My older fridge/freezer was making very loud noises and eventually something sounded like it died over the weekend. I called JSN and Sam referred me to Ayman. Ayman did a great job of diagnosing the problem which turned out to be the thermometer sensor whose failure created a cascading effect of problems (defroster/heater shutdown which then lead to a buildup of frost/ice which in turn stopped the fan, and thus refrigeration of contents). Ayman also walked me through the job and explained what was going on which I found reassuring. The repair price was a small fraction of what it would have cost to purchase a new fridge, which I was also considering but heard on the news that older fridges are more reliable. As it turns out, Ayman mentioned "old is gold" when it comes to fridges since newer models are more complicated, break down more frequently, and are more costly to repair that older ones. Overall, I'm very happy with the excellent job that Ayman did and will refer him, and JSN to others. Great stuff guys, thanks for the great service.