JSN Appliances Repair Inc reviews (1292)

Based on our experience, we do not recommend JSN. After reading all the rave reviews on HomeStars, we contacted JSN to repair our dryer that wasn’t heating up. When the technician arrived, he asked no questions, so we explained that it failed to provide enough heat to actually dry clothes and it would just run for hours and hours if we didn’t interrupt it. He checked the outside airflow which we had already done, then took front panel off and ran the dryer for 25 minutes. When we inquired how it was going, he said dryer was working. We were shocked because at this point, he had done nothing besides turn on the dryer and scroll through his phone for almost 30 minutes. We explained again that the dryer was ‘running’ but it was failing to heat enough to actually dry clothes - taking about 4 hours to dry a small load. So, he ran the dryer for another 15 minutes after which he offered to simply order and replace both thermostats. Apart from the screwdriver to remove the front panel, he had not used any tools and tested no parts. We were surprised he didn’t test anything to see if it was working or not. As for ordering the parts, he said he had no idea on cost or delivery time, telling us that he had ordered a part months ago and the customer was still waiting after 6 months for replacement. This did not leave us feeling optimistic. His main concern was whether we’d be paying cash for the service call and for the subsequent repair call. He left with the promise to give us a quote for replacement thermostats. Two days later, he texted saying he wasn’t sure whether or not he could find the parts to order. We did a quick Google search and found at least 2 suppliers with inventory. We were baffled. It seems he wasn’t interested in doing the repair. It cost us $70 and the dryer still isn’t fixed.

We hired JSN about a month ago to inspect our stove that was displaying an error code. Unfortunately, the error code was the replacement of the control board which tends to be the most expensive part of the stove. JSN laid out my options and provided me with the price to replace the control board. My wife and I were not in a position to buy a brand new stove as we didn't want to spend that kind of money at this time. We decided to proceed with the replacement of the control board. Ayman was a wonderful person to deal with. He was honest, respectful and willing to answer any questions I had. Stove works great and although we spent more money than we wanted to, it was better than buying a new stove which would have costed us $1100 at the minimum. Thank you for your services.

Repeat JSN customer; Sam and his company respond to your call or e-mail, are quick to schedule a service call, and show up within the time window they establish. JSN is a friendly and trustworthy appliance repair company. They even follow up to ensure the appliance is working several days after the repair.

I have called this company before and they are fantastic! Sam repairs issues with my appliances very quickly, at a low cost. This is the only company I would contact for appliance repair.

Outstanding service. Quick, clean & efficient. Very competitive price. Excellent follow up. Second time we used Jan.

I found JSN to be very knowledgeable, finding the problem - ordering and supplying the part to do the repair. I found the owner to be very professional, respectful and very well organized. So nice to see a trade with a great attention to detail. We were kept informed by text along the way regarding availability and appointment date and time. I hope we don't have to contact JSN too often but, they will be first on our list to contact for any further appliance problems.

Sam was very polite and gave the machine a thorough check. He gave a detailed estimate including time to get the part and returned to fix the machine as soon as the part was available. He was accurate in his estimate and professional. We were pleased we chose to go with his company and would recommend him to friends. His name and phone number has been added to our "fixer" list.

Sam has helped me out numerous times now with various appliances, most recently my dryer. It works great again. Sam is professional and friendly, his rates are very reasonable, and he always gets back to me quickly. I wouldn’t hesitate to contact him again. Thanks!!

Oven would heat up but wound then turn off. Problem diagnosed as needing new control panel which was ordered and replaced. Oven now working properly.

We have used JSN on multiple occasions because they are efficient & courteous. Thanks to experience, Sam always comes prepared with possible replacement parts which reduces the need for subsequent visits. The job is done quickly & no after mess. Thanks Sam!!