The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2019

    Drains

    Friendly efficient fast. Dylan was good. On time good information. Fully explained everything. Clean and tidy.

    Answer from pro:

    Thank you for the Fantastic review, dougmurdoch! It was our absolute pleasure. We'll be sure to let Dylan know how happy you are with his work and we hope you have a great week. Thank you again for your business!

    Reply created 3 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2019

    Hot water tank replacement

    We lost hot water and tried unsuccessfully to start the pilot light again. After diagnosing the problem and assessing the tank it was explained to us that even if the failed part was replaced the tank was on borrowed time (not surprisingly). We opted to replace the tank and it was done in the same visit. The time we noticed the problem to the tank being replaced was only about a day and a half which is so impressive. The work probably could have been done cheaper if we did it ourselves but it was done well and with quality parts and in a very timely manner so I feel it was worth the price. The plumber was polite, friendly and up from about the cost and our options.

    Answer from pro:

    Hot water is just one of those things that you don't appreciate until it's gone. Thank you very much, MHardy, for calling us when you did. It was our absolute pleasure to install your replacement tank and to return functionality to your home. If you have any questions or concerns regarding the install, please do not hesitate to reach out to us. Thank you again for your business and we look forward to serving you again!

    Reply created 30 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2019

    Drain problem

    Start to finish a professional experience. Mike the plumber was friendly and clearly explained every step of the process. Mike wad careful in working through our house and successfully fixed our problem with less difficulty than I feared. Recommended.

    Answer from pro:

    Hi Casey, thank you very much for taking the time to review us! Mike is the absolute best...and we're so happy that he impressed you with his professionalism. Should you have any further trouble with your drain, or anything else on your property, please don't hesitate to let us know. Thank you again for your business and we hope you are having a wonderful Spring!

    Reply created 30 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2019

    Repair of leak in pipes under kitchen sink.

    Diagnosis/ repairs made to cause of leaking pipe underneath kitchen sink. Excellent service by technician - made 2nd service call within a couple of hours on the SAME day to fix the problem. Thank you.

    Answer from pro:

    When it comes to leaks, we will NOT be deterred! Thank you so much for inviting us into your home to fix that leak for you, thessels, it was our pleasure. We appreciate that you took the time to let us know how we did. Thank you again for your business and we hope you're enjoying the wonderful weather!

    Reply created 29 May 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 May 2019

    Hot water tank inspection, bathroom sink pipe replacement

    Prompt friendly knowledgable completed work quickly and professionally inspected all sinks and drains - washer, hoses and explained upkeep and what was being done and what to look for in future

    Answer from pro:

    We believe that completing the job, as the customer explained it to us, is simply the beginning. We always like to add value by helping our customers save money by informing them of potential problems on their property. It is one of the many things that we do that make us stand apart from our competition. Thank you again for your fantastic review, Annonymous, and if there's anything else we can do for you, please do not hesitate to give us a call. Have a wonderful week!

    Reply created 29 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2019

    Washing machine pipes behind.

    Jason from gentlemen’s plumbing was very informative, thorough and polite. He was able to fix the problem and also gave me a quote for things that may need servicing in the near future. I would recommend gentlemen plumbing to my friends and family.

    Answer from pro:

    Jason is the BEST! Thank you very much for your wonderful review, stphlee. We are so happy to hear that you had such a great experience with Jason this week. Should you need anything else, don't hesitate to reach out to us. Thank you again for your business and have a FANTASTIC week!

    Reply created 29 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2019

    External water shut-off replaced.

    Thanks for everything. It was fast, excellent work. Great information about the job, very thorough explanations.

    Answer from pro:

    With warm weather here, it's a great time to service shut-offs. Thank you very much for your fantastic review, Eric. We're happy to hear that Mike did such a great job! Thank you again for your business and we hope you're enjoying the sunshine!

    Reply created 29 May 2019
  • Review from Sahib Quraishi
    Rating: 4 out of 5
    Review left on 28 May 2019

    Bathroom repair

    Good. Did it quick. Explained everything to me. Moreso upset with the dispatch itself. Asked for a 1-5pm appointment and didn’t come till 615. Planned my whole work day around 1-5pm and ended up getting having to drive across the city and back because of the mishap. Nothing was offered in return for the mistake. Prob won’t reccomend to my friends since my friends don’t like non punctual services.

    Answer from pro:

    Hi Sahib Q., thank you so much for sharing your experience with us. First off, we would like to apologize for the late arrival. We completely understand that it was inconvenient and outside of our agreed-upon call window. We have shared your review with our Care Manager (Mauri) who will be investigating further into this matter to see what went wrong and to ensure that it does not happen again. Again, thank you very much for your review and we appreciate you helping us improve our business. Have a great week!

    Reply created 28 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2019

    Kitchen sewage draining

    On time, professional and efficient! So happy that I decided to go with their services!

    Answer from pro:

    Thank you so much for the great review, doriszhang9! We hope you have better flow through your drain now. If you have any further trouble, don't hesitate to reach out to us. Thank you again for your business!

    Reply created 27 May 2019
  • Review from Huntington Hills customer
    Rating: 5 out of 5
    Review left on 25 May 2019

    Water heater tank replacement

    My water heater tank broke. I called the gentleman plumbers, and they had their tech, Vern, come within a few hours. He did a great job explaining our options and process. He removed the old tank and hauled it away. He then brought in a new tank and adjusted the plumbing so it fits in well. Everything looks great and we had our hot water back.

    Answer from pro:

    Sounds like the perfect fairytale ending! Thank you so much for letting us know how happy you are with Laverne's work, Huntington H. We hope you enjoy your brand new water tank. Thank you very much for your business and we hope you have a great week! =)

    Reply created 27 May 2019