HomeOwner
Construction of Tile Floor
Answer from pro:
Our company was hired to remove the asbestos tiles together with the sub floor that the tiles are glued onto (which we did). The cross beams were not removed because: A. It's structural, and we can't touch these beams with out a written confirmation from a structural engineer instructing us to do so and what support to put in place prior to reconstruction. B. Nowhere on the remediation estimate does it states nor on the scope of work that we were quoting on the removal of these cross beams. C. No where on the construction estimate was there an indication that he will be removing or replacing these beams. As per our construction managers email he did advise you when he was installing the sub floors on top of the cross beams, that the floor will end up too high. You asked him to keep going and that you will be ok with it being high and will install a transition dropper. Only once our work was completed, and the last tile was installed, had you decided to address the fact that the floors came up too high. Now, we followed your engineer's instructions by using the 3/4 plywood as sub floor as well as your instruction to continue working even though he advised you the sub floor would be too high given the size of the height (these cross beams were there they didn't just appear). The structural engineer could easily see that they were existing; had he even been on site post remediation for any observations? Rather then assuming we removed them, there should have been a site observation (we never received a written report instructing us to do so). During the reconstruction phase you had the opportunity to stop our construction manager at any given moment after he suggested that the subfloor 3/4 size will be too high (your instructions were to keep going). You also had the opportunity to stop Charlie when he was installing the tiles as it was evident that the tiles would be too high. We are not at fault for the height issue as we advised you throughout the entire process. Although we offered to come back and fix the issues related to poor workmanship (the uneven tile and grout at no cost) you decided not go head with it. Further more, we had also offered to help with giving you our trades at our costs in order to redo the reconstruction work including the removal of the sub floor and reinstalling the tiles with no profit and reduced costs, but your decision was not to proceed with it. Your email sent to us on September 4th 2016: "I appreciate ____ efforts, professionalism and that he always responded to emails or phone calls in a timely and respectful manner. I appreciate _____ professional and respectful email on Thursday September 1 in an attempt to work things out on a mutual basis. I also appreciate _____ professional and respectful approach Thursday evening to re-examine the job at hand in a very hands on manner as well for his email Friday morning. ______ was really working to resolve the issue even at a cost to himself. In saying this I have weighed many options and will not ask you to work on the floor any further. I ask that you remove the debris that sits on my front porch to complete the paid invoices from the previous floor jobs. Thank you" Unfortunately, our position on this matter remains the same as we had tried to fix the issues related to our poor workmanship and are not at fault for the height of the floor. CRS Management
Reply created 13 Dec 2016