The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from Cris Mcmurdo
    Rating: 5 out of 5
    Review left on 11 Mar 2019

    Sump pump and frozen pipe

    Very satisfied with the quick response to our frozen line Very professional company from start to finish

    Answer from pro:

    We always do our best to respond to frozen lines request as soon as possible. Not only are they disruptive to daily living, but they can also be a potential bursting hazard. Thank you very much, Chris M., for inviting us out to that them for you, and to service your sump pump. We are happy that we could get everything fixed up for you. Thank you for your business!

    Reply created 12 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2019

    Basement drain snaking

    The plumber took a video and snaked and cleaned the grease out of my clogged basement and kitchen drain

    Answer from pro:

    Sending a camera through the line can be a real eye-opening experience, especially for the homeowner. It's a great opportunity to learn about preventative maintenance and, of course, finding out exactly what is causing the obstruction in the first place. Thank you very much for your great review, jv_11. It was our pleasure to clear your lines for you!

    Reply created 12 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2019

    Bathroom toilet leak.

    They gave us a new toilet, fixed everything up, and check out the rest of the house. They were kind and efficient.

    Answer from pro:

    There are few things more satisfying than having a new toilet installed. Thank you very much for your review, joan.mcmaster. We'll be sure to let Wayne know how happy you are with his service!

    Reply created 12 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2019

    Furnace Repair

    The service personnel were friendly, efficient and fixed the problem. They explained the issues and were very clear on the solution.

    Answer from pro:

    Thanks for the great review, feb! Much like your username, the month itself was very hard on furnaces this year. Thank you for inviting us over to give your furnace a health check. After that polar vortex, it deserved it!

    Reply created 11 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2019

    Drain back up due to roots

    Kyle was very knowledgeable and respectful. The service was professional and I feel like we are now in good hands. You r company has a good customer service program which I appreciate. Thank you!

    Answer from pro:

    Roots can be a pesky nuisance, especially when they are attracted to our main line. Thank you for inviting us out to help push them out of your pipes! Have a great week, jan. =)

    Reply created 11 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2019

    Drain leak in upstairs bathtub

    Adam was very professional. He explained exactly what he was going to do. Very polite and courteous. Job well done!

    Answer from pro:

    It's important to catch those leaks right at the onset to avoid potentially costly repairs in the future. Thank you for calling us out right away, and for the great review, lv3447! We appreciate your business. =)

    Reply created 11 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2019

    Kitchen drain area pipes to the faucet were leaking at the connection spot

    Courteous answered all my questions and explained what he needed to do Recommended a few things I may need to address in the future Clean

    Answer from pro:

    Thank you very much for taking the time to review us, pampedersen. We appreciate your business and we're happy that we were able to impress you with our friendly and thorough service! Should you have any further trouble with any leaky pipes, give us a call and we'll be over right away.

    Reply created 11 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2019

    Sump pump high float alarm went off. Diagnosis, removal, replacement, and repairs to lift station

    High float alarm went off. Called out priority to diagnosis issue. Investigation into repairs required. Second technician dispatched to blow out lines to find potential blockage. Removal of entire system to discover filters completely clogged. New pump required. Needed to return following day as technicians had stayed late into evening. Vac trucks required to suck out sump in order to enter confined space with air packs to perform repair inside tank to connect new pump. A long and messy job but everything back up and able to use toilets showers sinks etc! Technicians were thorough and explained each step and updated constantly. Recommendations were made and executed professionally. They worked in cold weather (with smelly sewage) for long hours in order to get water/drainage up and running as quickly as possible.

    Answer from pro:

    Wow, now that's the true mark of a professional! Thank you so much for allowing us the opportunity to get your sump pump back into running condition, missmelanie. We know how important it is to have your drainage working properly so we are very happy to be a part of the solution. We appreciate your business and thank you so much for your detailed review. Should you have any difficulties in the future, give The Gentlemen Plumbers a call! =)

    Reply created 8 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2019

    home inspection

    Sean came to assess a frozen pipes issue, he gave all possible options. He proceeded to do a home inspection & informed of me some potential issues. He was very polite, respectful & knowledgeable.

    Answer from pro:

    Polite, respectful and knowledgeable are three attributes we are proud to associate with our technicians. Thank you very much for your great review, chris!

    Reply created 7 Mar 2019
  • Review from Top secret
    Rating: 5 out of 5
    Review left on 7 Mar 2019

    Garburator repair

    Great work, plumber was an awesome guy. However, $450 was a little expansive for pressing the reset button on the unit and a container of drain cleaner.

    Answer from pro:

    Thank you for the review, Top s.. We'll pass along your concerns to the technician's supervisor.

    Reply created 7 Mar 2019