMBER! We will definitely call your company (and hopefully get Adam again) if we have further needs. Thank you.

    Answer from pro:

    Dear Inga, Thank you so much for taking the time to reach out to us with such a great review. A flooding basement can be so stressful. We are glad that we could get Adam out as soon as we did and get that flooding stopped for you. We would be happy to send Adam out to you again when the need arises. Have a great summer!!

    Reply created 25 Jun 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Jun 2019

    Remove water filter on main water line and install a new shut off valve

    I was very happy with most everything. They were at my house within an hour of receiving a call on a Friday night. The tech was professional, friendly, and helpful. What I was not happy with was how expensive it was. It was about a half hour job, hour max it took him, and i was charged almost $400 dollars. I realize this company works on a flat fee rather than per hour, and i think that is great for large jobs, but how a simple repair gets priced so high is kinda ridiculous. He did quote me before he started, so i knew what the final total would be and could have refused, but at 8pm on a Friday night with no water what do you do?

    Answer from pro:

    Hello aletha.peterson. Thank you for taking the time to review your service with us. We apologize that we fell short of your expectations. Your concerns will be shared with the management team and our customer care specialist. We strive to have a team that responds quickly and with all the needed parts (even late on a Friday night). We are glad you benefited by having one of our techs out so quickly and didn't have to face a weekend without water. You are right that we present our pricing upfront. When possible we also provide as many options as we can, so our clients can feel comfortable with the work they are choosing to have done. Sounds like there may have been limited options for you on an emergency you were not expecting. We understand that kind of stress and don't take advantage by charging overtime or inflated rates outside of business hours. We offer our straight forward pricing around the clock. We appreciate your feedback and will have our customer care specialist reach out to you soon. Thanks again for making an effort to share with us. We will be in touch shortly!

    Reply created 26 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2019

    Hot water tank

    Installed new tank quickly little pricey but I feel like it’s worth it thank you to Nick!

    Answer from pro:

    Thanks for the review, Roxy. We'll let Nick know how happy you are with his service. Have a great fantastic week!

    Reply created 24 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2019

    Install hot water tank

    They explained in depth what the problem was & what we had to do to fix it. After the disconnect & install the hauled away the old tank

    Answer from pro:

    When we replace a tank, we always dispose of the old tank. It's a bit of an extra step but it's a valuable service that we love to provide. Thank you very much for your wonderful review, rogerdabra. We hope you enjoy your new tank!

    Reply created 21 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2019

    Fawcet install, replacement of water lines for washer and two toilets

    It seems to be good, I think the fawcet installation is a little bit expensive. But overall happy with the performance

    Answer from pro:

    Thanks for the review, david_booth. We'll be sure to let Adam know how happy you are with his service. Have a great weekend!

    Reply created 21 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2019

    Hot Water Tank Replacement

    Gentlemen Plumbers were able to respond quickly and come out to our home within an hour of calling. Over the phone, I was explained the pricing to ensure I would be fine with it. I really appreciated the promptness. Tom was the technician and as we suspected, we needed a new hot water tank which he had in the truck. He explained the pricing options and we decided on the 10 year warranty package and then he went on his way to get his tools to remove our old leaky tank and get the new one. He would wear shoe covers in the house and had a mat to lay out his tools to keep things clean. He also dried up the floor for us. I felt bad it was just him doing all the work and it took about 5 hours after arrive and completion of the home inspection as well (bathrooms, sink, and laundry areas). The price is a little high compared to other companies I know of, but I appreciate how quickly they were able to come out and have a tank available on the spot. We also had their magnet so we got a bit of a discount on our bill as well. We were happy with the service and quick response from the company.

    Answer from pro:

    We understand, all too well, how a failed hot water tank can add stress to a homeowner, so we always do our best to be as prompt as possible. Thank you very much for your review, Violet. It was our pleasure to serve you. We hope you enjoy your new tank for many years to come. When it comes time to service it, please give us a call and we'll send Tom out to your property. Thank you again for your business and we wish you a fantastic Summer!

    Reply created 21 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2019

    Leak repair on a mobile home/trailer

    -they call with an arrival time, which shows they respect your time -they actively want to show you what they are repairing, which helps with trust -they come with ipad, if they see something they are not familiar with they will actively try to research it. We had odd looking piping which he wasn’t sure if it was up to code. But they did research to figure out what it was. - they initially quoted us much higher and once they looked for ways to save us money the quote started at $4000 and it went down to $1550 once they did further work and investigation. They could have ripped us off and they didn’t. They actually worked to save us money. -they fixed bad work done by another contractor to our hot water heater - they were; knowledgeable, friendly, informative, clean, honest and affordable -I would highly recommend and/or use again if needed :) -my mother’s a senior gave senior discount as well

    Answer from pro:

    We love working on mobile homes! Thank you very much for your shining review, thelisamal. We always do our best to do right by the customer and your story is a wonderful example of that. We hope you have a fantastic Summer and thank you again for your business!

    Reply created 21 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2019

    Toilet replaced

    Adam , Was clean and diligent in doing the work. Respectful in the home . Finished project in timely manner

    Answer from pro:

    Hi presidio205, thank you so much for taking the time to let us know how impressed you are with Adam's service! We hope you enjoy your new toilet. If you have any questions or concerns, please let us know. Thank you again for your business and a fantastic Summer!

    Reply created 21 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2019

    Annual inspection and warranty work on kitchen sink

    Every year as a member I have an inspection done of all the plumbing. Any concerns or questions I have are answered comprehensively and politely. This year I had concerns with a tap previously installed. I ended up upgrading to a different model. I was only charged the difference between the first tap and the new upgraded version. It’s appreciated when a company stands by their warranty. The priority was making me happy with my sink. I hate companies that make you feel like they are doing you a favour by making you happy. That was not the case here. A true gauge of a company is how they treat you after the sale.

    Answer from pro:

    Hi susan.mogg, first off, thank you being a valued member! We are very happy that you love the perks that membership provides and we look forward to impressing you for many years to come. We strongly believe in the power of integrity, in both our service and how we treat people. We always stand by our promises to others and you can always count on our warranty. We hope you have a fantastic Summer and thank you again for your business.

    Reply created 20 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2019

    Fixed leak

    Thorough investigation and solution was determined quickly. Professional and personalized service. Would highly recommend company.

    Answer from pro:

    Hi cmochulski, thank you so much for the wonderful review. We understand how much of a nuisance leaks can be so we're very happy that you call us when you did. Thank you again for your business and we hope you have a fantastic Summer! Should you have any more trouble with the plumbing on your property, please let us know.

    Reply created 20 Jun 2019
Get in touch