Professional Roofers reviews (809)

Hello Mr/ Mrs. Woojae, we would like to thank you for your feedback. However we would like to clarify a few things. Firstly that our warranties aren't 25 years, unless your mistaken with the shingle manufactor warranty. On the second note we would also like to apologies, but we do not cover wind damage since it's an act of mother nature and is clearly outline in our warranty. The wind storm we recently just (beginning of May) exceed most modern day shingle limitation, but regardless we always help out our customer offering free temp repair. On the final note, we are sorry that we weren't apply to get to you, on a timely matter due to the high volume of calls. If you have any question, please feel free to call or visit our office anytime, we are always trying our best to help our customers.

Hi Nick, please remember that the purpose of sharing reviews is to provide truthful feedback based on true events and not on falsehoods. Any false, inaccurate, and misleading feedback is viewed as fallacies of relevance. Intentionally or unintentionally, in any case, you have omitted to mention how your roof was damaged by a windstorm. A windstorm that left path of destruction across the southern Ontario, the GTA included, and affected hundreds of thousands of homes. Our company provides a warranty protection measure specifically for labour related matters. Any circumstances that are beyond the installer's control such as shingles damage by animals, or severe windstorm damage are excluded. Following a windstorm damage, in all cases, the homeowner is responsible to make a choice between one of two options; go through the insurance, or pay the cost of repair out of your own pocket. In most cases, the cost of repairing missing shingles is less than the standard home insurance deductible of $1000. We understand that most homeowners only consider using their home insurance for claims which they cannot afford to pay for themselves. As a result, intentionally or unintentionally, it becomes your human nature to look for someone else—it makes no difference who; the roof installer, or the shingles manufacturer—to pay for your property damages when you have not done anything wrong, especially when you’ve been paying for home insurance all this time without submitting a claim. All circumstances aside, we do not believe that your comments or your review rating reflect the true nature of events.

Thank you for your review. Believe us we understand your frustration, in these types of cases it's a matter of bad luck. The winds were reported over 115km, which exceed most modern day shingles limitations. However we always aim to help our customers regardless, even though we do not cover wind damage, since its beyond our control. We offer complementary temp repair in order to prevent any further damage, from there we can do assessment of the damage. And provide you a detail report on what are your options.

Thank you for bring this matter to our attention. We understand your frustration, we have had two major wind storms in only a month. Even though labour warranty does not cover wind damage, since it's an act of god. We always try to help our customer to the best of our abilities. Please call the office Mr/Mrs "private user", and provide your address so that we can discuss what options we can take. Or if you like you can visit our office anytime.

Thank you for bring this attention to us, however this doesn't sound anything like us. We always aim to reach the highest level of satisfaction from our customers. If you could please provide your name and address, so that we can try to help you. Our office is open Monday - Saturday, please feel free to call or visit us at anytime.

We thank you for submitting a review. We understand your frustration, however last wind storm reported winds over 115km, which exceeded the normal limitation for modern shingles. However we are always here to help, even though our warranties do not cover wind damage, since it's an act of god. We always send over a repair crew to do a complementary temp repair, from there we give you option on what to do next. Finally in regards to the sealant tape, it is not supposed to be removed. The purpose of that tape, is to ensure the shingles don't sticked together, when they come in there packaging. Finally in regards to the nails, we can ensure you we use industry graded nails. https://www.iko.com/na/residential/homeowner/faq/#Do-I-need-to-peel If you have further question please give us a call or visit our office, anytime we are always here to help.

We thank you for summiting a review, however what you say does not follow our company polices. We have been in business for over 25 years, with great success. Providing the GTA with fair and honest quotes, and we certainly never take cash. We ask you a "private User" to please call our office, and provide your address so that we can assist you.

This "Private User" has neglected to provide any verification for any potential work completion by Professional Roofers. Without providing the address and invoice number it becomes an impossible task for our company to follow up. Please understand that any misleading feedback can lead to fallacies of relevance.

Hi Dennis, thank you for sharing your honest review with us. From all of us at Professional Roofers, we sincerely appreciate your support.

Hello, thank you for your feedback. We do apologize if you feel that, we have lost your trust. However we always aim to do the right thing. Please call the office or come visit us. So that we can find a solution for you. Best Regards Professional Roofers