Spark Service Pro

Rating: 4.8 out of 5

Spark Service Pro reviews (1348)

  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 19 Sep 2023

    Exceptional Service

    Our LG fridge failed suddenly. We found Fix Appliance through a Google search and their customer reviews looked good. From the moment we called and spoke to their team to the fridge being repaired we experience prompt service. The first repairman Ilya, called before the appointed time to let us know he was coming. He arrive on time and quickly identified the cause. He confirmed the part itself was covered by warranty and quoted the service. We agreed and the next day they call to arrange the actual repair. Nick showed up on time and quickly got to work. He had a lot of tanks and equipment to bring in and took a great deal of care in how he placed it, protecting our floor before he placed the heavier tanks. He explained what he was about to do and answered our questions patiently. He completed the job, told us when we could start reloading the fridge, and to phase the reload. He told us to call if the fridge hadnt cooled properly by morning. We had a couple of questions the next day and he got back to us promptly. We highly recommend Nick and the rest of the Fix Appliances team.

    Answer from pro:

    Thank you for taking your time and posting such a great review! We appreciate your feedback and always are happy to provide the best service possible. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 20 Sep 2023
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 18 Sep 2023

    Transparent, honest and on time

    I have an old leaking fridge. Wasnt sure if it was worth repairing or better getting a new fridge. Nick arrived on time. Has examined the fridge and walked me through all the issues contributing to the leak as well as hidden issues that were not visible. He was also very transparent about cost of fixing issues. Altogether Nick helped me make an informed decision about fridge.

    Answer from pro:

    Thank you for taking your time and posting such a great review! We appreciate your feedback and always happy to provide the best service possible. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 18 Sep 2023
  • Review from Peter MacMurchy
    Rating: 5 out of 5
    Review left on 14 Sep 2023

    Microwave turntable motor replacement

    My microwave had been making a horrible grinding noise for a few weeks. After a very professional in-app conversation, Fix appliances sent Ramon for an estimate. He diagnosed the issue in literally 2 seconds, and a few days later when he showed up with the part he replaced it expeditiously. I will say, they aren't cheap, but I've heard getting anything fixed in Toronto is expensive these days, and I'd rather pay a little more for fast, reliable pros like this team than deal with even slightly shady contractors.

    Answer from pro:

    Thank you for taking your time and posting such a great review! We genuinely appreciate your feedback, and we're grateful for the trust you've placed in us. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 15 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2023

    On time and honest

    The gent was on time and honest which is all we can expect. He didnt waste time pretending he could fix it. Showed me online that the parts were discontinued and gave me some short term suggestions to use it a few more times while we acquire a new one. Great service. A+

    Answer from pro:

    Hi Private User, Thank you so much for your positive feedback. Your satisfaction makes us more inspired to provide the best service possible and we're grateful for the trust you've placed in us. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 25 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2023

    Service

    The customer service rep (Ana) who received my inquiry is well instructed. The technician (Niko) is diligent and focus on work. Highly recommended.

    Answer from pro:

    Thank you, Vincent. We appreciate your feedback and are happy to provide you with the best service possible. Feel free to contact us again any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 13 Sep 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Aug 2023

    Overpaid, underserviced

    Ramon spent 7 minutes on my dishwasher to tell me that it was a "glitch". I was charged $192. Quoted further $467 repair cost if the fixed "glitch" wasn't the problem. Another company came in and realized I was unknowingly using pods with non dissolvable wrappers. There should be some sort of tiered charge based on time spent on a job. This was overcharging.

    Answer from pro:

    Thank you for your feedback. We are sorry to know you were dissatisfied with the provided service. Please contact us at info@fixappliances.ca and our managers will offer you the solution. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 28 Aug 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2023

    Fixing my dryer

    Fix services helped me fix my dryer. The service was great. They explained what the issue is. Explained the cost. They ordered the part and came and installed it. It was smooth and quick. I highly recommend them

    Answer from pro:

    Thank you for taking your time and posting such a great review! We appreciate your feedback and always are happy to provide the best service possible. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 21 Aug 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2023

    Happy my oven is fixed

    I am extremely satisfied with the service I received from the representative who answered my call to the technician at Fix Appliances. The representative on the phone explained every details. My technician, Sergey, was professional, arrived early, and was able to repair my oven within 5 days wait time. So grateful I have my oven back for the long weekend. This was my 3rd time using Fix Appliances. Thank you.

    Answer from pro:

    Thank you for taking your time and posting such a great review! We appreciate your feedback and always happy to provide the best service possible. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 9 Aug 2023
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 24 Jul 2023

    Microwave service call

    Sergei Arrived promptly was very pleasant and honest. The microwave fixed itself just before he arrived He said sometimes the door switches stick and then unstick. Although we paid for the service call we avoided the full cost of repair for a few years at Least thank you Sergei

    Answer from pro:

    Thank you! We appreciate your feedback and are always happy to provide the best service possible. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 27 Jul 2023
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 21 Jul 2023

    LG Washing Machine Parts Replacement

    Needed a tub cover replaced and LG requires technicians for special order so I was happy to find an authorized repair shop with good reviews on here. Happy to have the first one of a kind damage that my technician has seen in a decade (apparently! Haha). Technician was very professional and even provided me with some tips about which detergent is better for my washing machine. They came earlier and even stayed for a whole cycle to confirm if there was any further damage! Expensive but skillful and at least were washing our clothes again. Thanks!

    Answer from pro:

    Thank you for taking your time and posting such a great review! We appreciate your feedback and always are happy to provide the best service possible. Feel free to contact us again at any moment you need. Fix Appliances CA Team 6475036655 https://fixappliances.ca

    Reply created 23 Jul 2023
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